Posted by Key Health is recruiting experienced Senior Medical Receptionists for its growing network of medical centres across Sydney, including its Castle Hill practice. The position is available on a full-time or part-time basis depending on the clinic, with the Castle Hill listing specifically advertised as full-time.
This senior medical receptionist role combines front-desk leadership, patient service, team support and clinic administration. Successful candidates will work closely with the Practice Manager and healthcare professionals to help maintain efficient daily operations and a positive patient experience.
Job Overview
- Job Title: Senior Medical Receptionist
- Employer: Key Health
- Recruitment Company: KG Talent
- Location: Castle Hill, Sydney, NSW, Australia
- Employment Type: Full-time for the Castle Hill listing; full-time or part-time opportunities are also available at other Key Health locations
- Experience: At least 12 months as a Medical Receptionist in a GP practice
- Senior Experience: Previous senior, team lead or supervisory experience
- Industry: Healthcare and Medical Reception
- Practice Management Systems: Best Practice, HotDoc or similar systems
- Career Opportunity: Potential progression toward a Practice Manager role
- Available Sydney Locations: CBD South, Castle Hill and St Leonards
About Key Health
Key Health is expanding its network of medical centres across Sydney and is focused on building strong healthcare teams. The organisation provides opportunities for employees to develop their skills through ongoing training and professional development across its clinic network.
The Castle Hill practice is located near Showground Metro Station at Showground Village and is described as having a long-standing team and supportive management.
Senior Medical Receptionist Job Description
The Senior Medical Receptionist will take on a leadership role within the clinic’s reception team. Rather than focusing only on front-desk duties, the position involves helping coordinate reception operations, supporting the Practice Manager and assisting other healthcare professionals to ensure clinics operate efficiently.
The successful candidate will also contribute to patient service, staff development, administrative processes and continuous improvement across the practice.
Key Responsibilities
As a Senior Medical Receptionist at Key Health, responsibilities will include:
- Lead and mentor reception staff to provide a high standard of patient service.
- Support the Practice Manager with the daily operation of the medical centre.
- Coordinate reception activities and take responsibility for operations when the Practice Manager is unavailable.
- Assist with recruitment, onboarding and training for reception and nursing staff.
- Support doctors, registrars and allied health professionals with clinic operations.
- Respond to patient enquiries and resolve issues professionally and compassionately.
- Identify opportunities to improve systems, processes and workflows.
- Monitor clinic performance and contribute to operational objectives.
- Maintain compliance with privacy requirements, risk management procedures and practice policies.
- Assist with administrative duties such as reporting and banking reconciliation.
- Coordinate rosters and other reception-related administrative activities.
Senior Medical Receptionist Qualifications and Requirements
Candidates interested in Senior Medical Receptionist jobs with Key Health should have experience working within a general practice environment and be comfortable taking on leadership responsibilities.
Required Experience and Skills
- At least 12 months of experience as a Medical Receptionist in a GP practice.
- Previous experience in a senior, team leader or supervisory position.
- Strong knowledge of Best Practice, HotDoc or a comparable medical practice management system.
- Good understanding of Medicare and medical billing.
- Understanding of the Australian healthcare system.
- Excellent communication and organisational abilities.
- Ability to manage multiple priorities while remaining calm and professional.
- Positive attitude and strong initiative.
- Genuine commitment to providing a high standard of patient care.
The role is suited to someone who can lead by example, support colleagues and maintain an organised reception environment in a busy healthcare setting.
Salary and Benefits
The job listing does not provide a specific salary or hourly rate for the Senior Medical Receptionist position.
Key Health states that employees can benefit from:
- Clear career pathways, including potential progression into a Practice Manager position.
- Ongoing training and professional development across its network of clinics.
- A supportive and collaborative team environment.
- Opportunities to contribute ideas and make an impact within the organisation.
- Opportunities to develop alongside a growing healthcare organisation.
- Access to multiple clinic locations across Sydney as the organisation continues to expand.
Who Should Apply?
Senior Medical Receptionist employment opportunities at Key Health may suit experienced medical reception professionals who are ready to take on greater responsibility within a GP practice.
The ideal candidate will have medical reception experience, previous senior or supervisory exposure, knowledge of healthcare administration and billing, and familiarity with practice management systems. Strong communication, organisation and leadership skills are also important because the position involves supporting reception staff, healthcare professionals and patients.
Frequently Asked Questions
What is the Senior Medical Receptionist position at Key Health?
It is a senior healthcare reception role involving reception team leadership, patient service, clinic administration and support for the Practice Manager.
Where is the Senior Medical Receptionist job located?
The listing includes opportunities across Sydney, with the advertised position based at Key Health Castle Hill near Showground Metro Station at Showground Village.
Is the Senior Medical Receptionist role full-time?
The Castle Hill position is advertised as full-time. Key Health also lists full-time and part-time opportunities at its CBD South, Castle Hill and St Leonards locations.
How much experience is required?
Applicants need at least 12 months of experience as a Medical Receptionist in a GP practice, along with previous senior, team lead or supervisory experience.
Which medical practice software experience is required?
Candidates should have strong knowledge of Best Practice, HotDoc or a similar medical practice management system.
Does the role require knowledge of Medicare?
Yes. The listing requires a solid understanding of Medicare, billing and the Australian healthcare system.
Is there an opportunity to become a Practice Manager?
Yes. Key Health states that the position offers clear career pathways, including opportunities to progress into a Practice Manager role.
Does Key Health provide training?
Yes. The employer states that ongoing training and professional development are available across its network of clinics.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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