Front Desk Clerk Job Available in Ontario, Canada

Marriott International is hiring a Front Desk Clerk in Ontario, Canada for a part-time, non-management position at The Westin Harbour Castle Toronto. The role pays $30.50 to $32.50 per hour and focuses on guest check-ins and check-outs, payments, guest requests, room readiness coordination, and front desk operations.

The position is suitable for candidates seeking Front Desk Clerk jobs in Ontario who have a high school diploma or equivalent. No related work experience or supervisory experience is required, and no license or certification is listed as necessary.

Job Overview

• Job Title: Front Desk Clerk
• Company: Marriott International, Inc.
• Hotel: The Westin Harbour Castle Toronto
• Location: Ontario, Canada
• Specific Location: 1 Harbour Square, Toronto, ON M5J 1A6
• Employment Type: Part-time
• Job Category: Rooms & Guest Services Operations
• Position Type: Non-management
• Pay: $30.50 to $32.50 per hour
• Education: High school diploma or G.E.D. equivalent
• Related Work Experience: Not required
• Supervisory Experience: Not required
• License or Certification: None
• Remote Work: No

About the Employer

Marriott International is the employer named in the job listing. The position is located at The Westin Harbour Castle Toronto.

The listing states that Marriott is an equal opportunity employer committed to providing access to employment opportunities and maintaining a workplace where employees’ different backgrounds and experiences are valued.

Front Desk Clerk Job Description

The Front Desk Clerk will provide front desk and guest service support throughout the guest stay. The position involves processing reservations, check-ins, check-outs, payments, guest calls, messages, questions, and service requests.

The employee will also coordinate with housekeeping to monitor room readiness, provide information about the property and local areas, assist with parking-related communication, and complete cashier and financial closing duties.

The role requires professional communication, attention to guest needs, and the ability to follow company safety, security, quality, and service standards.

Key Responsibilities

The Front Desk Clerk will:

• Confirm reservations and process guest check-ins.
• Assign rooms and issue and activate room keys.
• Process room charges, cash, checks, debit, and credit payments.
• Complete guest check-outs.
• Resolve late and disputed charges.
• Answer and process guest calls, messages, questions, and requests.
• Coordinate with housekeeping regarding room readiness.
• Explain parking procedures to guests and visitors.
• Dispatch bell or valet staff when necessary.
• Provide directions and information about the property and local areas of interest.
• Prepare daily arrival and departure reports.
• Identify special guest requests and verify report accuracy.
• Complete cashier and closing reports using the computer system.
• Handle guests’ personal checks and travelers’ checks.
• Count the bank at the beginning and end of shifts.
• Balance and submit receipts according to accounting requirements.
• Follow company safety and security procedures.
• Report accidents, injuries, and unsafe conditions to management.
• Maintain a clean and professional appearance.
• Protect confidential company information and assets.
• Welcome guests and respond appropriately to their service needs.
• Assist individuals with disabilities.
• Communicate clearly and professionally with guests and colleagues.
• Maintain positive working relationships with others.
• Meet quality assurance expectations and standards.

Qualifications and Requirements

The Front Desk Clerk position is open to candidates without related work experience or supervisory experience.

The listed qualification is:

• High school diploma or G.E.D. equivalent.

The employer does not list any required license or certification.

Candidates should also be capable of performing the physical activities associated with the role, including standing, sitting, or walking for extended periods. The position may require moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Strong communication and professional customer service are also important aspects of the position.

Salary and Benefits

The Front Desk Clerk position offers $30.50 to $32.50 per hour and is advertised as part-time.

The job listing does not provide a specific benefits package for this position.

Who Should Apply?

This opportunity may suit candidates interested in Front Desk Clerk jobs in Ontario, Canada who have a high school diploma or equivalent and want to work in guest services.

Since no related work experience or supervisory experience is required, the position may also be suitable for candidates entering the hospitality and front desk field. Applicants should be comfortable communicating with guests, handling payments, using computer systems, and remaining active during their shifts.

Frequently Asked Questions

What is the salary for the Front Desk Clerk position?

The advertised pay is $30.50 to $32.50 per hour.

Is the Front Desk Clerk position full-time?

No. The position is advertised as part-time.

Where is the Front Desk Clerk job located?

The position is at 1 Harbour Square, Toronto, Ontario M5J 1A6, Canada, at The Westin Harbour Castle Toronto.

Is previous experience required?

No related work experience is listed as required for this position.

What education is required?

Candidates should have a high school diploma or G.E.D. equivalent.

Is supervisory experience required?

No. The listing states that supervisory experience is not required.

Is a license or certification required?

No license or certification is listed as required.

Is the position remote?

No. The listing identifies the position as not remote.