Technology continues to play a vital role in helping businesses operate efficiently, and companies are constantly searching for skilled professionals who can keep their IT systems running smoothly. Tony Aveiro Solutions, a growing technology company based in Oman, is currently recruiting an IT Support Specialist to join its expanding team in Sohar (Ṣuḥār).

Tony Aveiro Solutions is recognized for delivering dependable IT services and innovative technology solutions to businesses. The company focuses on professionalism, teamwork, continuous learning, and exceptional customer service while creating opportunities for employees to build rewarding careers. If you’re passionate about troubleshooting technology issues, supporting users, and working with modern IT systems, this full-time opportunity could be an excellent next step in your career.

The successful candidate will work closely with employees across the organization, providing technical support, maintaining IT infrastructure, and ensuring business operations run efficiently. Along with competitive compensation, the company offers ongoing training, career development opportunities, and a collaborative work environment.

Whether you’re an experienced IT support professional or an early-career specialist looking to grow your technical expertise, this role offers valuable hands-on experience across a wide range of technologies.

Job Overview

Tony Aveiro Solutions is seeking a motivated IT Support Specialist to provide first-line technical support, troubleshoot hardware and software issues, maintain computer systems, and support Microsoft 365 environments. The role is ideal for someone who enjoys solving technical problems while delivering outstanding customer service.

Job Details

Job Title: IT Support Specialist

Company: Tony Aveiro Solutions

Location: Sohar (Ṣuḥār), Oman

Employment Type: Permanent

Work Schedule: Full-Time (Monday–Friday)

Salary and Benefits

Successful candidates will enjoy a competitive employment package that includes:

• Competitive base salary
• Performance-based incentives (where applicable)
• Health and wellness benefits
• Paid annual leave and public holidays
• Training and certification support
• Career development opportunities
• Employee recognition programs
• Supportive team culture
• Long-term career growth
• Exposure to diverse technologies
• Collaborative work environment

Key Responsibilities

As an IT Support Specialist, your responsibilities will include:

• Providing first-line technical support to employees
• Troubleshooting hardware, software, and network issues
• Installing, configuring, and maintaining computer systems
• Supporting Windows operating systems and Microsoft 365
• Responding to help desk tickets and service requests
• Setting up user accounts and permissions
• Resolving connectivity and network issues
• Maintaining IT inventory and equipment
• Escalating complex technical problems when required
• Performing software updates and system maintenance
• Supporting cybersecurity and data protection practices
• Documenting technical solutions and support activities
• Supporting printers, mobile devices, and peripherals
• Training users on basic IT processes and best practices
• Assisting with continuous improvement of IT services

Required Qualifications

Applicants should possess:

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred)
• Experience in IT support or help desk roles is an advantage
• Strong troubleshooting and diagnostic skills
• Knowledge of computer hardware, software, and networking
• Excellent communication and customer service skills
• Ability to manage multiple priorities
• Strong organizational and problem-solving abilities

Preferred Qualifications

Candidates with the following will have an added advantage:

• Experience supporting Microsoft 365
• Active Directory administration experience
• Networking fundamentals
• CompTIA A+, Network+, Microsoft certifications, or similar credentials

Skills Required

Ideal candidates should have experience with:

• Technical troubleshooting
• Help desk support
• Windows operating systems
• Microsoft 365 administration
• Active Directory
• Remote desktop support
• Network troubleshooting
• IT ticketing systems
• Cybersecurity awareness
• Hardware and software installation
• Documentation
• Customer service
• Time management

Why Work at Tony Aveiro Solutions?

Tony Aveiro Solutions is committed to helping employees build successful careers in technology. Team members work in a collaborative environment where continuous learning, mentorship, and professional development are highly valued.

Employees benefit from:

• Stable full-time employment
• Continuous learning opportunities
• Supportive leadership
• Modern technologies
• Career advancement opportunities
• Positive workplace culture

Who Should Apply?

This opportunity is ideal for individuals who:

• Enjoy helping people solve technical issues
• Have strong IT troubleshooting skills
• Are customer-focused
• Want to grow their IT career
• Enjoy learning new technologies
• Work well independently and within teams

How to Apply

Interested candidates should Apply here.

Ensure your CV highlights your IT support experience, technical skills, educational background, certifications, and customer service experience.

Early applications are encouraged.

Frequently Asked Questions (FAQs)

Is this a full-time position?

Yes. This is a permanent full-time position.

Where is the job located?

The role is based in Sohar (Ṣuḥār), Oman.

Is previous IT support experience required?

Experience is an advantage but not strictly mandatory. Candidates with strong technical knowledge and relevant education are encouraged to apply.

Does the company provide training?

Yes. Tony Aveiro Solutions offers ongoing training, certification support, and professional development opportunities.

What technologies will I support?

You’ll work with Windows operating systems, Microsoft 365, networking, hardware, software, Active Directory, printers, mobile devices, and business applications.

What qualifications are preferred?

A diploma or bachelor’s degree in IT or Computer Science is preferred. Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are also beneficial.

Is this an office-based role?

Yes. The position is based on-site in Oman.

Who is this role best suited for?

This opportunity is ideal for IT professionals who enjoy technical problem-solving, customer support, and continuous learning while working in a collaborative environment.