Posted by Customer experience is increasingly becoming a critical part of modern logistics, particularly as global supply chains become more connected and digitally driven. For professionals with experience in customer service, logistics or transportation, the Customer Experience Analyst position at Maersk in Santos, São Paulo, offers an opportunity to work directly with customers while helping improve how their supply chain needs are managed.
This is a full-time position exclusively for People with Disabilities (PCD) and is based in Santos, one of Brazil’s major logistics and maritime hubs. The role combines customer relationship management, problem-solving, digital tools, and collaboration with customer service and sales teams. Maersk is seeking a professional who understands customer needs, communicates effectively, and can work across teams to help deliver efficient solutions.
Customer Experience Analyst Job Overview
| Job Detail | Information |
|---|---|
| Position | Customer Experience Analyst |
| Company | Maersk |
| Location | Santos, São Paulo, Brazil |
| Job Type | Full-time |
| Work Model | Not specified in the provided listing |
| Eligibility | Exclusive opportunity for People with Disabilities (PCD) |
| Industry | Logistics, Shipping and Supply Chain |
About the Customer Experience Analyst Role
The Customer Experience Analyst will play an important role in managing and improving the experience of Maersk customers.
The position involves working closely with customers to understand their challenges, helping resolve issues, encouraging the use of digital tools, and developing strong customer relationships.
Because Maersk operates across the global logistics and supply chain industry, the role requires an understanding of how different parts of a customer’s supply chain connect. The successful candidate will therefore need to look beyond individual customer requests and understand the broader end-to-end supply chain cycle.
The role also involves regular interaction with internal teams, customers, customer service professionals and sales teams.
Key Responsibilities
The Customer Experience Analyst will be responsible for several customer-facing and collaborative activities, including:
Customer Support and Problem Resolution
- Assist customers with their problems and requests.
- Maintain close communication with colleagues to help resolve issues quickly.
- Work with internal teams to identify appropriate solutions.
- Maintain strong communication throughout the customer experience.
Customer Relationship Management
- Build and maintain strong relationships with customers.
- Develop a deeper understanding of customer businesses.
- Understand customers’ supply chains and their end-to-end processes.
- Help ensure that customer needs are properly understood and addressed.
Digital Customer Experience
An important part of the role is encouraging customers to make greater use of Maersk’s electronic tools.
The successful candidate will help customers understand and use digital solutions that can simplify their interactions with Maersk and make logistics processes more efficient.
Internal and Customer Collaboration
The position requires regular interaction with different stakeholders.
Responsibilities include:
- Participating in daily meetings with internal teams and customers.
- Collaborating with customer service teams.
- Working with sales teams.
- Communicating customer needs to relevant internal stakeholders.
- Helping coordinate solutions across different teams.
Skills and Experience Required
Maersk is looking for candidates who have a combination of customer service experience, logistics knowledge and communication skills.
Required Qualifications and Skills
- Previous customer service experience.
- Experience in maritime and land transportation.
- Intermediate English proficiency.
- Knowledge of Microsoft Office.
- Strong communication skills.
- Completed university degree.
Relevant Academic Background
The listing specifically mentions degrees in fields such as:
- Business Administration
- Economics
- Logistics
- International Relations
- Foreign Trade
- Related fields
This combination of education and industry knowledge can help candidates understand both customer requirements and the operational side of logistics.
Why Logistics Experience Matters
The position is not limited to traditional customer service.
Maersk wants someone who can understand the customer’s business and supply chain from an end-to-end perspective. Experience with maritime and land transportation is therefore particularly relevant.
A candidate with logistics knowledge can better understand how issues affecting one part of a supply chain may influence transportation, delivery schedules, documentation and other customer requirements.
English Language Requirement
The position requires intermediate English.
Because Maersk is a global logistics company, English skills can be valuable when communicating with international colleagues, customers and other stakeholders.
Candidates should be comfortable using English in a professional environment at the level expected for the role.
Education Requirements
A completed university degree is required.
The listing identifies the following areas as relevant:
Administration, Economics, Logistics, International Relations, Foreign Trade or related fields.
Candidates with an educational background closely connected to logistics, international commerce or business may find their academic experience particularly relevant to the position.
PCD Opportunity
This position is specifically advertised as exclusive for People with Disabilities (PCD).
Maersk states that it is committed to creating a diverse and inclusive workplace and welcomes applicants regardless of characteristics protected under applicable law.
The company also states that it supports reasonable adjustments and accommodations throughout the recruitment and hiring process where needed.
About Working at Maersk
Maersk is a global company operating across transportation, logistics and supply chain services.
The company describes its current direction as a transformation toward more integrated logistics, with the goal of connecting and simplifying customers’ supply chains.
For employees in customer experience roles, this means working in an environment where customer relationships, technology and logistics operations intersect.
Who Would Be a Good Fit for This Role?
This opportunity may be well suited to someone who enjoys working directly with customers but also wants to understand the operational and commercial side of logistics.
A strong candidate would ideally be:
- Customer-focused and solution-oriented.
- Comfortable communicating with different stakeholders.
- Familiar with maritime and land transportation.
- Able to understand customer supply chains.
- Comfortable working with Microsoft Office.
- Capable of participating in daily meetings and collaborative activities.
- Interested in digital tools and improving customer experiences.
- Comfortable communicating in English at an intermediate level.
Frequently Asked Questions
What is the position?
The position is Customer Experience Analyst at Maersk.
Where is the job located?
The position is based in Santos, São Paulo, Brazil.
Is this a full-time job?
Yes. The position is listed as full-time.
Who can apply for this position?
The job is specifically advertised as an opportunity exclusive to People with Disabilities (PCD).
What type of experience does Maersk require?
The company is looking for candidates with customer service experience as well as experience in maritime and land transportation.
Is English required?
Yes. Intermediate English is listed as a requirement.
What educational qualification is required?
Candidates are expected to have completed a university degree. Relevant fields include Administration, Economics, Logistics, International Relations, Foreign Trade or related areas.
Does the role involve customer service?
Yes. Customer support and relationship management are central parts of the position. The analyst will help customers resolve problems and maintain communication with internal teams.
Will the employee work with the sales team?
Yes. The role involves collaboration with both customer service and sales teams.
What digital skills are required?
The listing asks for knowledge of the Microsoft Office package. The role also involves encouraging customers to use Maersk’s electronic tools.
Does the role involve meetings?
Yes. The Customer Experience Analyst will participate in daily meetings with internal teams and customers.
Why is transportation experience important?
The position requires an understanding of maritime and land transportation because the analyst will need to understand customers’ businesses and their end-to-end supply chains.
Does Maersk provide workplace accommodations?
Maersk states that it supports employees’ needs for adjustments or accommodations during the application and hiring process and provides contact information for accommodation requests.
Is a salary listed?
No salary information is provided in the job description supplied for this position.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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