Posted by For experienced customer success and client relationship professionals, the ability to manage complex accounts, influence business outcomes and build long-term customer relationships can open the door to senior career opportunities. Equifax is hiring a Customer Success Manager II in Barueri, São Paulo, Brazil, for a full-time hybrid position focused on strategic and complex customer accounts.
This role goes beyond traditional customer support. The Customer Success Manager II will act as a trusted advisor to important Equifax customers, helping them achieve value from the company’s solutions, improve adoption, resolve challenges and strengthen their long-term relationship with Equifax. The position also involves working closely with internal teams, identifying opportunities for account growth and supporting retention and renewals.
The opportunity is particularly suited to professionals with strong customer success, sales, consulting or account management capabilities who can independently handle complex business challenges and provide strategic guidance to customers.
Customer Success Manager II Job Overview
- Job Title: Customer Success Manager II
- Company: Equifax
- Location: Barueri, São Paulo, Brazil
- Job Category: Sales & Support
- Employment Type: Full-time
- Work Arrangement: Hybrid
- Job Reference: J00178532
- Posting Date: August 13, 2026
- Office Requirement: Candidates must have convenient access to the Equifax office in Barueri
About the Customer Success Manager II Role
The Customer Success Manager II will manage relationships with a designated portfolio of strategic and complex Equifax customers.
The position combines customer success, relationship management, consulting and commercial growth. The successful candidate will help customers successfully implement and adopt Equifax solutions while continuously monitoring customer health and identifying opportunities to increase value.
As a trusted advisor, the Customer Success Manager will help customers establish implementation goals, develop plans to achieve those objectives and understand how Equifax solutions can contribute to their business.
Key Responsibilities
The Customer Success Manager II will be responsible for:
- Managing the customer lifecycle for strategic and complex accounts.
- Acting as a trusted advisor to customers.
- Supporting post-sales implementation and deployment programs.
- Establishing implementation and deployment success criteria.
- Helping customers develop plans to achieve their desired outcomes.
- Monitoring customer health and solution adoption.
- Tracking solution usage and identifying potential challenges.
- Driving resolution of customer-reported issues.
- Acting as the voice of the customer within Equifax.
- Communicating customer needs to internal teams and product development stakeholders.
- Serving as a key connection between customers and internal Equifax teams.
- Identifying customer pain points and helping eliminate barriers.
- Supporting customer retention and account renewals.
- Providing business insights based on a strong understanding of the customer.
- Educating customers about the business value of Equifax solutions.
- Sharing industry best practices and recommendations.
- Serving as the primary point of contact for designated Equifax accounts.
- Building high-level relationships with customer stakeholders.
- Identifying creative ways customers can use additional Equifax products.
- Supporting annual revenue growth within existing accounts.
Strategic Customer Relationship Management
One of the most important aspects of this position is relationship management.
The Customer Success Manager II will typically work with large or strategically important Equifax accounts, requiring the ability to communicate effectively with senior stakeholders and understand complex business requirements.
Rather than simply responding to customer requests, the role involves proactively identifying opportunities to improve the customer experience and increase the value customers receive from Equifax.
Customer Adoption and Success
The position places significant emphasis on ensuring customers successfully use Equifax solutions.
This includes:
- Monitoring product adoption.
- Reviewing customer health.
- Understanding customer objectives.
- Identifying usage challenges.
- Helping resolve reported problems.
- Educating customers about available solutions.
- Establishing measurable success criteria.
- Ensuring customers recognize the business value of Equifax products.
The goal is to create successful customer outcomes that contribute to long-term retention and renewal.
Collaboration With Internal Teams
The Customer Success Manager II will act as a bridge between customers and Equifax’s internal teams.
This requires the ability to understand customer needs and communicate them effectively to relevant stakeholders.
The role may involve collaboration around:
- Product development.
- Customer support.
- Implementation.
- Solution adoption.
- Issue resolution.
- Account management.
- Renewals.
- Business growth.
The ability to coordinate different teams while maintaining a clear focus on the customer will be important.
Skills and Experience
Equifax is looking for a professional who can operate independently and handle complex customer and business challenges.
The role requires:
- Strong specialized knowledge and expertise.
