Posted by Intello IT is currently recruiting an experienced IT Support Engineer Level 2 to join its growing technical support team in Sydney Olympic Park, New South Wales, Australia. This full-time opportunity offers a competitive annual salary of AUD $80,000–$85,000, along with professional development opportunities, certifications, career progression, and a supportive workplace culture.
As a trusted provider of managed IT services and business technology solutions, Intello IT is looking for an IT professional who can deliver advanced technical support, resolve complex IT issues, and contribute to maintaining high-quality service delivery. This role is ideal for candidates with previous Level 2 IT support experience who enjoy troubleshooting technical problems, supporting end users, and working with modern Microsoft and cloud technologies.
If you’re seeking an opportunity to grow your IT career with a company that values technical excellence, teamwork, and continuous learning, this could be the perfect next step.
Job Overview
- Position: IT Support Engineer Level 2
- Company: Intello IT
- Location: Sydney Olympic Park, NSW, Australia
- Employment Type: Full-Time
- Salary: AUD $80,000–$85,000 per year
- Industry: Information & Communication Technology (ICT)
- Category: Help Desk & IT Support
About Intello IT
Intello IT is a forward-thinking Information and Communication Technology company that specializes in managed IT services and comprehensive technical support for businesses across Australia.
The company focuses on helping organizations improve productivity, optimize IT infrastructure, and reduce downtime through innovative technology solutions. Intello IT prides itself on delivering exceptional customer service while creating a collaborative workplace where employees are encouraged to learn, grow, and build long-term careers.
Key Responsibilities
As an IT Support Engineer Level 2, your responsibilities will include:
- Provide advanced technical support for hardware, software, and network-related issues.
- Diagnose and resolve technical problems beyond Level 1 support capabilities.
- Troubleshoot Windows and macOS operating systems.
- Support Microsoft 365, Active Directory, and cloud-based services.
- Install, configure, and deploy new hardware and software.
- Maintain detailed documentation of support tickets and technical solutions.
- Respond to incidents within agreed Service Level Agreements (SLAs).
- Assist with incident management during critical system outages.
- Update IT documentation, including network diagrams and system configurations.
- Mentor and support Level 1 IT support staff.
- Recommend improvements to IT infrastructure and support processes.
- Communicate technical information clearly to end users and stakeholders.
Required Qualifications
Applicants should possess:
- Minimum 2 years of hands-on IT support experience
- At least 1 year of Level 2 IT support experience
- Strong knowledge of Windows and/or macOS troubleshooting
- Understanding of TCP/IP, DNS, DHCP, VPN, and networking fundamentals
- Experience with Active Directory administration
- Experience using IT ticketing systems
- Excellent communication and customer service skills
- Strong analytical and troubleshooting abilities
- Ability to prioritize multiple technical support requests
Preferred Skills
The following qualifications are considered an advantage:
- Microsoft 365 administration
- Microsoft Azure experience
- CompTIA A+
- Microsoft Certified Associate
- Other Microsoft certifications
- Cloud computing knowledge
- Technical documentation skills
- Incident management experience
Salary and Benefits
Successful candidates can enjoy:
- Annual salary of AUD $80,000–$85,000
- Professional development opportunities
- Paid training and certification support
- Career advancement pathways
- Flexible working arrangements where possible
- Modern workplace facilities
- Collaborative team environment
- Supportive leadership
- Access to modern technologies
- Inclusive workplace culture
Why Join Intello IT?
Working at Intello IT means becoming part of an organization that values innovation, continuous learning, and employee development. The company invests heavily in training and certifications while offering employees opportunities to work with modern technologies across cloud computing, networking, Microsoft environments, and enterprise IT support.
Whether you’re looking to strengthen your technical expertise or progress into senior infrastructure or systems engineering roles, Intello IT provides an excellent platform for long-term career growth.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application. Apply Here
Applicants should include:
- Updated CV/Resume
- Cover Letter highlighting relevant IT support experience, technical skills, certifications, and career achievements.
Frequently Asked Questions (FAQs)
Is this a full-time position?
Yes. This is a permanent full-time position based in Sydney Olympic Park, NSW.
What salary does Intello IT offer?
The salary ranges from AUD $80,000 to AUD $85,000 per year, depending on experience.
Is previous Level 2 IT support experience required?
Yes. Candidates should have at least one year of Level 2 IT support experience and a minimum of two years of overall IT support experience.
Which technical skills are most important?
Knowledge of Windows, macOS, Active Directory, Microsoft 365, networking fundamentals (TCP/IP, DNS, DHCP, VPN), and troubleshooting is highly important.
Are certifications required?
They are not mandatory but certifications such as CompTIA A+, Microsoft Certified Associate, and Microsoft 365 certifications are highly desirable.
Is cloud experience beneficial?
Yes. Experience with Microsoft Azure and Microsoft 365 cloud services is considered an advantage.
Does Intello IT provide career development?
Yes. Employees receive opportunities for professional training, certifications, mentoring, and long-term career progression.