Posted by Are you fluent in both Japanese and English and looking to build a rewarding career in customer success? ECA International is currently hiring an Associate Customer Success Executive – Japanese Speaking to join its Sydney office.
This hybrid position offers an excellent opportunity to work with global organizations across the Asia-Pacific region while helping businesses maximize the value of innovative SaaS solutions for global mobility, international employees, and business travel.
If you enjoy relationship management, solving customer challenges, and working in an international business environment, this could be the ideal career opportunity.
Job Overview
Job Title: Associate Customer Success Executive – Japanese Speaking
Company: ECA International
Location: Sydney, New South Wales, Australia
Work Type: Full-Time
Work Arrangement: Hybrid
Industry: Customer Success | SaaS | Global Mobility
About ECA International
ECA International is a global provider of data, technology, and advisory services that help organizations manage international employees, business travel, and global mobility.
Serving businesses across multiple continents, ECA supports HR teams and multinational organizations with trusted market intelligence, software solutions, and consulting services.
As the company’s Asia-Pacific customer base continues to grow, ECA is expanding its Customer Success team in Sydney.
About the Role
The Associate Customer Success Executive will become the primary point of contact for customers after implementation, helping clients successfully adopt ECA’s products while building long-term relationships.
Rather than simply managing accounts, this role focuses on ensuring customers achieve measurable value from the company’s solutions.
The successful candidate will work closely with customers across Australia, Japan, and the wider Asia-Pacific region.
Key Responsibilities
Successful candidates will:
- Build trusted relationships with customers.
- Support customer onboarding and implementation.
- Deliver customer training sessions.
- Help clients maximize platform usage.
- Monitor customer engagement and account health.
- Improve customer satisfaction and retention.
- Identify opportunities for renewals and account growth.
- Recommend additional products and services.
- Share customer feedback with internal teams.
- Analyze customer success metrics and usage trends.
- Collaborate with internal teams to improve customer outcomes.
Required Qualifications
Applicants should possess:
- Business-level Japanese language skills.
- Fluent written and spoken English.
- Experience in Customer Success, Client Services, Account Management, or similar customer-facing roles.
- Strong communication and interpersonal skills.
- Excellent organizational abilities.
- Strong problem-solving skills.
- Confidence using technology and software platforms.
Preferred Qualifications
The following are considered advantageous:
- SaaS industry experience.
- Knowledge of Global Mobility.
- Experience in Business Travel services.
- Experience supporting enterprise customers.
- Ability to manage multiple customer accounts.
Skills Needed for Success
Strong candidates typically demonstrate:
- Relationship management
- Customer onboarding
- Client retention
- Account management
- Customer engagement
- Communication skills
- Time management
- Problem-solving
- Commercial awareness
- Technology adoption
- Presentation skills
- Customer training
Why Join ECA International?
Employees enjoy numerous professional benefits, including:
- Hybrid working arrangements.
- Work From Anywhere scheme.
- Holiday Buy & Sell program.
- Comprehensive employee benefits.
- ClassPass wellness membership.
- Career development opportunities.
- Ongoing professional learning.
- International work environment.
- Exposure to customers across the Asia-Pacific region.
- Opportunity to work for a globally recognized organization.
Career Growth Opportunities
Customer Success professionals often advance into roles such as:
- Customer Success Manager
- Senior Customer Success Manager
- Strategic Account Manager
- Enterprise Account Executive
- Client Success Director
- Customer Experience Manager
- Regional Customer Success Lead
Why This Job Stands Out
This opportunity combines language skills, technology, and relationship management in an international environment.
Professionals will gain experience working with multinational organizations while helping clients maximize business value from SaaS solutions—making it an excellent role for candidates seeking long-term career growth in Customer Success.
How to Apply
Interested applicants should Apply Here.
Before applying, ensure your CV highlights:
- Japanese language proficiency
- Customer Success experience
- SaaS or software platform experience
- Relationship management achievements
- Client onboarding experience
- Relevant certifications or training
Early applications are encouraged.
Frequently Asked Questions
Where is the job located?
Sydney, New South Wales, Australia.
Is the role hybrid?
Yes. The position combines office and remote work.
Is Japanese language proficiency required?
Yes. Business-level Japanese and fluent English are essential.
Is SaaS experience mandatory?
No. SaaS experience is advantageous but not required.
Is this a full-time position?
Yes.