- The ability to work independently.
- Strong leadership capabilities.
- Sophisticated critical-thinking skills.
- Ability to solve complex problems.
- Ability to guide others through challenging situations.
- A broad perspective when evaluating customer and business needs.
- Ability to identify innovative solutions.
- Strong relationship-building skills.
- Strong communication and consulting abilities.
Professionals with experience working with strategic accounts, complex customers or enterprise-level clients may find this role particularly relevant.
Hybrid Work Arrangement
This is a hybrid position, and the job listing makes clear that candidates must have convenient access to the Equifax office in Barueri, São Paulo.
Therefore, this should not be considered a fully remote opportunity. Candidates should be prepared to work according to the company’s hybrid arrangements.
Benefits and Employee Support
Equifax offers a comprehensive benefits package for employees in this role.
Benefits listed in the job description include:
- Profit-sharing participation.
- Flexible benefits.
- Meal allowance.
- Food allowance.
- Health insurance.
- Dental insurance.
- Life insurance.
- Private pension.
- Gympass.
- Birthday day off.
- Childcare assistance.
- 180 days of maternity leave.
- 20 days of paternity leave.
The company states that its benefits and employee programs are designed to support well-being, work-life balance and personal and professional development.
About Equifax
Equifax is a global data, analytics and technology company that provides information and solutions used to support important financial and business decisions.
The company works with organizations including employers, financial institutions and government agencies and aims to help customers make informed decisions using data and technology.
Equifax also emphasizes employee development, career advancement, learning opportunities and an inclusive workplace.
Who Is a Good Fit for the Customer Success Manager II Role?
This position may be a strong match for professionals who:
- Have experience managing strategic customer relationships.
- Enjoy working with complex or enterprise customers.
- Can build relationships with senior stakeholders.
- Understand customer success and account retention.
- Are comfortable discussing business value with customers.
- Can manage implementation and adoption programs.
- Have strong problem-solving abilities.
- Can work independently.
- Know how to coordinate internal teams.
- Can identify opportunities for account growth.
- Have strong critical-thinking skills.
- Can act as a trusted advisor rather than simply a customer support representative.
- Are comfortable working in a hybrid environment in Barueri.
Frequently Asked Questions
Where is the Customer Success Manager II job located?
The position is based in Barueri, São Paulo, Brazil.
Is the Customer Success Manager II position remote?
No. The role is hybrid, and candidates are required to have convenient access to the Equifax office in Barueri.
Is this a full-time position?
Yes. The Customer Success Manager II position is full-time.
What type of customers will the Customer Success Manager II work with?
The role focuses on a designated portfolio of strategic and complex customers, typically including large or important Equifax accounts.
What is the main responsibility of the role?
The primary responsibility is to manage the customer relationship after the sale, drive adoption and value realization, resolve challenges, support retention and renewals, and identify opportunities for account growth.
Does the role involve sales?
Yes. Although customer success is the central focus, the position has a commercial component. The Customer Success Manager II will identify opportunities to expand customers’ use of Equifax products and increase existing account revenue.
Will the Customer Success Manager handle renewals?
Yes. Customer retention and renewal are important parts of the customer lifecycle responsibilities associated with the position.
Does the role involve product implementation?
Yes. The Customer Success Manager II will support post-sales implementation and deployment programs and help customers establish and achieve implementation goals.
What skills are important for this position?
Strong critical thinking, problem solving, customer relationship management, communication, leadership, business consulting and strategic account management skills are important.
Does the position require experience with complex customers?
The job is designed around strategic and complex customer accounts, so experience handling complex business relationships would be highly relevant.
What benefits does Equifax offer?
The listed benefits include health and dental insurance, life insurance, private pension, meal and food allowances, profit-sharing participation, Gympass, childcare assistance and birthday leave, among others.
Does Equifax offer maternity and paternity leave?
Yes. The listing states that Equifax provides 180 days of maternity leave and 20 days of paternity leave.
What is the job reference number?
The job reference listed by Equifax is J00178532.
What type of professional would thrive in this role?
A strategic, customer-focused professional who can independently manage complex accounts, build senior-level relationships, solve problems and connect customer needs with business and product opportunities would be well suited to the role.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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