Posted by Customer service in the food and agriculture industry goes far beyond answering questions. Behind every successful customer order is a team responsible for accurate order processing, timely communication, documentation, shipping coordination and resolving issues before they disrupt the supply chain. For professionals looking to build experience in customer-facing operations within a major global food and agriculture company, Cargill is hiring a Customer Service Associate Specialist for its Food Enterprise.
Based in Wayzata, Minnesota, this hybrid position offers a salary of $45,000 to $60,000 per year and follows a Monday-to-Friday, 8:00 AM to 5:00 PM schedule. The role focuses on customer order management, handling routine requests, communicating order and invoice information, processing documentation and escalating more complex issues when necessary.
Customer Service Associate Specialist Job Overview
Cargill is seeking a customer-focused professional to support routine order management activities and help maintain clear, responsive communication with customers.
Job highlights:
- Position: Customer Service Associate Specialist
- Company: Cargill
- Location: Wayzata, Minnesota
- Work arrangement: Hybrid
- Salary: $45,000–$60,000 per year
- Schedule: Monday–Friday, 8:00 AM–5:00 PM
- Employment: Full-time
- Relocation assistance: Not provided
The position is part of Cargill’s Food Enterprise, which serves food manufacturers, food-service customers and retailers with a broad portfolio of food ingredients and branded products.
About Cargill
Cargill operates across the global food and agricultural supply chain, working with producers and customers to source, produce and deliver essential food and agricultural products.
Its Food Enterprise portfolio includes products and ingredients such as:
- Poultry
- Beef
- Eggs
- Alternative proteins
- Salt
- Oils
- Starches
- Sweeteners
- Cocoa and chocolate
The Customer Service Associate Specialist will support customers within this business environment, helping ensure orders and related information are handled accurately and efficiently.
What Does a Customer Service Associate Specialist Do?
The role centers on customer-facing order management. The successful candidate will work with customers to process orders, respond to routine requests and provide information needed to complete transactions.
Customer Order Management
Responsibilities include:
- Receiving and processing straightforward customer orders.
- Working across multiple platforms to manage orders.
- Following established procedures for order processing.
- Processing low-complexity change requests.
- Providing customers with updates about their orders.
- Communicating relevant information regarding invoices and contract balances.
Accuracy is particularly important because customer service activities are directly connected to order fulfillment and the wider supply chain.
Customer Communication
The position also requires regular communication with customers.
The Customer Service Associate Specialist may provide information about:
- Order status
- Invoices
- Contract balances
- Shipping documentation
- Quality documentation
- Product specifications
- Other information required to complete customer orders
The objective is to provide customers with greater transparency, communication and responsiveness.
Documentation and Administrative Support
Documentation is another important part of the position.
The successful candidate will:
- Process standard customer document requests.
- Handle certain higher-complexity ad hoc requests.
- Confirm final shipping documentation.
- Confirm quality documentation and specifications.
- Maintain accurate order-related information.
Strong attention to detail can therefore be valuable in this position.
Handling Problems and Escalations
Not every customer issue will fall within standard procedures. When an issue is outside the employee’s established knowledge or authority, it will need to be escalated.
The role involves:
- Handling basic customer issues under supervision.
- Identifying issues that are not documented or commonly defined.
- Escalating complex problems to appropriate staff.
- Following established procedures when resolving customer requests.
This makes the position suitable for someone who can remain organized while knowing when a problem requires additional support.
Process Improvement Responsibilities
Cargill also expects the employee to proactively identify potential improvements to order management processes.
This could involve recognizing:
- Repeated customer issues
- Process risks
- Communication gaps
- Opportunities to improve responsiveness
- Inefficiencies in order management
The role therefore isn’t limited to processing orders; employees are also expected to contribute to better customer service processes.
Qualifications
The minimum qualification listed for the position is:
- Bachelor’s degree in a related field or equivalent experience
Cargill lists the following as preferred qualifications:
- SAP experience
- Previous customer service experience
Candidates with experience using enterprise systems or working in customer-facing administrative roles may therefore have relevant transferable skills.
Skills That Can Help You Succeed
Although the job is designed around established procedures, several skills can help candidates perform effectively.
Customer Service
The ability to communicate clearly and professionally with customers is important because the position serves as a direct point of contact for routine order-related questions.
Attention to Detail
Order information, invoices, shipping documentation and quality specifications must be handled accurately.
Organization
The employee may manage multiple orders, customer requests and administrative tasks, making organization and prioritization important.
Problem-Solving
The ability to identify basic issues and determine when something needs to be escalated is another important part of the position.
Communication
Strong communication skills are useful when working with customers and internal teams to ensure information is accurate and delivered promptly.
Salary and Schedule
The advertised salary range is $45,000 to $60,000 per year.
Cargill states that compensation can vary based on factors including:
- Location
- Education
- Certifications
- Experience
- Other applicable factors
The position is scheduled for:
Monday to Friday, 8:00 AM to 5:00 PM
The role is listed as hybrid, providing a combination of remote and workplace-based work.
Benefits
Cargill states that it offers a comprehensive benefits program, with specific benefits depending on the position and hours worked.
The job posting specifically highlights access to health and other employee benefits as part of the overall rewards package.
The position is also eligible for a discretionary incentive award, with the amount dependent on company and individual performance.
Is This an Entry-Level Customer Service Role?
The position is structured around routine and established customer service procedures and is classified around basic and middle service-level customers. However, Cargill requires a bachelor’s degree in a related field or equivalent experience.
Previous customer service experience is preferred rather than listed as a minimum requirement.
This could make the position relevant to candidates with a degree and strong organizational and communication skills who want to develop their careers in customer service, order management or supply chain operations.
Important Location Information
The job posting identifies Wayzata, Minnesota and also references Chandler, Arizona in the position details.
However, the advertised job location presented for this opportunity is Wayzata, MN, with hybrid work.
Candidates should carefully confirm the specific location associated with any offer before making employment or relocation decisions.
The posting also states that relocation assistance is not provided.
Frequently Asked Questions
What is the salary for the Cargill Customer Service Associate Specialist?
The advertised salary is $45,000 to $60,000 per year.
Where is the job located?
The position is listed in Wayzata, Minnesota, with a hybrid work arrangement.
Is this a remote job?
No. It is a hybrid position, meaning the role combines workplace and remote work.
What are the working hours?
The stated schedule is Monday through Friday, 8:00 AM to 5:00 PM.
What does the Customer Service Associate Specialist do?
The position handles routine customer-facing order management, including processing orders, handling change requests, providing order and invoice information, processing documentation and escalating more complex issues.
Is previous customer service experience required?
Previous customer service experience is listed as a preferred qualification, not a minimum requirement.
Is a degree required?
Cargill lists a bachelor’s degree in a related field or equivalent experience as the minimum qualification.
Is SAP experience required?
No. SAP experience is listed as a preferred qualification.
Does Cargill provide relocation assistance?
No. The job posting specifically states that relocation assistance is not provided for this role.
Is the position full-time?
Yes. The position is a full-time opportunity.
What industry does this role support?
The position is part of Cargill’s Food Enterprise, supporting customers involved in food manufacturing, food service and retail.
Does the role involve handling customer complaints?
The position involves handling basic customer issues and requests. More complex or undocumented issues are escalated to appropriate staff.
Does the job offer opportunities for process improvement?
Yes. Employees are expected to proactively identify risks and opportunities to improve order management processes.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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