Posted by The Remote Technical Customer Service Associate Job at Veeva Systems is an excellent opportunity for professionals looking to build a career in customer support and technology while enjoying the flexibility of working from home. Veeva Systems, one of the fastest-growing SaaS companies in the world, is currently hiring for a full-time remote position offering a salary range of $35,000 to $65,000 per year, along with competitive benefits and career growth opportunities.
If you have experience in customer support, technical troubleshooting, or software applications, this role could be your next step toward a rewarding remote career.
Job Overview
- Position: Technical Customer Service Associate
- Company: Veeva Systems
- Location: Remote
- Job Type: Full-Time
- Salary: $35,000 – $65,000 per year
- Work Arrangement: Work From Home
- Industry: Software as a Service (SaaS)
- Experience Required: At least 1 year in technical customer support or a related field
About Veeva Systems
Veeva Systems is a mission-driven technology company that develops cloud-based software solutions for the life sciences industry. The company helps pharmaceutical and healthcare organizations bring treatments and therapies to patients faster and more efficiently.
With more than $3 billion in annual revenue and operations across multiple countries, Veeva has established itself as a global leader in industry-specific cloud software. The company is also recognized for its strong corporate culture and commitment to employee success.
Key Responsibilities
As a Technical Customer Service Associate, your responsibilities will include:
Providing Customer Support
- Assist users in resolving issues related to Veeva applications.
- Provide guidance on best practices for using company software.
- Deliver exceptional customer service through phone, email, and chat support.
Troubleshooting Technical Issues
- Identify and diagnose software-related problems.
- Recommend effective solutions based on customer requirements.
- Escalate complex technical issues when necessary.
Building Customer Relationships
- Develop strong professional relationships with customers.
- Ensure a positive customer experience throughout the support process.
- Gather feedback that can contribute to product improvements.
Maintaining Accurate Records
- Document all customer interactions.
- Maintain accurate records of support cases.
- Track resolutions and follow-up activities.
Job Requirements
To qualify for this position, candidates should have:
- At least one year of experience in technical customer support or a related field.
- Strong verbal and written communication skills.
- Excellent organizational and time-management abilities.
- Professional phone etiquette.
- Knowledge of Microsoft Word, Excel, and PowerPoint.
- Ability to understand customer needs and provide effective solutions.
- Residence within two hours of Columbus, Ohio.
Preferred Qualifications
While not mandatory, the following qualifications can strengthen your application:
- Bilingual proficiency in Spanish.
- Previous experience supporting SaaS applications.
- Experience working in a remote customer service environment.
Benefits and Perks
Veeva Systems offers a comprehensive benefits package that includes:
- Medical insurance
- Dental insurance
- Vision insurance
- Basic life insurance
- Flexible paid time off (PTO)
- Company-paid holidays
- Retirement programs
- Work-from-home flexibility
- Employee-focused culture
- Charitable giving programs
Why Consider This Remote Job?
The Remote Technical Customer Service Associate position provides several advantages for job seekers:
Work From Home Flexibility
Employees can work remotely, allowing for improved work-life balance and reduced commuting costs.
Competitive Compensation
The salary range of $35,000 to $65,000 annually provides opportunities for growth based on experience and performance.
Career Development
Working with a leading SaaS company can help you develop valuable technical support and customer service skills that are highly sought after in the technology sector.
Global Company Experience
Joining Veeva Systems allows you to work with a globally recognized organization that serves clients across the life sciences industry.
How to Apply
Interested candidates can submit their application directly through the employer’s official recruitment platform.
Before applying, ensure your resume highlights:
- Customer support experience
- Technical troubleshooting skills
- Communication abilities
- Experience with software applications
- Remote work experience (if applicable)
The Remote Technical Customer Service Associate Job at Veeva Systems offers a strong combination of remote flexibility, competitive pay, excellent benefits, and long-term career growth. For candidates who enjoy helping customers, solving technical problems, and working with software solutions, this position represents an outstanding opportunity to join one of the world’s leading SaaS companies.
With its employee-focused culture and commitment to innovation, Veeva Systems continues to be an attractive employer for professionals seeking meaningful remote careers.