Posted by ElevenLabs is hiring for a Customer Success position supporting customers across the EMEA region. This is a full-time remote role that can be performed across EMEA, with the option to work from ElevenLabs offices in Dublin, London, or Warsaw.
The position is part of the company’s early Customer Success team and focuses on managing enterprise customer relationships, onboarding new clients, driving product adoption, and supporting account renewals and expansion. Candidates should have 5–7 years of Customer Success experience in a fast-paced SaaS organisation, along with strong commercial, analytical, communication, and problem-solving abilities.
This article covers the Customer Success job requirements, responsibilities, working arrangements, and benefits provided by ElevenLabs.
Job Overview
- Job Title: Customer Success – EMEA
- Company: ElevenLabs
- Location: Germany / EMEA
- Employment Type: Full-time
- Work Arrangement: Remote
- Client Portfolio: Approximately 40–50 enterprise clients
- Experience: 5–7 years of Customer Success experience
- Industry Experience: SaaS
- Language: Fluent English required
- Additional Languages: Considered an advantage
- Work Locations: Remote across EMEA, or offices in Dublin, London, or Warsaw
- Job Category: Customer Success / SaaS / Artificial Intelligence
About ElevenLabs
ElevenLabs is an AI research and product company focused on Audio AI and technologies that change how people interact with technology.
The company launched in January 2023 with an AI voice model designed to produce human-like speech. Its platforms have expanded beyond voice to include ElevenAgents, ElevenCreative, and ElevenAPI, supporting applications such as conversational AI, content creation, and access to AI audio models.
According to the listing, ElevenLabs serves millions of users and thousands of businesses, ranging from startups to large enterprises. The company describes itself as a rapidly scaling organisation focused on innovation, technical excellence, and creating impact.
Job Description
The Customer Success professional will join ElevenLabs’ early Customer Success team and help develop scalable processes for supporting customers throughout the EMEA region.
The role combines customer relationship management with commercial responsibilities. The successful candidate will manage a portfolio of enterprise clients, guide customers through onboarding, encourage long-term product adoption, identify opportunities for account growth, and take responsibility for renewals and expansion.
The position also involves tracking Customer Success performance indicators, including net revenue retention (NRR) and gross revenue retention (GRR), while contributing to broader Customer Success objectives.
Key Responsibilities
The Customer Success professional will be expected to:
- Work with the Customer Success team to develop scalable playbooks and frameworks for EMEA customers.
- Build and maintain strong relationships with a portfolio of approximately 40–50 enterprise clients.
- Lead or support the onboarding of new customers.
- Encourage long-term adoption of multiple ElevenLabs products.
- Monitor customer usage and product adoption.
- Identify opportunities to improve customer outcomes.
- Identify potential revenue expansion opportunities.
- Manage account expansion and renewal activities.
- Take commercial ownership of the assigned customer portfolio.
- Monitor Customer Success KPIs such as NRR and GRR.
- Contribute to Customer Success OKR objectives.
- Address customer challenges through analytical thinking and creative problem-solving.
- Establish and maintain relationships with stakeholders at different levels of customer organisations.
Qualifications and Requirements
Candidates applying for this Customer Success position should have:
- 5–7 years of previous Customer Success experience.
- Experience working within a fast-paced SaaS organisation.
- Experience demonstrating and delivering value to customers using technical and mission-critical products.
- Experience with products such as conversational AI is relevant to the role.
- Commercial experience involving customer renewals and account expansion.
- Ability to manage a portfolio of business while working toward strong NRR results.
- A strong builder mindset and focus on customer excellence.
- Ability to develop scalable product and customer solutions.
- Excellent communication skills.
- Ability to establish, develop, and maintain relationships across different levels of customer organisations.
- Experience working with complex stakeholder environments.
- Strong analytical thinking.
- Creative problem-solving abilities.
- Fluency in English.
Additional language skills are considered a plus.
Salary and Benefits
The job listing does not provide a specific salary or compensation range for the Customer Success position.
ElevenLabs lists several benefits and working opportunities for employees, including:
- Annual discretionary stipend for professional development.
- Annual discretionary stipend for social travel and meeting colleagues.
- Annual company offsite held in a different location each year.
- Monthly co-working stipend for employees who are not located near one of the company’s main hubs.
- Opportunities to work within an innovative AI-focused environment.
- Opportunities to take on significant responsibility and make an impact beyond immediate role responsibilities.
Remote Work and EMEA Location
The Customer Success role is remote and can be performed across EMEA. Employees who prefer an office environment can work from ElevenLabs’ offices in Dublin, London, or Warsaw.
The company’s stated working approach emphasises a global team, with talent prioritised over location.
Who Should Apply?
This Customer Success opportunity is suited to experienced Customer Success professionals who have worked in fast-paced SaaS environments and are comfortable managing enterprise customers.
Strong candidates should combine customer relationship skills with commercial experience, particularly in renewals and account expansion. Experience with technical or mission-critical products, including conversational AI, is relevant.
The role may also suit professionals who enjoy building scalable processes, solving complex customer problems, analysing customer data, and working with stakeholders across different levels of an organisation.
Fluent English is required, while additional languages can provide an advantage.
Frequently Asked Questions
Where is the Customer Success job based?
The role is remote and can be performed across EMEA. Employees may also choose to work from ElevenLabs offices in Dublin, London, or Warsaw.
Is this a full-time position?
Yes. The Customer Success – EMEA position is listed as a full-time role.
How much Customer Success experience is required?
The listing asks for 5–7 years of previous Customer Success experience in a fast-paced SaaS organisation.
What type of customers will the successful candidate manage?
The role involves managing a portfolio of approximately 40–50 enterprise clients.
Is experience with SaaS required?
Yes. Previous Customer Success experience in a fast-paced SaaS organisation is listed as a requirement.
Is English required for this position?
Yes. Candidates must be fluent in English. Additional languages are considered a plus.
Does the role involve sales or commercial responsibilities?
Yes. The position includes commercial responsibilities, including account renewals and expansion within the assigned customer portfolio.
Does ElevenLabs provide professional development support?
Yes. The company provides an annual discretionary stipend toward professional development.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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