Contact Centre Officer Job in ACT, Australia at Evoenergy

Evoenergy is recruiting a Contact Centre Officer to support its customer service operations in Greenway, Australian Capital Territory (ACT), Australia. The position offers a starting annual salary of $79,755, plus 16% superannuation and an annualised component.

This is a fixed-term opportunity lasting 14 months, with shift work covering a 24-hour, seven-day contact centre operation. The successful candidate will handle customer enquiries, manage service requests, provide information about electricity and gas network services, and support responses to emergency and reactive work-related calls.

Job Overview

• Job Title: Contact Centre Officer
• Company: Evoenergy
• Location: Greenway, Australian Capital Territory, Australia
• Employment Type: Fixed-term
• Contract Duration: 14 months
• Salary: From $79,755 per year
• Additional Compensation: 16% superannuation plus annualised component
• Work Schedule: Shift work
• Contact Centre Coverage: 24 hours, 7 days a week
• Benefits: Free gym membership and onsite physio
• Application Deadline: 19 November 2026

About the Employer

Evoenergy owns, maintains, and operates the electricity distribution network in the Australian Capital Territory and the gas network in the ACT and parts of New South Wales.

The company supplies electricity to more than 200,000 residential and business customers and gas services to over 140,000 customers. Its operations focus on safety, reliability, innovation, and sustainability.

Evoenergy also promotes an inclusive working environment where employees with different backgrounds, skills, and experiences are encouraged to contribute.

Job Description

The Contact Centre Officer will provide customer service support by managing enquiries and requests relating to Evoenergy’s electricity and gas networks.

The role involves explaining service connections, network standards, service markings, new services, and customer-initiated work. Employees must ensure that customer information is recorded correctly and that enquiries are handled according to company procedures.

The position also requires the ability to respond appropriately to emergency calls, coordinate with internal departments, and help prioritise customer needs during network outages.

Key Responsibilities

• Manage customer requests and accurately record relevant information.
• Respond appropriately to emergency and reactive work-related calls.
• Handle customer enquiries efficiently and aim for first-call resolution.
• Provide information about service connections and network standards.
• Explain customer-initiated work and service marking requirements.
• Follow crisis and emergency management procedures.
• Support customer prioritisation decisions during outages.
• Build effective working relationships with internal and external stakeholders.
• Communicate customer service issues to the Customer Outcomes Lead.
• Perform other duties relevant to the employee’s skills, competence, and training.

Qualifications and Requirements

Evoenergy is looking for candidates with strong customer service and communication abilities.

The ideal candidate should have:

• Demonstrated experience in a customer contact centre or similar environment.
• Experience handling customer interactions across different communication channels.
• A strong commitment to customer service.
• Excellent verbal communication and interpersonal skills.
• Ability to communicate professionally with different customers and stakeholders.
• Good relationship-building skills.
• Ability to work with internal teams and external service providers.
• A safety-conscious approach to work.
• Commitment to maintaining a respectful and inclusive workplace.

A basic understanding of electricity network infrastructure and field operations is desirable but not essential. The employer states that comprehensive training will be provided.

Salary and Benefits

The advertised starting salary is $79,755 per year, with additional 16% superannuation and an annualised component.

Other benefits include:

• Free gym membership.
• Access to an onsite gym.
• Onsite physiotherapy.

The position is offered on a 14-month fixed-term contract.

Who Should Apply?

This opportunity is suitable for people with experience in customer service, contact centre operations, or similar administrative and communication-focused roles.

Candidates who can manage enquiries professionally, communicate clearly, and work effectively in a shift-based environment should consider this opportunity. Knowledge of electricity distribution networks is beneficial but not mandatory.

Frequently Asked Questions

1. How much does Evoenergy pay Contact Centre Officers?

The starting salary is $79,755 per year, plus 16% superannuation and an annualised component.

2. Where is the Contact Centre Officer position located?

The position is based in Greenway, Australian Capital Territory, Australia.

3. Is this a permanent position?

No. The advertised position is a fixed-term contract lasting 14 months.

4. What are the working arrangements?

The role involves shift work within a contact centre operating 24 hours a day, seven days a week.

5. Is previous contact centre experience required?

Demonstrated experience in a customer contact centre or similar environment is part of the ideal candidate criteria.

6. Is knowledge of electricity networks compulsory?

No. A foundational understanding of electricity network infrastructure and field operations is desirable but not essential. Training will be provided.

7. What benefits are offered?

Employees receive free gym membership and access to onsite physiotherapy and gym facilities.

8. When is the application deadline?

The advertised closing date is 19 November 2026. The employer also states that the advertisement may close earlier if there are many applications.