Posted by Air China Limited is hiring a Cargo Operation Coordinator for its Miami International Airport (MIA) operations in Miami, Florida. This is a full-time, on-site position offering $23.00 to $28.00 per hour, depending on experience and qualifications.
The Cargo Operation Coordinator will serve as a key connection between customers and flight operations, handling shipment tracking, customer communication, cargo documentation, issue resolution, and coordination with ground operations. The position requires fluent English, valid U.S. work authorization, reliable transportation to MIA, and the ability to work rotating shifts, including evenings and weekends.
This article provides an overview of the Cargo Operation Coordinator position, including its responsibilities, qualifications, salary, benefits, and work authorization requirements.
Job Overview
- Job Title: Cargo Operation Coordinator
- Company: Air China Limited
- Location: Miami International Airport (MIA), Miami, Florida
- Employment Type: Full-time
- Work Arrangement: On-site
- Salary: $23.00–$28.00 per hour
- Schedule: 9:00 AM–5:30 PM, with rotating shifts based on flight schedules
- Weekend Work: Required as part of rotating schedules
- Education: High school diploma or Associate’s degree minimum
- Preferred Education: Bachelor’s degree in Business, Logistics, Supply Chain, or Operations
- Experience: Relevant professional experience may qualify; 2+ years in airline/cargo operations, transportation customer service, or logistics coordination is an alternative to the Associate degree requirement
- Language: Fluent English required; Mandarin Chinese or Spanish is preferred
- Work Authorization: Valid U.S. work authorization required
- Remote Work: Not available
- Transportation: Reliable transportation to MIA required
- Visa Sponsorship: Not available
About Air China Limited
Air China Limited is described in the listing as China’s flagship airline. Its Miami operations handle thousands of shipments each week, connecting the United States, Latin America, and Asia.
The company is seeking detail-oriented professionals who can maintain high standards of customer service and accuracy in a fast-paced cargo environment.
Air China also states that it is an Equal Opportunity/Affirmative Action employer and that qualified applicants receive consideration without discrimination based on protected characteristics under applicable law.
Cargo Operation Coordinator Job Description
The Cargo Operation Coordinator is responsible for supporting cargo operations at Miami International Airport while maintaining communication with customers and coordinating with flight and ground operation teams.
The role involves monitoring cargo shipments in real time, providing customers with updates, resolving shipment problems, maintaining accurate records, and ensuring that cargo documentation meets airline and customs requirements.
Because cargo operations are time-sensitive, the position requires strong attention to detail and the ability to make decisions and resolve problems efficiently when delays, damages, discrepancies, or other issues occur.
Key Responsibilities
The Cargo Operation Coordinator will be responsible for:
Shipment Tracking and Customer Communication
- Monitoring the status of cargo shipments through tracking systems.
- Providing customers with shipment updates through phone calls, email, or SMS.
- Responding promptly to customer questions and requests.
- Keeping customers informed about important changes affecting their shipments.
Cargo Issue Resolution
- Investigating and resolving cargo delays, damages, customs hold-ups, and other operational issues.
- Comparing shipment manifests with actual cargo to identify discrepancies.
- Handling cargo claims and documenting findings with supporting information.
- Escalating complex or serious issues to management when necessary.
Documentation and Compliance
- Maintaining accurate records for inbound and outbound shipments.
- Ensuring cargo documentation meets airline and customs requirements.
- Preparing daily operational reports.
- Supporting audit activities while maintaining a high level of data accuracy.
- Entering information into multiple systems accurately.
Customer Service
- Responding to customer complaints with practical solutions.
- Handling billing questions and payment-related issues.
- Communicating professionally with customers regarding damaged or delayed cargo.
- Representing Air China professionally when dealing with customers and external partners.
Flight Operations Support
- Coordinating with ground operations teams to support timely cargo loading and unloading.
- Monitoring flight schedules and adjusting operational priorities according to departure times.
- Supporting emergency cargo procedures when required.
Qualifications and Requirements
Candidates for the Cargo Operation Coordinator position should meet the following requirements:
- An Associate degree in Business, Logistics, Supply Chain, or a related field, or equivalent professional experience.
