Posted by Accor is hiring a Waiter for a full-time position in Dubai, with the role based at Swissotel Al Murooj. The position involves providing professional food and beverage service, assisting guests, handling orders and payments, maintaining service standards, and supporting the smooth operation of the assigned outlet.
The role requires a college graduate with at least one year of professional experience as a waiter or in an equivalent food and beverage service position. Candidates should also have knowledge of food and beverage service procedures, proficiency with computer and point-of-sale systems, strong English communication skills, and a high standard of personal hygiene and professional appearance.
Job Overview
- Job Title: Waiter
- Company: Accor
- Location: Dubai, United Arab Emirates
- Hotel: Swissotel Al Murooj
- Employment Type: Full-time
- Experience: Minimum 1 year in a waiter or equivalent food and beverage service position
- Education: College Graduate
- Language: Strong written and verbal English
- Job Category: Food and Beverage / Hospitality
About the Employer
Accor is recruiting for a Waiter position at Swissotel Al Murooj in downtown Dubai. The hotel is located opposite The Dubai Mall and the Burj Khalifa, within walking distance of a Dubai Metro station and a short drive from DIFC, the World Trade Centre, and Dubai International Airport.
Job Description
The Waiter will support the day-to-day operation of the assigned food and beverage outlet. The role includes preparing the outlet for service, welcoming guests, presenting menus, taking orders, providing recommendations, processing payments, and maintaining a professional and welcoming environment.
The successful candidate will also work closely with colleagues and supervisors, respond to guest requests and complaints, maintain cleanliness and hygiene standards, and assist in other areas of the hotel when required.
Key Responsibilities
The Waiter will be responsible for:
- Preparing the assigned food and beverage outlet for service.
- Helping ensure the outlet is ready according to meal settings and operating hours.
- Welcoming guests and supporting their seating through the hostess.
- Presenting menus and assisting guests with recommendations.
- Taking and processing guest orders.
- Handling guest payments.
- Providing warm, courteous, and professional service.
- Developing positive relationships with guests while maintaining appropriate discretion.
- Learning the outlet’s menus, promotions, and product information.
- Maintaining clean and organized side stations.
- Completing mise-en-place duties required for service.
- Carrying out basic cleaning, equipment polishing, and table-setting duties.
- Collecting materials or goods from other departments when required.
- Reporting cleanliness, maintenance, and equipment problems to the appropriate department.
- Handling guest complaints according to established instructions and consulting the supervisor when necessary.
- Participating in departmental training and development activities.
- Attending regular team briefings.
- Maintaining high standards of personal hygiene and professional grooming.
- Following company policies and safety procedures.
- Assisting in different areas of the hotel when operational needs require it.
- Following fire, hygiene, health, and safety requirements.
- Supporting responsible energy and water consumption, waste reduction, and other environmental protocols.
Administrative Responsibilities
The role also includes several administrative and payment-related duties, including:
- Working with the hostess to ensure name tags are complete and properly positioned.
- Ensuring business cards and guest database information are handed over to the hostess for records.
- Ensuring bills are passed to the cashier.
- Checking that guest items are charged correctly in the Micros system according to their consumption.
Qualifications and Requirements
Applicants for the Waiter vacancy should have:
- A college graduate qualification.
- At least one year of professional experience as a waiter or in an equivalent food and beverage service position.
- Proficiency with computer systems and point-of-sale software.
- Strong knowledge of hospitality service standards.
- Strong written and spoken English.
- Comprehensive knowledge of food and beverage service procedures and etiquette.
- A commitment to high standards of personal hygiene.
- A professional appearance and appropriate grooming.
Candidates are also expected to demonstrate positive workplace behaviours, including integrity, effective relationships with colleagues and guests, a results-focused approach, and an understanding of opportunities for continuous improvement.
Salary and Benefits
The job listing does not state a salary or specific employee benefits for this Waiter position. Therefore, no compensation or benefits have been added beyond the information provided in the listing.
Who Should Apply?
This Waiter job in Dubai is suited to college graduates with at least one year of professional experience in waiter or equivalent food and beverage service roles.
Candidates should have strong English communication skills, knowledge of food and beverage service, experience with POS systems, and a professional approach to guest service. The position also suits applicants who can maintain high hygiene and grooming standards while working cooperatively with colleagues and responding to changing operational needs.
Frequently Asked Questions
What is the job title?
The position is for a Waiter with Accor at Swissotel Al Murooj in Dubai.
Is the Waiter position full-time?
Yes. The job is listed as a full-time position.
How much experience is required?
Applicants need at least one year of professional experience as a waiter or in an equivalent food and beverage service position.
What educational qualification is required?
The listing requires candidates to be college graduates.
Is English required for the position?
Yes. Candidates should have a strong command of English, both written and verbal.
Does the job require POS experience?
Yes. Applicants should be proficient in computer systems and point-of-sale software applications.
What type of work will the Waiter perform?
The role includes preparing the food and beverage outlet for service, welcoming guests, taking orders, making recommendations, handling payments, maintaining service standards, and responding to guest needs.
Where is Swissotel Al Murooj located?
Swissotel Al Murooj is in downtown Dubai, directly opposite The Dubai Mall and the Burj Khalifa. The listing also states that it is about a 10-minute walk from a Dubai Metro station and within a short drive of DIFC, the World Trade Centre, and Dubai International Airport.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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