Posted by IT Support Associate II, Ops Tech Solutions (OTS) is an exciting career opportunity currently available at Amazon in Rochester, New York. The position offers competitive pay, comprehensive benefits from day one, and the chance to work with one of the world’s leading technology-driven companies.
If you have experience supporting Windows, Mac, or Linux systems and enjoy solving technical problems in a fast-paced environment, this role could be an excellent fit.
About Amazon
Amazon is globally recognized for its innovation, customer obsession, and operational excellence. Through its Operations Technology Solutions (OpsTech IT) division, Amazon provides critical technology support that helps keep its fulfillment and logistics operations running smoothly across the world.
The company is seeking motivated professionals who are passionate about technology, customer service, and continuous learning.
Job Overview
Position: IT Support Associate II, Ops Tech Solutions (OTS) – Fixed Field
Company: Amazon
Location: Rochester, New York, USA
Job Type: Full-Time
Salary: $23 – $37 per hour
As an IT Support Associate II, you will support Amazon’s operational facilities by troubleshooting technical issues, maintaining IT infrastructure, and ensuring technology systems remain available and efficient.
Key Responsibilities
Successful candidates will be responsible for:
- Allocating and maintaining IT equipment used within Amazon facilities.
- Diagnosing and resolving hardware and software issues.
- Handling technical support requests across multiple locations.
- Supporting both on-site and remote users.
- Assisting with onboarding and training new team members.
- Learning and adapting to new technologies.
- Traveling within local or regional areas to provide technical support.
- Supporting operational teams in maintaining high service levels.
Basic Qualifications
To qualify for this position, candidates should possess:
- Experience troubleshooting integrated computer systems.
- At least one year of experience supporting Windows, Mac, or Linux operating systems.
- Strong customer service skills.
- Ability to work in a dynamic and fast-paced environment.
- Physical ability to lift up to 49 pounds and remain active during extended shifts.
Preferred Qualifications
While not mandatory, the following certifications and skills are highly valued:
- CompTIA A+
- CompTIA Network+
- Cisco CCNA
- Linux (Red Hat) Certification
- AWS Certifications
- Microsoft Hardware Installation Experience
- Other industry-recognized IT certifications
Employee Benefits
Amazon offers a competitive benefits package that begins on the first day of employment. Benefits include:
- Comprehensive health insurance
- 401(k) matching program
- Employee Assistance Program (EAP)
- Mental health support services
- Medical advice line access
- Paid parental leave
- Up to 20 weeks of parental leave
- Career development opportunities
- Casual workplace dress code
Why Consider This Opportunity?
This position provides a strong pathway for IT professionals looking to build experience in enterprise technology support. Employees gain exposure to large-scale infrastructure, advanced operational technologies, and continuous professional development opportunities.
The role is particularly attractive for individuals pursuing careers in systems administration, network administration, cloud computing, or IT operations.
How to Apply
Interested candidates can Apply Here.
The IT Support Associate II, Ops Tech Solutions (OTS) at Amazon offers competitive compensation, excellent benefits, and valuable hands-on experience within one of the world’s most innovative companies. Candidates with technical troubleshooting skills, customer service experience, and a desire to grow their IT careers should strongly consider applying.
Job seekers who meet the qualifications are encouraged to submit their applications through Amazon’s official recruitment channels.