- Alternatively, at least two years of experience in airline or cargo operations, transportation customer service, or logistics coordination.
- Fluent spoken and written English.
- Strong communication skills for daily interaction with customers and vendors.
- Proficiency in Microsoft Office, particularly Excel.
- Valid U.S. work authorization without the need for future employer sponsorship.
- Ability to work rotating shifts, including late-night or overnight shifts.
- Ability to work on-site at Miami International Airport.
- Reliable transportation for commuting to MIA.
- Strong attention to detail because errors in cargo operations can create serious operational and safety concerns.
Preferred Qualifications
The following qualifications are preferred:
- Bachelor’s degree in Business, Logistics, Supply Chain, or Operations.
- Bilingual ability in English and Mandarin Chinese or English and Spanish.
- At least one year of experience in air cargo operations, cargo handling, customs clearance, international logistics, or airline ground operations.
- Customer service experience in high-volume and time-sensitive environments.
- Basic knowledge of import and export regulations.
- Experience with cargo tracking systems.
Salary and Benefits
The Cargo Operation Coordinator salary is $23.00 to $28.00 per hour, depending on the candidate’s experience and qualifications.
The position also includes a benefits package featuring:
- 401(k) retirement plan.
- 401(k) matching.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Paid time off, including vacation, sick days, and holidays.
- Paid training.
- Career development opportunities.
- Employee recognition programs.
- Professional development and internal training covering cargo operations, systems, and compliance.
Work Schedule and Location
The position is based at Miami International Airport and is performed in person. Remote work is not available.
The listed standard schedule is 9:00 AM to 5:30 PM, but employees must be prepared to work rotating shifts based on flight operations. This can include early mornings, evenings, weekends, and overnight shifts.
Candidates must also have reliable transportation to the MIA airport location.
Visa Sponsorship and Work Authorization
Air China explicitly states that visa sponsorship is not available for this position.
Applicants must already have valid U.S. work authorization and must not require immigration-related support or sponsorship from Air China to begin or continue employment.
The listing specifically indicates that this includes various forms of employment-related immigration support, including sponsorship and longer-term employment authorization assistance.
Who Should Apply?
This Cargo Operation Coordinator vacancy is suitable for candidates with backgrounds in cargo operations, logistics, airline ground operations, transportation customer service, or related administrative and coordination roles.
Strong candidates should be comfortable working in a fast-paced airport environment, communicating with customers and vendors, monitoring shipment information, handling operational problems, and maintaining accurate documentation.
Candidates with logistics or supply chain education, strong Excel skills, relevant cargo experience, and bilingual English-Mandarin Chinese or English-Spanish communication abilities may be particularly well suited to the position.
Applicants must also be prepared for rotating shifts and have existing U.S. work authorization.
Frequently Asked Questions
What is the salary for the Cargo Operation Coordinator position?
The advertised salary is $23.00 to $28.00 per hour, depending on experience and qualifications.
Where is the Cargo Operation Coordinator job located?
The position is based at Miami International Airport (MIA) in Miami, Florida.
Is the Cargo Operation Coordinator position full-time?
Yes. The position is advertised as a full-time role.
Is this a remote job?
No. The position is fully on-site at Miami International Airport.
What education is required for the position?
An Associate degree in Business, Logistics, Supply Chain, or a related field is required, or candidates may qualify through equivalent professional experience. The listing also provides an alternative route through two or more years of relevant airline, cargo, transportation customer service, or logistics coordination experience.
Does Air China provide visa sponsorship for this position?
No. The listing explicitly states that visa sponsorship is not available. Applicants must already have valid U.S. work authorization.
Is previous cargo or airline experience required?
Relevant experience can qualify candidates, and the listing identifies two or more years of airline/cargo operations, transportation customer service, or logistics coordination as an alternative to the Associate degree requirement. Air cargo, customs, international logistics, and airline ground operations experience are also listed as preferred qualifications.
Are weekends and evenings part of the schedule?
Yes. The position operates according to flight schedules and requires rotating shifts that may include early mornings, evenings, weekends, and overnight shifts.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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