Posted by Otolaryngology – Head & Neck Surgery Clinic is seeking an organized and patient-focused Medical Office Assistant to support its specialist clinical practice in Edmonton, Alberta, Canada. The role involves patient reception, appointment scheduling, referral management, electronic health records, and coordination with clinical and surgical staff.
The advertised pay ranges from CAD $28 to $45 per hour. Candidates should have medical office training or an equivalent combination of education and experience, at least two years of relevant experience, and familiarity with Connect Care, Epic, or a similar electronic health record system.
Job Overview
- Job Title: Medical Office Assistant
- Employer: Otolaryngology – Head & Neck Surgery Clinic
- Location: Edmonton, Alberta, Canada
- Job Type: Full-time
- Salary: CAD $28 to $45 per hour
- Expected Hours: 35 to 45 hours per week
- Schedule: Monday to Friday, daytime hours, no weekends
- Education: Accredited Medical Office Assistant diploma or certificate, or equivalent education and experience
- Experience: At least 2 years in a medical clinic or specialist practice
- Benefits: Paid time off and on-site parking
About the Employer
The employer is a specialized Otolaryngology – Head & Neck Surgery clinical practice. The Medical Office Assistant will help maintain smooth clinic operations by supporting patient administration, coordinating appointments, managing clinical information, and communicating with patients and healthcare professionals.
Job Description
The Medical Office Assistant will serve as a key administrative contact for patients and the clinic team. Duties include checking patients in, verifying demographic details, coordinating appointments and surgical bookings, processing referrals, and maintaining electronic records.
The role also involves preparing charts, assisting with patient flow, handling telephone and email inquiries, and directing requests to the appropriate clinical team members.
Key Responsibilities
- Welcome patients and complete appointment check-in procedures.
- Verify patient demographic information and maintain a professional reception area.
- Coordinate appointments, consultations, surgical bookings, and follow-up visits.
- Monitor and manage clinical waitlists.
- Process referrals, incoming records, requisitions, and test results.
- Maintain accurate patient charts using Connect Care or the relevant electronic health record system.
- Prepare chart notes ahead of clinic days.
- Assist with patient rooming and escort patients to examination rooms.
- Keep clinic rooms stocked and ready for use.
- Handle telephone inquiries, emails, and faxes.
- Direct patient requests and physician inquiries to the appropriate team members.
Qualifications and Requirements
Applicants should have:
- Graduation from an accredited Medical Office Assistant diploma or certificate programme, or an equivalent combination of education and experience.
- At least two years of experience in a busy medical clinic or specialist practice.
- Proficiency with Connect Care, Epic, or a similar electronic health record system.
- Familiarity with medical terminology.
- Knowledge of Alberta Health Services and Connect Care workflows.
- Excellent organizational and multitasking skills.
- Strong attention to detail and communication skills.
- A compassionate, patient-focused approach.
Experience in surgery, otolaryngology, or hospital outpatient clinics is a strong advantage.
Salary and Benefits
The advertised hourly pay is CAD $28 to $45, depending on experience and qualifications. The role offers predictable daytime hours from Monday to Friday, with no evening or weekend shifts specified.
Listed benefits include paid time off and on-site parking. The employer describes the work environment as supportive, collaborative, and professional.
Visa Sponsorship and Relocation
The supplied listing does not confirm visa sponsorship or relocation assistance. Applicants who need Canadian work authorization should contact the clinic to confirm eligibility before applying.
Who Should Apply
This position may suit experienced medical administrative professionals who can manage appointments, patient records, referrals, and communications in a specialist healthcare environment. Candidates with Connect Care or Epic experience and a strong understanding of medical terminology may have an advantage.
Frequently Asked Questions
1. What is the salary for the Medical Office Assistant job?
The advertised salary is CAD $28 to $45 per hour.
2. Where is the position located?
The clinic is located in Edmonton, Alberta, Canada.
3. What is the work schedule?
The listing specifies full-time daytime work from Monday to Friday, with no weekends. Expected hours are 35 to 45 per week.
4. How much experience is required?
The qualifications request at least two years of experience in a medical clinic or specialist practice.
5. Is Connect Care experience required?
Proficiency with Connect Care, Epic, or a similar electronic health record system is required. The application also asks specifically about Connect Care experience.
6. What education is needed?
An accredited Medical Office Assistant diploma or certificate is required, or an equivalent combination of education and experience.
7. What benefits are provided?
The listing includes paid time off and on-site parking.
8. Does the clinic offer visa sponsorship?
Visa sponsorship is not confirmed in the supplied listing. Candidates who require sponsorship should ask the clinic directly.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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