Posted by The British Heart Foundation is looking for volunteers to support its charity shop at 102 High Street, Erdington, B23 6RS, England, UK. The Cash Desk Volunteer role is unpaid and involves serving customers, processing payments, answering questions, supporting other volunteers, and promoting Gift Aid and sales campaigns.
The organization provides training and support, while the volunteering opportunity can accommodate people who have a few hours available each week or only a couple of hours occasionally.
Job Overview
- Job Title: Cash Desk
- Organization: British Heart Foundation
- Location: 102 High Street, Erdington B23 6RS, England, UK
- Employment Type: Volunteer
- Salary: Unpaid voluntary position
- Job Category: Charity Shop / Retail Volunteering
- Training: Full training provided
- Age Requirement: Volunteers must be aged 17 or over
- Criminal Record Requirement: Unspent criminal convictions are not accepted
About the Employer
The British Heart Foundation funds research into heart and circulatory diseases and the conditions connected with them. The listing states that the charity funds around £100 million of research each year.
Its volunteers help raise funds for research intended to improve the lives of families and people affected by heart and circulatory diseases.
Job Description
The Cash Desk Volunteer will act as a friendly point of contact for customers and supporters in the British Heart Foundation charity shop.
The role centers on operating the till, processing sales, interacting with customers, thanking donors, and helping the shop operate efficiently. Volunteers can also develop retail and cashier skills through their work behind the till.
The organization states that full training is provided and that volunteering is flexible and inclusive.
Key Responsibilities
The Cash Desk Volunteer will:
- Welcome and interact with customers in a friendly manner.
- Provide helpful customer service.
- Answer questions from customers, donors, and supporters.
- Process sales through the till.
- Take customer payments.
- Communicate with fellow volunteers about sold products requiring restocking.
- Assist with administration and reception duties around the till.
- Promote Gift Aid.
- Support sales campaigns.
Qualifications and Requirements
The listing does not specify professional qualifications or previous retail experience.
However, volunteers must:
- Be at least 17 years old.
- Not have unspent criminal convictions.
- Be able to interact with customers, donors, supporters, and fellow volunteers.
- Be willing to participate in the charity shop environment.
Full training is provided.
Salary and Benefits
This is an unpaid voluntary position.
The listed volunteer benefits include:
- 25% discount on donated goods in the shops.
- 10% discount on new goods in the shops.
- Unlimited, free, and confidential support through Retail Trust.
- Training and development opportunities.
- Reimbursement of reasonable travel expenses.
- Refreshments.
- Volunteer certificates.
- References.
- Long-service awards.
- Access to discounts with other retailers.
Who Should Apply?
The opportunity may suit people who want to volunteer in a customer-facing charity shop environment and develop retail and cashier skills.
It may be particularly suitable for individuals who enjoy helping customers, communicating with others, and supporting fundraising activities.
Frequently Asked Questions
Where is the Cash Desk Volunteer opportunity located?
The position is at 102 High Street, Erdington B23 6RS, England, UK.
Is this a paid job?
No. The listing specifically describes it as an unpaid voluntary position.
What does a Cash Desk Volunteer do?
The role includes serving customers, operating the till, taking payments, answering questions, supporting administration, and promoting Gift Aid and sales campaigns.
Is training provided?
Yes. The British Heart Foundation states that full training is provided.
What is the minimum age for volunteers?
Volunteers must be aged 17 or over.
Can someone with an unspent criminal conviction volunteer?
No. The listing states that the organization cannot accept volunteers with unspent criminal convictions.
Are travel expenses covered?
Reasonable travel expenses are reimbursed according to the listing.
What discounts are available?
Volunteers receive a 25% discount on donated goods and a 10% discount on new goods in the organization’s shops.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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