Posted by Looking for a remote customer service job with a leading global brand? Laser Clinics Australia is hiring a Customer Service Specialist to join its Support Office team on a 12-month full-time contract. This fully remote opportunity allows you to work from home while supporting customers and clinic teams across Australia, New Zealand, and Canada.
If you have experience in customer service, retail, or sales and enjoy helping people while working in a fast-paced environment, this could be your next career move.
Job Summary
- Job Title: Customer Service Specialist
- Company: Laser Clinics Australia
- Location: Remote (Australia)
- Job Type: Full-time, 12-Month Contract
- Work Arrangement: Fully Remote
About Laser Clinics Australia
Laser Clinics is one of the world’s leading providers of aesthetic treatments, operating more than 150 clinics across Australia, New Zealand, and Canada. With thousands of employees and millions of treatments performed every year, the company is committed to helping clients feel confident while providing employees with opportunities to build rewarding careers.
Its workplace culture is built around Passion, Care, and Determination, offering employees ongoing support, career development, and recognition for their contributions.
About the Role
As a Customer Service Specialist, you will be the first point of contact for clients, delivering exceptional customer support across multiple digital communication channels. You’ll help customers manage appointments, answer treatment-related questions, provide skincare advice, resolve concerns, and ensure every interaction delivers a positive experience.
The role also involves supporting clinic teams, maintaining accurate customer records, protecting the company’s online reputation, and contributing ideas that improve the overall customer journey.
Key Responsibilities
Your daily responsibilities will include:
- Delivering professional and empathetic customer support across digital channels.
- Managing appointments and customer enquiries.
- Providing information about treatments, skincare products, and pre- and post-treatment care.
- Responding to Google Reviews and online customer feedback.
- Resolving customer concerns quickly and professionally.
- Meeting customer service response and resolution targets.
- Identifying recurring customer issues and sharing improvement ideas.
- Building customer loyalty through exceptional service.
- Maintaining accurate customer records and administrative documentation.
- Supporting process improvements and ensuring data accuracy.
Requirements
To be considered for this role, applicants should have:
- Previous experience in customer service, retail, or sales (essential).
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- A customer-focused, solution-oriented mindset.
- Confidence using Microsoft Office and digital booking systems.
- Flexibility to work retail hours, including evenings, weekends, and public holidays when required.
Preferred Qualifications
The following will be considered an advantage:
- Experience in the beauty or aesthetics industry.
- Qualifications in customer service, retail, sales, or administration (such as a Certificate III).
- Experience working with customer relationship management or booking platforms.
Employee Benefits
Laser Clinics Australia offers a wide range of employee benefits, including:
- Fully remote working arrangement
- Paid birthday leave
- Employee Assistance Program (EAP)
- Discounted aesthetic treatments
- Generous Skinstitut product allowance
- Career development and learning opportunities
- Supportive team culture
- Employee recognition and rewards
- Opportunities to contribute to a global organisation
Why You Should Apply
If you’re passionate about delivering exceptional customer experiences and want the flexibility of working remotely while being part of a global organization, this opportunity offers an excellent career path. You’ll work with an industry-leading brand, receive ongoing support and development, and play an important role in helping clients feel confident every day.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application. Apply here.
Frequently Asked Questions (FAQs)
Is this a remote job?
Yes. This is a fully remote position based in Australia.
Is this a permanent role?
No. The role is offered as a 12-month full-time contract.
Is previous customer service experience required?
Yes. Previous experience in customer service, retail, or sales is essential.
Is beauty industry experience required?
No. However, experience in the aesthetics or beauty industry is considered an advantage.
What countries will I support?
You’ll support customers and clinic teams across Australia, New Zealand, and Canada.
What benefits are offered?
Benefits include remote work, paid birthday leave, Employee Assistance Program (EAP), discounted treatments, Skinstitut product allowance, career development opportunities, and employee recognition programs.
Will I need to work weekends?
Possibly. The employer requires flexibility to work retail hours, including evenings, weekends, and public holidays when necessary.
Is salary disclosed?
No. The employer has not specified the salary for this position.
Is visa sponsorship available?
The job description does not mention visa sponsorship.
Is accommodation provided?
The job description does not mention accommodation.