Posted by For commercial professionals who know how to combine sales leadership, customer retention and SaaS growth, the Sales & Customer Success Manager position at Info Technology Supply Ltd (iTS) in Barcelona offers an opportunity to take ownership of a growing commercial function.
This is not a traditional management role where the focus is limited to supervising a sales team. iTS is looking for a hands-on player-manager who can lead a small commercial team while remaining directly involved in strategic sales opportunities, customer relationships, renewals and business expansion.
Based in Barcelona, the successful candidate will oversee a team spanning business development, technical consulting and customer success, with responsibility for the complete customer lifecycle — from acquiring new clients to implementation, retention, renewals and account growth.
The position offers a salary of €35,000 to €50,000 per year, plus a performance-based variable component linked to measurable commercial results.
Job Overview
- Job Title: Sales & Customer Success Manager
- Company: Info Technology Supply Ltd (iTS)
- Location: Barcelona, Spain
- Address: Avenida Alfons XIII 319, 08918 Barcelona
- Job Type: Full-time
- Salary: €35,000–€50,000 per year
- Work Arrangement: In person
- Industry: SaaS / Technology
- Experience: 2–4 years in B2B SaaS commercial roles, including at least 2 years managing a team
About the Sales & Customer Success Manager Role
The Sales & Customer Success Manager will be responsible for driving commercial performance across the customer lifecycle.
The role combines sales management, business development, customer success, revenue forecasting and account expansion. Rather than simply delegating responsibilities, the successful candidate will be expected to coach team members, participate in important customer conversations and personally contribute to closing strategic deals.
The manager will work closely with Marketing Product Managers, helping translate product strategy into commercial results while providing customer and market feedback that can influence future product priorities.
Key Responsibilities
Commercial Ownership
The manager will take responsibility for the company’s commercial journey from qualified leads through customer renewal and expansion.
Key responsibilities include:
- Managing the complete customer lifecycle.
- Establishing effective handoff processes between Business Development, Technical Consulting and Customer Success.
- Maintaining clear visibility of the sales pipeline.
- Producing reliable revenue forecasts.
- Identifying upselling and cross-selling opportunities.
- Driving customer retention and expansion.
Team Leadership
The successful candidate will directly manage three commercial functions:
- Business Development Executive – responsible for new customer acquisition, pipeline generation and closing.
- Technical Consultant – responsible for pre-sales support and customer implementation.
- Customer Success Team – responsible for onboarding, retention and account growth.
Responsibilities will include:
- Managing and developing the commercial team.
- Setting individual KPIs aligned with company objectives.
- Conducting regular performance reviews.
- Building a culture of accountability and collaboration.
- Supporting team growth as the company’s SaaS operations expand.
New Business Development
The role remains highly involved in new business acquisition.
The Sales & Customer Success Manager will:
- Coach the Business Development Executive on complex and high-value opportunities.
- Personally participate in strategic prospect discussions.
- Lead senior-level conversations with important potential customers.
- Maintain strong CRM discipline across the commercial team.
- Ensure a consistent sales methodology is followed.
Customer Retention and Growth
Customer success is another major component of the position.
The manager will provide strategic direction to the Customer Success function while stepping in when complex, high-value or at-risk accounts require additional attention.
Responsibilities include:
- Overseeing overall renewal performance.
- Managing Net Revenue Retention (NRR).
- Monitoring customer health.
- Managing at-risk account escalations.
- Identifying churn signals and opportunities for expansion.
- Communicating customer feedback and feature requirements to Product Managers.
- Supporting renewal and re-engagement initiatives.
Working With Product and Marketing Teams
The role also requires close collaboration with Marketing Product Managers.
The successful candidate will help:
- Define the Ideal Customer Profile (ICP).
- Identify priority industry verticals.
- Develop sales enablement materials.
- Provide commercial intelligence from customers and prospects.
- Inform product roadmap priorities through market feedback.
- Align sales messaging and product positioning.
This makes the position particularly relevant for professionals who enjoy working across sales, product, marketing and customer success rather than operating within a single department.
Required Experience and Skills
Candidates should have:
- 2–4 years of experience in B2B SaaS commercial roles.
- At least 2 years of team management experience.
- Demonstrated success in both new business acquisition and customer retention.
- Experience delivering measurable commercial results.
- Strong CRM knowledge and experience driving CRM adoption across a team.
- Understanding of key SaaS metrics, including:
- ARR
- NRR
- CAC
- LTV
- Churn rate
- Customer health scoring
- Experience using pipeline data for accurate forecasting.
- Strong communication and presentation skills.
- Confidence dealing with senior customers and company leadership.
Experience in education, legal or corporate document management sectors is considered an advantage.
The Ideal Candidate
iTS is looking for someone who is commercially driven but also comfortable getting involved in the details.
The ideal candidate should be:
- Hands-on and self-sufficient.
- Data-driven.
- Comfortable making decisions based on CRM and pipeline evidence.
- Capable of building processes where they do not already exist.
- Comfortable working in a transformation environment.
- Strong at developing people and teams.
- Focused on measurable business results.
A degree in Business, Technology or a related field is preferred but is not essential.
Salary and Benefits
The position offers:
- €35,000–€50,000 annual salary
- Performance-based compensation with a variable component tied to measurable results.
- Opportunity to shape the commercial function of a growing SaaS portfolio.
- Direct influence over revenue and customer growth.
- An established customer base and proven products.
- Support from an experienced leadership team.
About Info Technology Supply Ltd
Info Technology Supply Ltd (iTS) is an independently operated company established in 1988, with headquarters in Harrow, London.
The company operates across Europe and North America and serves customers across five continents.
iTS provides technology solutions and operates an established SaaS portfolio, with a focus on customer relationships, innovation and long-term commercial growth.
The company is ISO 9001:2015 and ISO/IEC 27001:2013 accredited, reflecting its focus on quality management and information security.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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