Posted by BAE Systems is recruiting for an IT Engineering Support position with hybrid working arrangements across Frimley, Gloucester, Leeds, and London in the United Kingdom.
The role focuses on coordinating user onboarding, managing account requests, supporting service delivery, and improving administrative processes.
Employees will work with business users, technical teams, and service providers to ensure that access requests and onboarding activities are handled efficiently.
The position is intended for candidates with experience in business support, service support, administration, or related environments.
Job Overview
- Job Title: IT Engineering Support
- Company: BAE Systems
- Locations: Frimley, Gloucester, Leeds, and London, United Kingdom
- Employment Type: Not specified
- Work Arrangement: Hybrid
- Office Attendance: Two days per week
- Salary: Not specified
- Experience Level: Experienced professionals
- Essential Clearance: Existing Security Check (SC) clearance
- Visa Sponsorship: Not stated in the listing
- Accommodation: Not stated in the listing
About the Employer
BAE Systems is recruiting for an IT Engineering Support role within its engineering operations.
The employer describes its workplace as inclusive and focused on collaboration, integrity, and professional development.
The listing also notes that some roles are subject to security and export control restrictions, which may affect eligibility.
Job Description
The IT Engineering Support employee will coordinate user onboarding and account management activities while supporting communication between business teams and technical service providers.
The position includes tracking requests, maintaining documentation, resolving access-related issues, and identifying opportunities to improve existing processes.
The successful candidate will help ensure that new starters receive the necessary access and that departing personnel have their accounts managed appropriately.
This IT Engineering Support job in the UK requires organizational skills, familiarity with administrative systems, and an understanding of user onboarding processes.
Key Responsibilities
- Manage incoming onboarding requests.
- Coordinate account setup and configuration for new employees.
- Work with resourcing teams to identify upcoming starters and leavers.
- Arrange account testing and verification.
- Coordinate account deactivation and deletion for departing personnel.
- Track onboarding progress and provide status updates.
- Maintain onboarding records and documentation.
- Act as a contact point between business users and technical teams.
- Monitor service requests and escalate issues when necessary.
- Coordinate activities across support teams and service providers.
- Update process documentation.
- Identify opportunities to improve efficiency.
- Support changes to technical services and processes.
- Help address recurring service issues.
Qualifications and Requirements
The employer lists the following essential requirements:
- Experience in business support, PMO support, service support, or administration.
- Understanding of user onboarding and account management.
- Experience using Microsoft Excel for tracking and reporting.
- Experience using Jira and Confluence.
- Existing Security Check (SC) clearance.
The following are desirable:
- Experience in secure or regulated environments.
- Knowledge of continuous process improvement methods.
- Current Developed Vetting (DV) clearance.
Applicants should also be prepared to meet the relevant security and export control requirements associated with the position.
Salary and Benefits
The salary is not specified in the listing.
The employer identifies the following benefits:
- Competitive pension scheme.
- Employee share plans.
- Flexible discounted health, wellbeing, and lifestyle benefits.
- Green car scheme.
- Private health plans.
- Shopping discounts.
- Potential eligibility for an annual incentive.
The position also offers hybrid working arrangements, with office attendance required two days per week.
Who Should Apply?
This role may suit candidates with experience in IT support coordination, administration, business support, or service management.
Applicants should be organized, comfortable managing records and requests, and able to communicate with technical teams and business stakeholders.
Candidates must have the required SC clearance and be able to meet applicable security requirements.
Frequently Asked Questions
1. Where is the IT Engineering Support job located?
The position is available in Frimley, Gloucester, Leeds, and London, United Kingdom.
2. Is the job hybrid?
Yes. The listing states that employees are required to work in the office two days per week.
3. What experience is required?
Applicants need experience in business support, PMO support, service support, or administration.
4. Is security clearance required?
Yes. Existing Security Check clearance is listed as essential.
5. Which software should applicants know?
The listing specifically requires experience using Microsoft Excel, Jira, and Confluence.
6. What benefits are available?
The listed benefits include a pension scheme, employee share plans, discounted health and lifestyle benefits, a green car scheme, private health plans, and shopping discounts.
7. Is visa sponsorship available?
Visa sponsorship is not mentioned in the listing.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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