Posted by Sunday Natural, a Berlin-based natural health and wellness brand, is hiring an IT Support Specialist for its office in Berlin. This IT Support Specialist Berlin vacancy is a full-time role in the IT Engineering & Operations department, within the Operations & Support team. The successful candidate will provide local and remote technical support to employees across several countries.
The position suits professionals with 2 to 5 years of experience in IT support, workplace IT, or IT operations, especially those with a strong background in macOS environments. The company also offers a hybrid working model, generous paid leave, and a range of employee perks. This article covers the responsibilities, requirements, benefits, and other details for anyone considering IT support jobs in Berlin.
Job Overview
- Job Title: IT Support Specialist (all genders)
- Company: Sunday Natural
- Location: Berlin, Germany
- Employment Type: Full-time
- Job Category: IT Support and Workplace IT
- Experience: 2 to 5 years in IT Support, Workplace IT, or IT Operations
- Languages: Fluent English required; German is an advantage
- Work Model: Hybrid, with one home office day per week (up to two days depending on the work area)
About the Employer
Sunday Natural was founded in 2013, growing out of a long-standing interest in health, healing, and personal growth. The founders were motivated by the lack of high-quality natural products on the market and set out to make products they would want to buy themselves: as natural and pure as possible, free from additives, and of high quality.
Through a strategic partnership with CVC, the company has grown into one of Germany’s well-known quality manufacturers, with its own research and development department in Berlin. It works with research institutes, scientists, therapists, farmers, and professional associations to keep improving its products.
Environmental responsibility is part of the company’s approach. Most of its range is vegan, and many products are packaged in glass, which is almost entirely recyclable. The Berlin team includes more than 400 employees from over 45 nationalities, and the company says it is growing at a sustainable pace. It states that it values equal opportunity and inclusion, and it encourages women and candidates from under-represented backgrounds to apply even if they do not meet every listed requirement.
Job Description
As an IT Support Specialist, you will be the first point of contact for technical questions and problems across the company’s workplace environment. You will support employees at the Berlin office and remotely across multiple countries, using the ticketing system, remote sessions, and in-person assistance.
The role focuses on keeping the employee experience smooth while maintaining reliability, compliance, and operational standards. You will work closely with the Solutions Engineering team on new tools, standards, and improvements, and you will pass complex issues to engineering colleagues when needed.
Key Responsibilities
- Provide local and remote IT support through the ticketing system, remote sessions, and on-site visits
- Troubleshoot and resolve incidents involving macOS devices, workplace applications, identity access, and collaboration tools
- Support onboarding, offboarding, and other stages of the employee lifecycle
- Maintain and improve IT documentation and operating procedures
- Make sure devices and users comply with company policies and standards
- Support endpoint management work through MDM platforms
- Work with the Solutions Engineering team to introduce new tools, standards, and improvements
- Take part in operational projects and continuous service improvement initiatives
- Escalate and coordinate complex issues with engineering teams when required
- Help keep inventory records accurate and manage the asset lifecycle
Qualifications and Requirements
Candidates should be able to show the following:
- 2 to 5 years of experience in IT Support, Workplace IT, or IT Operations
- Strong experience supporting macOS environments, including Mac troubleshooting
- A good understanding of identity management and endpoint management concepts
- Experience with MDM solutions such as Addigy, Jamf, Intune, or similar
- Experience with tools such as Slack, Google Workspace, password managers, Britella, Snipe-IT, or other asset management tools
- Experience with ticketing systems and IT service processes
- A customer-focused mindset and a structured approach to troubleshooting
- Strong communication and collaboration skills
- Fluent English
Preferred or advantageous:
- Knowledge of ITIL
- Basic scripting skills
- German language skills
Salary and Benefits
The listing does not state a salary for this position. It does describe the following benefits and perks:
- A discount on all Sunday Natural products, from essential oils to vitamins and nutrients
- 28 days of paid time off per year, plus up to 5 additional days off between Christmas and New Year
- An Urban Sports Club membership
- A choice between Swapfiets bike rental and a subsidy toward the Deutschlandticket
- A hybrid working model with one home office day per week (up to two depending on the work area) and up to two weeks per year working from abroad
- Discounts of more than 50 percent with brands such as Flaconi, Bosch, Apple, and Expedia
- Real ownership and room for new initiatives, with the chance to contribute your expertise and ideas
- Office spaces with access to organic teas and superfoods from around the world
- Regular team events, including tea and office parties, Christmas and summer feasts, and events such as Women’s Day
Who Should Apply?
This role is a good fit for an experienced IT support professional who works confidently in Apple-centred environments and enjoys helping colleagues solve technical problems. It suits people who have managed devices through an MDM platform, worked with ticketing systems, and are comfortable supporting users both in person and remotely.
It may also appeal to those who want to move from pure support work toward operational projects and process improvement, since the role includes documentation, service improvement, and collaboration with engineering teams. Fluent English is required, and German will be a helpful extra for anyone working in Berlin.
Frequently Asked Questions
Where is this IT Support Specialist job located?
The position is based in Berlin, Germany, within Sunday Natural’s IT Engineering & Operations department.
Is this a full-time position?
Yes. The listing describes it as a full-time role.
How much experience is required?
The company is looking for 2 to 5 years of experience in IT support, workplace IT, or IT operations.
Do I need to speak German?
No. Fluent English is required, and German is described as a plus.
Is remote work possible?
The company uses a hybrid model with one home office day per week, or up to two depending on the work area. Employees can also work from abroad for up to two weeks per year.
What technical skills are needed for this role?
Strong macOS support and troubleshooting experience is central. The company also wants a good understanding of identity and endpoint management, experience with MDM tools such as Addigy, Jamf, or Intune, and familiarity with tools like Slack, Google Workspace, and Snipe-IT.
How much paid leave does the company offer?
Employees receive 28 days of paid time off per year, plus up to 5 extra days between Christmas and New Year.
What commuting or lifestyle perks are included?
The listing mentions an Urban Sports Club membership and a choice between Swapfiets bike rental and a subsidy for the Deutschlandticket.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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