Dispatcher Job in California, USA at MV Transportation

MV Transportation is hiring a dispatcher at its San Leandro, California location. The full-time position pays from $29.81 per hour and focuses on coordinating daily route operations, communicating with drivers and clients, monitoring service performance and helping maintain safe, efficient and timely transportation services.

The role requires a high level of organisation, customer service and communication. Previous dispatcher and customer service experience is preferred, along with experience using Trapeze software.

Job Overview

• Job Title: Dispatcher
• Employer: MV Transportation
• Location: San Leandro, California, USA
• Address: 1944 Williams Street, San Leandro, CA 94577
• Employment Type: Full-time
• Starting Pay: From $29.81 per hour
• Previous Dispatcher Experience: Preferred
• Customer Service Experience: Preferred
• Education: High school diploma or equivalent
• Software: Trapeze experience required
• Work Environment: Fast-paced transportation operations

About MV Transportation

MV Transportation provides transportation services and operates route-based transportation operations. The Dispatcher position supports daily service delivery by coordinating with drivers, clients and dispatch management.

The role is responsible for helping maintain service quality, route timeliness and operational performance.

Dispatcher Job Description

The Dispatcher works under the direction of Dispatch Supervisors and helps manage day-to-day route operations according to client and company procedures.

The position involves monitoring communications, tracking driver sign-in and sign-out times, monitoring routes and identifying service issues. Dispatchers may also assign trips to drivers and participate in operational performance reviews.

Key Responsibilities

• Receive client calls and communicate service issues to drivers and dispatch management.
• Monitor radio communications and telephone activity.
• Monitor on-road service provision and quality.
• Support positive employee morale and customer service.
• Track and complete daily driver sign-in and sign-out.
• Assign trips to drivers when required.
• Help distribute trips appropriately among assigned routes.
• Monitor daily transportation system performance.
• Participate in operational performance analysis and reviews.
• Track routes that close late or start late.
• Communicate route delays and other issues to Dispatch Supervisors or Managers.
• Complete other duties assigned by management.

Qualifications and Requirements

The position lists the following requirements and preferred qualifications:

• High school diploma or equivalent.
• Experience with Trapeze software.
• One year of previous Dispatcher experience preferred.
• Two years of customer service experience preferred.
• Ability to manage multiple tasks simultaneously.
• Ability to remain composed under pressure in a fast-paced environment.
• Strong commitment to customer service.
• Professional telephone manner.
• Knowledge of the service area is an advantage.

Salary and Benefits

The starting pay rate for the Dispatcher position is $29.81 per hour.

The supplied vacancy does not provide a detailed benefits package. Applicants may also be subject to a pre-employment drug test and background check after receiving a conditional offer, where permitted by applicable law.

Who Should Apply?

This Dispatcher position is suited to candidates with transportation dispatching or customer service experience who can remain organised while managing several operational demands at once.

Applicants familiar with Trapeze software and the San Leandro service area may have relevant experience for the position.

FAQs

How much does the Dispatcher position pay?

The starting rate is $29.81 per hour.

Is the Dispatcher job full-time?

Yes. It is a full-time position.

Where is the position located?

The role is based at 1944 Williams Street, San Leandro, California 94577.

Is previous dispatcher experience required?

One year of previous Dispatcher experience is preferred.

Is customer service experience required?

Two years of customer service experience is preferred.

What education is required?

A high school diploma or equivalent is listed as a requirement.

Is Trapeze software experience required?

Yes. Experience with Trapeze software is listed among the requirements.

Can applicants be subject to a background check?

The listing states that applicants may be subject to a pre-employment drug test and background check after a conditional offer, where legally permitted.