Posted by Corpay is hiring a Customer Support Agent for a full-time position in Copenhagen, Denmark, within its Corpay One division and International Vehicle Payments business. The role offers a gross annual salary of 280,000 to 360,000 DKK, along with paid vacation, pension, health insurance and other employee benefits.
The Customer Support Agent will assist customers through chat, email and phone, troubleshoot issues, provide product guidance and work with internal teams to resolve customer cases. The position requires at least one year of customer service or support experience, strong Danish and English communication skills, and good IT and computer skills.
This article covers the Customer Support Agent job responsibilities, requirements, salary, benefits and other details provided by Corpay.
Job Overview
- Job Title: Customer Support Agent
- Company: Corpay
- Division: Corpay One
- Business Area: International Vehicle Payments
- Location: Copenhagen, Denmark
- Employment Type: Full-time
- Salary: 280,000–360,000 DKK gross per year
- Experience: Minimum 1 year in customer service or support
- Languages: Danish and English
- Job Category: Customer Support and Technical Support
About Corpay
Corpay is a global technology organization focused on commercial payment solutions. Its services help businesses manage payments relating to fuel, general payables, tolls and lodging expenses.
According to the listing, Corpay’s payment solutions are used by millions of people across more than 80 countries.
The company states that it promotes an inclusive and respectful workplace where employees can contribute different perspectives and experiences.
Customer Support Agent Job Description
The Customer Support Agent will join Corpay One’s International Vehicle Payments team in Copenhagen. The position involves providing first-class support to both internal and external customers while contributing to a high-performance customer service environment.
The successful candidate will work closely with the Customer Service and Customer Account Executive teams and report to the Head of Customer Support. The role also involves regular collaboration with other internal departments.
Customer Support Agents will handle customer questions, investigate technical issues, provide product assistance and ensure cases are properly documented and followed through to resolution.
Key Responsibilities
The Customer Support Agent will be responsible for:
- Responding to customer questions through chat, email and telephone.
- Providing professional, friendly and timely customer support.
- Investigating and troubleshooting customer issues.
- Giving customers accurate solutions and escalating problems when necessary.
- Guiding customers through the product and helping them use its features effectively.
- Recording customer cases and monitoring them through to resolution.
- Working with Product and Engineering teams to report bugs.
- Sharing customer feedback with relevant internal teams.
- Maintaining strong knowledge of the company’s products.
- Creating and updating FAQs, help articles and internal support documentation.
- Identifying recurring customer issues.
- Suggesting improvements to support processes or products.
Qualifications and Requirements
Corpay is seeking a customer support professional who can communicate effectively with customers and work reliably in a technology-focused environment.
The main requirements include:
- At least one year of experience in customer service or customer support.
- Experience within a SaaS company is preferred.
- Excellent written and verbal communication skills in both Danish and English.
- A strong customer-focused approach.
- Demonstrated commitment to customer satisfaction.
- High attention to detail.
- Consistent focus on quality.
- Ability to work independently and reliably.
- Strong IT and computer skills.
Experience with technical support and troubleshooting is beneficial. Familiarity with ticketing systems and support workflows is also desirable, particularly experience with Jira and Intercom.
Salary and Benefits
The Customer Support Agent position offers a gross annual salary between 280,000 and 360,000 DKK. Corpay states that the final salary offer will be based on factors including relevant skills, professional experience and qualifications.
The company also states that additional compensation elements, including benefits and variable pay where applicable, will be discussed during the recruitment process.
Benefits and perks listed for the position include:
- Six weeks of paid vacation annually.
- A 5% company-paid pension after successfully completing probation.
- Health insurance after successfully completing probation.
- Coffee, tea, sodas and other hot and cold beverages.
- Snacks.
- A healthy lunch program.
- An optional massage program after completing probation.
- Assigned workspace at the Copenhagen office.
- Company-provided equipment.
- Formal, hands-on training.
Who Should Apply?
The Customer Support Agent position may suit someone with at least one year of experience in customer service or support who enjoys solving customer problems and working with technology.
Candidates should be comfortable communicating in both Danish and English and should have strong computer and IT skills. Experience with SaaS products, technical troubleshooting, ticketing platforms or support workflows can also be valuable for the role.
A strong attention to detail, reliability, customer-focused mindset and commitment to providing quality support are important qualities for this position.
Frequently Asked Questions
Where is the Customer Support Agent job located?
The position is based in Copenhagen, Denmark, within Corpay’s Corpay One division.
Is the Customer Support Agent position full-time?
Yes. The position is offered on a full-time basis.
How much does the Customer Support Agent position pay?
The advertised salary range is 280,000 to 360,000 DKK gross per year. The final offer depends on relevant skills, experience and qualifications.
How much experience is required?
Applicants should have at least one year of experience in customer service or customer support. Experience in a SaaS company is preferred.
Are Danish and English required?
Yes. Strong written and verbal communication skills in both Danish and English are essential requirements for the position.
What systems or technical skills are useful for this job?
Strong IT and computer skills are required. Experience with technical support and troubleshooting is beneficial, while familiarity with ticketing systems such as Jira and Intercom is preferred.
What benefits are offered?
The listed benefits include six weeks of paid vacation, a 5% company-paid pension after probation, health insurance after probation, a healthy lunch program, beverages, snacks and an optional massage program after probation.
Does Corpay provide training for the role?
Yes. Corpay states that successful employees will receive formal, hands-on training and company-issued equipment.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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