Posted by For customer service professionals who enjoy solving technical problems rather than simply answering routine enquiries, the Customer Service Specialist (Tier 1) position at Trackman offers an opportunity to combine customer experience, troubleshooting and sports technology. Based in Hørsholm, Denmark, the full-time role involves supporting customers across different markets while working with Trackman’s radar, video and software-based sports tracking solutions.
Trackman is a global sports technology company whose products are used across golf, baseball and football. The company is looking for an experienced and motivated customer service professional who can investigate technical issues, communicate clearly with customers, document solutions and work closely with internal teams to resolve more complex problems.
The role is listed as a home-based position in Hørsholm, while employees also have access to Trackman’s headquarters at DTU Science Park.
Customer Service Specialist Job Overview
- Job Title: Customer Service Specialist (Tier 1)
- Company: Trackman A/S
- Location: Hørsholm, Denmark
- Work Arrangement: Home-based
- Employment Type: Full-time
- Job Level: Tier 1 Customer Service / Technical Support
- Industry: Sports Technology
- Primary Focus: Customer service, technical support and troubleshooting
- Potential Travel: Light local travel or on-site testing may occasionally be required
About Trackman
Trackman is a Danish sports technology company specialising in advanced tracking solutions built around radar, computer vision, data and software engineering.
Founded in 2003, the company has its headquarters in Hørsholm and offices in New York, Phoenix, Poland, Tokyo and Seoul. Trackman says it employs more than 700 people globally, with around half working in Denmark.
Its technology is used across sports including:
- Golf
- Baseball
- Football
The company works with athletes, sports organisations and teams, making technical support an important part of maintaining the customer experience.
What Does a Customer Service Specialist Do?
The Tier 1 Customer Service Specialist will be one of the first points of contact for customers experiencing technical or product-related problems.
Rather than simply answering basic questions, the position requires candidates to investigate issues, identify possible causes and provide practical solutions.
Key responsibilities include:
Customer and Technical Support
- Provide advice, assistance and technical information to customers
- Troubleshoot issues involving Trackman products and software
- Support laptops, desktop computers and mobile devices
- Provide remote assistance to customers
- Offer deskside support when required
- Maintain a positive and respectful customer experience
Troubleshooting and Incident Management
The successful candidate will help identify and troubleshoot production-related incidents, including:
- System problems
- Application issues
- Performance degradation
- Service unavailability
- Product-related technical problems
Business-critical issues must be escalated internally so that they can be handled promptly.
Ticketing and Documentation
Accurate documentation is an important part of the position.
The Customer Service Specialist will:
- Record customer interactions in the ticketing system
- Track open issues through to resolution
- Document observed problems
- Record the methods used to resolve issues
- Maintain accurate equipment and system documentation
- Ensure customer communications are handled promptly
Software and Technical Skills
Trackman is looking for someone who is comfortable working with technology and troubleshooting computer-related problems.
Candidates should have:
- Experience with technical support
- Knowledge of troubleshooting methodologies
- Experience using ticketing systems and support workflows
- Zendesk knowledge is preferred
- Strong computer skills
- Knowledge of Windows operating systems through Windows 11
- Familiarity with device management
- Good Microsoft Office skills
Strong attention to detail is also important because support cases need to be documented accurately and followed through until resolution.
Quality Assurance and Product Testing
The role also goes beyond customer support.
The successful candidate may be required to test Trackman products and related software and provide feedback to the company’s Quality Assurance department.
Other responsibilities can include:
- Preparing routine reports
- Contributing to the knowledge base
- Sharing support knowledge with colleagues
- Providing input into best-practice procedures
- Helping improve support workflows
- Prioritising tasks according to deadlines
This gives the role a useful connection between customer support, product testing and software quality.
Skills and Experience Required
Trackman is seeking an experienced customer service professional, preferably someone who has worked in a demanding customer-facing environment.
Important qualities include:
- Strong customer service experience
- Excellent verbal and written communication
- High attention to detail
- Consistent approach to quality
- Strong problem-solving abilities
- Technical troubleshooting experience
- Self-motivation
- Reliability and accountability
- Ability to prioritise multiple tasks
- Professionalism
- Strong teamwork skills
- Willingness to share knowledge
The ability to build positive relationships with customers is particularly important because much of the initial troubleshooting will be carried out remotely.
Experience That Could Give Candidates an Advantage
Some additional knowledge is listed as an advantage rather than an essential requirement.
These include:
- Knowledge of golf
- Knowledge of baseball
- Understanding of radar technology
- Experience with video technology
- Familiarity with sports tracking technology
Someone with both technical support experience and an interest in sports technology could therefore be particularly well suited to the position.
Working at Trackman’s Headquarters
Although the role is listed as home-based, Trackman highlights its headquarters in Hørsholm as an important part of its working environment.
The facility at DTU Science Park includes:
- Modern meeting rooms
- Coffee and collaboration areas
- A large testing arena
- Sports simulators available to employees
- Fitness centre
- Indoor and outdoor canteen areas
- Environmentally conscious building technology
- Modern energy-efficient systems
The location is surrounded by forest, giving employees access to a quieter environment away from a traditional city office setting.
A Global Sports Technology Environment
Trackman offers an opportunity to work at the intersection of sports, data and technology.
The company’s technology combines:
- Radar
- Computer vision
- Data analytics
- Software engineering
- Sports science
Employees can therefore interact with a broad range of technical and sports-focused professionals while supporting products used by athletes, teams and organisations around the world.
Why This Role Could Be Attractive
The Customer Service Specialist position could be particularly interesting for someone who wants to move beyond conventional customer service.
The role combines:
- Customer interaction
- Technical troubleshooting
- Software support
- Incident management
- Product testing
- Quality assurance
- Data-driven support
- Knowledge management
It also provides an opportunity to work for a growing international sports technology company while remaining based in Denmark.
Frequently Asked Questions
Where is the Customer Service Specialist job located?
The position is based in Hørsholm, Denmark, and is listed as a home-based role.
Is the role full-time?
Yes. The position is offered on a full-time basis.
Is this a traditional customer service job?
Not entirely. It combines customer service with technical support, troubleshooting, incident management, ticketing and product testing.
What technical skills are required?
Candidates should have experience with technical support and troubleshooting, strong computer skills, knowledge of Windows through Windows 11 and familiarity with support ticketing systems. Zendesk experience is preferred.
Is knowledge of golf required?
No. Knowledge of golf and baseball is listed as an advantage, not an essential requirement.
Could the role involve travel?
Yes. Trackman notes that employees may occasionally be asked to undertake light local travel or on-site testing.
What products will the successful candidate support?
The position involves supporting Trackman products and related software, as well as laptops, desktop computers and mobile devices.
Does the position involve product testing?
Yes. The successful candidate may test Trackman products and software and provide feedback to the Quality Assurance team.
What kind of company is Trackman?
Trackman is a Danish sports technology company specialising in tracking technology based on radar, computer vision, data and software engineering.
Where does Trackman operate?
Trackman has its headquarters in Hørsholm and offices in New York, Phoenix, Poland, Tokyo and Seoul.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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