Posted by Looking for a remote customer service job with a globally recognized company? Shopbop, an Amazon subsidiary, is currently hiring Customer Support Specialists to join its remote customer service team. This full-time work-from-home opportunity offers $19 per hour and is ideal for experienced customer service professionals who enjoy helping customers and working in a fast-paced environment.
In this article, you’ll learn about the salary, job responsibilities, qualifications, benefits, work schedule, and how to apply for this exciting remote customer support position.
Job Summary
- Job Title: Customer Support Specialist
- Company: Shopbop (Amazon Subsidiary)
- Location: Remote
- Employment Type: Full-time
- Salary: $19 per hour
- Work Schedule: Flexible shifts, including nights, weekends, holidays, and overtime as required
About Shopbop
Shopbop is one of the world’s leading online fashion retailers and a fully integrated subsidiary of Amazon. The company offers premium clothing, shoes, handbags, and accessories from more than 500 international brands, serving customers across 165 countries.
As a Customer Support Specialist, you’ll become the voice of Shopbop by delivering exceptional customer experiences through phone, email, live chat, and other digital communication channels.
Salary
Successful candidates will receive:
- $19 per hour
- Full-time employment
- Opportunities for overtime during peak seasons
Key Responsibilities
As a Customer Support Specialist, your responsibilities will include:
- Serve as a Brand Ambassador for Shopbop by delivering world-class customer service.
- Handle customer inquiries through phone, email, live chat, and social media.
- Resolve customer complaints quickly and professionally.
- Provide product and service information to customers.
- Maintain accurate customer records and case documentation.
- Work with shipping partners to resolve domestic and international delivery issues.
- Utilize multiple software applications to manage customer interactions.
- Meet departmental performance and customer satisfaction goals.
Requirements
Applicants should possess the following qualifications:
- High school diploma.
- At least 2 years of experience in luxury retail or luxury customer service.
- Previous experience handling customer support via phone and email.
- Excellent verbal and written communication skills.
- Strong conflict resolution and problem-solving abilities.
- Comfortable working in a high-volume customer service environment.
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Strong computer skills and the ability to multitask.
Technical Requirements
Candidates must have:
- A quiet home workspace free from distractions.
- Wired high-speed internet connection (Wi-Fi and satellite internet are not accepted).
- Desktop or laptop computer capable of supporting work requirements.
- Ability to wear a headset throughout the shift.
- Willingness to use a webcam when requested by management.
Preferred Qualifications
Although not mandatory, the following skills are advantageous:
- Experience using Microsoft Office applications.
- Knowledge of Windows operating systems.
- Basic mathematics skills.
- Strong analytical and organizational abilities.
Benefits
Employees may enjoy:
- Competitive hourly pay
- Fully remote work opportunity
- Career development within Amazon
- Opportunity to work with a globally recognized fashion retailer
- Inclusive and diverse workplace
- Ongoing training and professional support
Work Schedule
The customer support center operates:
- 7:00 AM – 9:00 PM CST
- Seven days per week
Employees must be available to work rotating schedules that may include:
- Night shifts
- Weekends
- Holidays
- Peak-season overtime
Why Consider This Role?
This opportunity is suitable for professionals who:
- Want to work remotely full-time.
- Have experience in customer service or luxury retail.
- Enjoy helping customers solve problems.
- Are comfortable working in a fast-paced call center environment.
- Want to build a long-term career with an Amazon-owned company.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application. Apply on the company’s website or Apply Here
Frequently Asked Questions (FAQs)
Is this a remote job?
Yes. This is a fully remote position, although location restrictions may apply depending on where you live.
What is the salary?
The position pays $19 per hour.
Is previous experience required?
Yes. Applicants should have at least 2 years of experience in a luxury customer service environment such as luxury retail or a contact center.
Do I need customer service experience?
Yes. Direct experience handling customer inquiries through phone and email is required.
What equipment do I need?
You must have:
- A quiet workspace
- Wired high-speed internet
- A computer with Ethernet connectivity
- A headset
Is Wi-Fi allowed?
No. Shopbop requires employees to use a wired Ethernet internet connection rather than Wi-Fi or satellite internet.
What shifts are available?
Employees work flexible schedules, including days, nights, weekends, holidays, and overtime when required.
Is this a full-time role?
Yes. This is a full-time, direct-hire position.
Is the role customer-facing?
Yes. You’ll communicate directly with customers through phone, email, live chat, and social media.
Can international applicants apply?
The job description notes that candidate location restrictions may apply. Applicants should review the official application page for eligibility.
Does Amazon provide workplace accommodations?
Yes. Amazon provides reasonable workplace accommodations during both the hiring process and employment for eligible candidates.
Is this a good opportunity?
If you already have customer service experience—particularly in luxury retail or premium brands—and want a stable remote position with an Amazon-owned company, this role offers competitive pay, career growth opportunities, and the chance to work with customers around the world.