Posted by Sengkang Town Council is recruiting for a permanent, full-time Customer Service Officer position in Serangoon, Singapore. The role involves front-line customer service, cashiering, resident support, case management, facilities booking, and related administrative duties.
This Customer Service Officer job with Sengkang Town Council may suit candidates interested in customer service and community-facing employment. The position also involves following up on resident feedback and coordinating with other departments to resolve cases.
Job Overview
- Job Title: Customer Service Officer
- Company: Sengkang Town Council
- Location: Serangoon, Singapore
- Employment Type: Permanent, Full-time
- Salary: $2,200 to $2,530 per month
- Job Category: Customer Service
About Sengkang Town Council
Sengkang Town Council (SKTC) was established on 30 July 2020 and took over the management of Sengkang Town on 28 October 2020.
The town council covers the Anchorvale, Buangkok, Compassvale, and Rivervale divisions. It is responsible for managing the common areas of HDB estates in Sengkang Town and manages approximately 56,000 residential and commercial units.
SKTC works with professionals, Town Councillors, and industry and community leaders involved in different areas of town council management.
Job Description
The Customer Service Officer will work as part of the front-line customer service team, assisting residents with payments, feedback, enquiries, and related cases.
The position also includes administrative and operational duties such as handling cashiering activities, supporting facilities booking matters, conducting house visits, and coordinating with other departments.
Key Responsibilities
- Perform cashiering duties.
- Guide residents in making S&CC payments through e-platforms.
- Attend to residents regarding feedback and enquiries.
- Assist with creating cases in the system.
- Follow up with residents regarding the progress of cases handled by the estate team or other departments.
- Close cases in the system after the appropriate follow-up.
- Liaise with team members from other departments regarding resident feedback and queries.
- Assist with Facilities Booking matters.
- Conduct house visits.
- Carry out other duties assigned by the Supervisor.
Qualifications and Requirements
The supplied job listing does not specify particular educational qualifications, previous experience, or professional certifications for the Customer Service Officer position.
Candidates should review the employer’s requirements carefully when considering the role.
Salary and Employment Details
The Customer Service Officer position offers a monthly salary of $2,200 to $2,530.
The position is permanent and full-time.
No additional benefits, accommodation, relocation assistance, or visa sponsorship are stated in the supplied listing.
Who Should Apply?
This position may be suitable for candidates interested in front-line customer service and administrative work involving residents. The role would particularly suit someone comfortable handling enquiries, following up on cases, working with other departments, and carrying out both office-based and field-related duties.
Frequently Asked Questions
What is the job title?
The position is for a Customer Service Officer.
Who is hiring for the Customer Service Officer position?
The employer is Sengkang Town Council.
Where is the job located?
The position is located in Serangoon, Singapore.
Is the Customer Service Officer position full-time?
Yes. The listing describes the role as permanent and full-time.
How much does the position pay?
The advertised salary is $2,200 to $2,530 per month.
What are the main duties?
The role includes cashiering, assisting residents with S&CC payments, handling feedback and enquiries, creating and following up on cases, assisting with facilities booking, conducting house visits, and performing other assigned duties.
Does the listing mention visa sponsorship?
No. Visa sponsorship is not stated in the supplied job listing.
Does the employer provide accommodation?
No accommodation is stated in the supplied listing.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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