Customer Service Representative Jobs in Maine USA at Sleep Well, Inc.

Sleep Well, Inc. is hiring a Customer Service Representative/Front Desk Receptionist in Auburn, Maine. The full-time position pays $17 to $19 per hour and is scheduled Monday through Thursday, with expected hours of approximately 36 hours per week.

The role focuses on helping patients with appointments, phone enquiries, medical supply orders, billing and insurance questions, while also coordinating with physician offices and other healthcare professionals. This article covers the job responsibilities, requirements, salary, benefits and other important details for candidates interested in Customer Service Representative jobs in Auburn, Maine.

Job Overview

• Job Title: Customer Service Representative / Front Desk Receptionist
• Company: Sleep Well, Inc.
• Location: Auburn, Maine 04210
• Employment Type: Full-time
• Work Schedule: Monday through Thursday
• Expected Hours: 36 hours per week
• Salary: $17.00–$19.00 per hour
• Work Location: In person
• Experience: Healthcare, medical office, insurance, DME or customer service experience is a plus
• Training: Paid and on-the-job training provided
• Industry: Healthcare and Patient Services

About Sleep Well, Inc.

Sleep Well, Inc. is a locally owned company with a close-knit team. The company focuses on helping patients manage their sleep therapy and aims to provide a supportive and personalised customer experience.

According to the listing, employees work collaboratively and assist one another while focusing on providing exceptional care to patients.

Customer Service Representative Job Description

The Customer Service Representative will serve as an important point of contact for patients receiving sleep therapy services. The position involves answering calls, arranging appointments, coordinating patient supply orders and helping resolve questions related to insurance, billing and orders.

The successful candidate will also communicate with physician offices, insurance companies and healthcare professionals while working alongside clinical, intake, billing and resupply teams.

This position is suitable for someone who enjoys helping people, can remain organised in a busy environment and is comfortable handling telephone conversations with patients.

Key Responsibilities

The Customer Service Representative will be responsible for:

• Answering incoming calls and assisting patients with their needs.
• Scheduling patient appointments.
• Communicating with physician offices and healthcare professionals.
• Working with insurance companies when necessary.
• Processing and coordinating patient supply orders.
• Updating patient information and recording communications.
• Helping patients resolve billing, insurance and order-related questions.
• Collaborating with clinical, intake, billing and resupply teams.
• Providing friendly and personalised customer service to patients.

Qualifications and Requirements

Sleep Well, Inc. is looking for a dependable and motivated candidate with strong communication and organisational abilities.

Required Skills and Qualities

• Excellent communication and interpersonal skills.
• Comfort speaking with patients by telephone.
• Strong organisational skills.
• Ability to manage multiple tasks.
• Good attention to detail.
• Dependability and the ability to work effectively within a team.
• Ability to learn new computer programs and processes quickly.
• Positive attitude and willingness to assist where needed.

Previous experience in healthcare, medical offices, insurance, durable medical equipment (DME) or customer service is considered an advantage. However, the employer states that training is available for the right candidate.

Salary and Benefits

The Customer Service Representative salary is listed at $17.00 to $19.00 per hour. The position has expected hours of approximately 36 hours per week and is scheduled Monday through Thursday.

The benefits listed by Sleep Well, Inc. include:

• 401(k) retirement plan.
• 401(k) matching.
• Health insurance.
• Paid time off.
• Paid training.
• On-the-job training.

Who Should Apply?

This position may suit candidates who enjoy working directly with patients and are comfortable handling telephone enquiries, appointments and administrative tasks.

Candidates with previous experience in customer service, healthcare, medical offices, insurance or DME may have relevant experience for the position. However, prior experience in these areas is not stated as mandatory because Sleep Well, Inc. is willing to train the right person.

Strong communication, organisation, attention to detail, dependability and teamwork are important qualities for this Customer Service Representative opportunity.

Frequently Asked Questions

What is the salary for the Customer Service Representative job in Auburn, Maine?

The listed pay is $17.00 to $19.00 per hour.

Is this a full-time position?

Yes. The position is advertised as full-time with expected hours of approximately 36 hours per week.

What days does the Customer Service Representative work?

The listing states that the position is scheduled Monday through Thursday.

Where is the job located?

The position is based in Auburn, Maine 04210, and the listing states that the work location is in person.

Is previous healthcare experience required?

Healthcare, medical office, insurance, DME or customer service experience is considered a plus. The employer is willing to train the right candidate.

What are the main duties of the position?

The role includes answering patient calls, scheduling appointments, coordinating supply orders, updating patient information, handling insurance and billing questions, and communicating with healthcare professionals.

Does Sleep Well, Inc. provide training?

Yes. The listed benefits include paid training and on-the-job training.

What benefits are offered with the position?

The listing includes a 401(k), 401(k) matching, health insurance and paid time off, as well as paid and on-the-job training.