Posted by NSW Trains is recruiting a Passenger Attendant for Dubbo Station in New South Wales, Australia. This is a permanent, full-time position with a listed salary of $1,324.90 per month.
The role focuses on passenger service, safety, and onboard support. The successful candidate will assist passengers, check tickets, handle luggage, support buffet service, and help maintain train cleanliness while working within a rotating roster.
Job Overview
- Job Title: Passenger Attendant
- Employer: NSW Trains
- Location: Dubbo, New South Wales, Australia
- Employment Type: Permanent, full-time
- Salary: $1,324.90 per month
- Work Location: Dubbo Depot
- Travel: Regional NSW travel required
- Roster: 14-day rotating roster
- Weekend Work: Required as rostered
- Public Holidays: Required as rostered
- Overnight Stays: Required for some travel routes and rosters
- Job Reference: 107009
- Application Deadline: 11:59 PM, Sunday, 18 October 2026
About NSW Trains
NSW Trains is part of the Transport for NSW network. The organisation provides train and coach services connecting passengers across New South Wales and beyond.
The listing describes the broader transport system as supporting regional communities and economies by connecting people, communities, and industry.
Passenger Attendant Job Description
The Passenger Attendant will work closely with onboard team members to help provide passengers with safe and enjoyable journeys.
The role involves direct interaction with passengers and requires strong communication, problem-solving, empathy, and conflict-resolution abilities.
Passenger Attendants will also perform practical onboard duties, including checking tickets, assisting with luggage, supporting buffet service, and maintaining train cleanliness.
Key Responsibilities
- Assist passengers during their journeys.
- Respond to passenger requests.
- Check passenger tickets.
- Assist passengers with luggage.
- Support buffet service.
- Help maintain train cleanliness.
- Work closely with other onboard team members.
- Communicate with passengers and other stakeholders.
- Follow safety procedures.
- Identify and manage operational risks.
- Work effectively within a rotating roster.
- Travel across regional NSW when required.
Qualifications and Requirements
The listing highlights the following qualities and abilities:
- Experience working in a frontline customer environment.
- Ability to communicate with a diverse range of people.
- Ability to adjust communication style according to passenger needs.
- Ability to provide clear and accurate instructions.
- Strong teamwork and collaboration skills.
- Ability to communicate openly with team members, stakeholders, and leaders.
- Resilience when handling challenging situations.
- Ability to work with minimal guidance when required.
- Initiative and adaptability.
- Ability to work in a fast-paced operational environment.
- Strong commitment to safety and procedures.
- Ability to identify and manage risks.
Salary and Working Conditions
The advertised salary is $1,324.90 per month.
This is a permanent full-time position based at the Dubbo Depot. Employees will travel across regional NSW, with overnight stays required for some routes and rosters.
The role follows a 14-day rotating roster that can include weekends and public holidays. Additional hours may also be required.
Talent Pool
NSW Trains states that a talent pool will be created for current and future temporary and permanent positions, including full-time and part-time opportunities at Dubbo Station over the following 18 months.
Candidates who are considered suitable at interview may be contacted if a vacancy becomes available in their preferred location and may then be asked to complete pre-employment checks.
Who Should Apply?
This opportunity may suit people with frontline customer service experience who are comfortable working with diverse passengers and handling challenging situations.
Candidates should also be prepared for rotating shifts, weekends, public holidays, regional travel, and overnight stays on some routes.
Frequently Asked Questions
What is the salary for the Passenger Attendant position?
The advertised salary is $1,324.90 per month.
Where is the position based?
The role is based at the Dubbo Depot in Dubbo, New South Wales, Australia.
Is the position permanent?
Yes. It is advertised as a permanent full-time position.
Will the job involve travel?
Yes. Employees will travel across regional NSW, and overnight stays are required for some routes and rosters.
Does the position involve weekend work?
Yes. The 14-day rotating roster can include weekends and public holidays.
What experience is preferred?
Experience in a frontline customer environment is highlighted in the listing.
What are some of the main duties?
The role includes handling passenger requests, checking tickets, assisting with luggage, supporting buffet service, and maintaining train cleanliness.
When do applications close?
Applications close at 11:59 PM on Sunday, 18 October 2026.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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