Posted by Everseen is hiring for a Customer Success Manager I position in Dallas, Texas. The role is a full-time, hybrid opportunity focused on helping customers and their end-users successfully adopt and gain value from Everseen’s Vision AI solutions.
The position combines customer engagement, training, data analysis, product adoption, and collaboration with Customer Success, Product, Engineering, Operations, and Sales teams. Candidates should have 1–3 years of relevant experience and strong presentation, communication, analytical, and problem-solving skills.
Job Overview
- Job Title: Customer Success Manager I
- Company: Everseen
- Location: Dallas, Texas, USA
- Employment Type: Full-time
- Work Arrangement: Hybrid
- Experience: 1–3 years
- Experience Areas: Customer Success, Retail Management, or Training and Enablement
- Travel: Up to 50% to customer sites
- Preferred Background: SaaS, Vision AI, or retail technology
About Everseen
Everseen is a vision AI company focused on helping global retailers reduce shrink, improve operational efficiency, and enhance the customer experience.
The company supports 11 of the top 20 global retailers, and its flagship Evercheck product is deployed across 10,000 retail stores and 150,000 checkouts globally. Everseen processes more than 15 million transactions and over six petabytes of video data each day.
Founded in 2007 and headquartered in Cork, Ireland, Everseen has more than 700 employees globally, with a U.S. headquarters in Miami and additional hubs in Romania, Serbia, India, Australia, and Spain.
The company works with major retailers and technology providers, including Kroger, Meijer, Woolworths, Google, NVIDIA, NCR, and Dell.
Job Description
The Customer Success Manager I is a customer-facing role focused on helping client end-users confidently use Everseen’s Vision AI solutions and achieve value from them.
The position combines direct customer interaction with data analysis. The successful candidate will support onboarding, deliver training, conduct adoption outreach, identify usage challenges, and use engagement data to help customers improve how they use the solutions.
The role also involves working with Customer Success Managers during client meetings and Quarterly Business Reviews, while communicating customer feedback to internal Product and Engineering teams.
Key Responsibilities
Customer Enablement and Training
- Lead interactive training sessions, workshops, and live webinars for client end-users.
- Help customers become familiar with the solutions during onboarding and ongoing use.
- Conduct adoption check-ins with key client user groups.
- Gather feedback from users and help address barriers to product usage.
- Answer functional product questions and provide guidance on best practices and workflow optimization.
User Adoption Campaigns
- Identify groups of users with low engagement through usage data.
- Develop and conduct outreach campaigns to re-engage users.
- Use emails and virtual drop-ins to communicate directly with client teams.
- Create and distribute educational materials, video walkthroughs, and quick how-to guides.
- Work with client champions to establish internal peer-enablement programs.
Customer Success Collaboration
- Work alongside Customer Success Managers to present adoption insights and usage trends.
- Support customer meetings and Quarterly Business Reviews.
- Represent customer feedback internally.
- Translate end-user feedback into structured feature requests for Product and Engineering teams.
Data and Reporting
- Monitor user engagement key performance indicators.
- Build clear and easy-to-understand usage dashboards.
- Analyze system data and usage trends.
- Turn complex analytics into straightforward explanations of the efficiency customers are gaining from the solutions.
- Develop insights and best-practice recommendations from raw data and trend analysis.
Qualifications and Requirements
Candidates for the Customer Success Manager I position should have:
- 1–3 years of experience in Customer Success, Retail Management, or Training and Enablement.
- Strong presentation and facilitation abilities.
- Confidence explaining technical concepts in simple terms to non-technical users.
- Strong skills in organizing and interpreting usage metrics.
- High proficiency with tools such as Microsoft Excel or Power BI.
- Excellent written communication skills.
- Ability to create clear, friendly, and structured user guides.
- A proactive, empathetic, and problem-solving approach.
- Willingness to travel to customer locations, with travel potentially reaching 50%.
Experience in the following areas is preferred or advantageous:
- SaaS environments.
- Vision AI.
- Retail technology.
- Developing insights and best-practice recommendations from raw data and trend analysis.
Salary and Benefits
The job listing does not specify a salary or provide details about compensation and employee benefits for this position.
The listing does state that Everseen is committed to providing an environment where employees can develop their careers, feel a sense of belonging, and work in a safe and inclusive environment.
Who Should Apply?
This Customer Success Manager I vacancy may be suitable for professionals with 1–3 years of experience in customer success, retail management, or training and enablement who are comfortable working directly with customers.
Candidates should be able to present information clearly, explain technical concepts to non-technical audiences, analyze usage data, create user-focused educational materials, and work collaboratively across multiple teams.
The role also requires a willingness to travel to customer sites, with travel potentially reaching 50%.
Frequently Asked Questions
What is the job title?
The position is Customer Success Manager I at Everseen.
Where is the Customer Success Manager I position located?
The job is based in Dallas, Texas, and is listed as a hybrid position.
Is the Customer Success Manager I job full-time?
Yes. The position is offered on a full-time basis.
How much experience is required?
The listing asks for 1–3 years of experience in Customer Success, Retail Management, or Training and Enablement.
Is travel required for this position?
Yes. Willingness to travel is essential, and the listing states that travel to customer sites could reach up to 50%.
What technical tools should applicants know?
Applicants should have strong proficiency in organizing and interpreting usage metrics using tools such as Microsoft Excel or Power BI.
Is experience in SaaS or Vision AI required?
Experience in a SaaS, Vision AI, or retail technology environment is preferred rather than listed as a mandatory requirement.
Does the listing provide a salary?
No. The job listing does not specify a salary for the Customer Success Manager I position.
Interested candidates who meet the required qualifications and experience criteria should submit their application. Apply Here:
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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