Posted by Duo Group is currently recruiting for a full-time Customer Service Specialist at its Homebush, Sydney office. This opportunity is ideal for job seekers looking to begin or grow a career in customer service, as no prior experience is required and full paid training is provided.
The position offers an annual salary ranging from AUD $65,000 to $85,000, Monday to Friday working hours, career development opportunities, and the chance to join a fast-paced, customer-focused team. If you have excellent communication skills, a positive attitude, and are eager to learn, this could be an excellent opportunity to start your customer service career.
In this article, you’ll find everything you need to know about the Customer Service Specialist position at Duo Group, including salary, job responsibilities, qualifications, benefits, visa sponsorship status, accommodation details, and how to apply.
About Duo Group
Duo Group is a customer-focused company committed to delivering efficient services and outstanding client experiences. The company values teamwork, accountability, continuous improvement, and high performance while providing employees with the tools and training needed to succeed.
Employees work in a collaborative environment where customer satisfaction is a top priority, and career growth is encouraged.
Job Summary
- Company: Duo Group
- Job Title: Customer Service Specialist
- Location: Homebush, Sydney, New South Wales, Australia
- Employment Type: Full-time
- Work Schedule: Monday to Friday (On-site)
- Salary: AUD $65,000 – $85,000 per year
Salary
Successful candidates will receive:
- AUD $65,000 – $85,000 per year
Actual salary may depend on experience, skills, and company assessment.
Job Responsibilities
As a Customer Service Specialist, your duties will include:
- Managing a high volume of customer enquiries via phone and email.
- Acting as the first point of contact for clients through phone, email, and chat.
- Explaining the company’s products and services to customers.
- Assisting clients with enquiries relating to tax depreciation schedules, reports, services, and property valuation reports.
- Liaising with internal departments such as sales, bookings, and accounts to resolve customer issues efficiently.
- Handling complaints professionally with empathy and working towards prompt resolution.
- Maintaining excellent customer satisfaction.
- Contributing ideas to improve customer service processes and internal workflows.
Required Qualifications
Applicants should possess:
- Strong communication and interpersonal skills.
- Positive attitude and willingness to learn.
- Confidence communicating with different types of customers.
- Ability to work in a fast-paced environment.
- Strong work ethic and accountability.
- Proficiency in Microsoft Office applications.
- No previous customer service experience is required, as full training will be provided.
Pre-employment Requirements
Successful applicants must be able or willing to provide:
- National Police Clearance (Police Check) before commencement.
- An updated CV outlining previous experience.
Applicants may also be asked about:
- Customer service experience.
- Australian driver’s licence.
- Right to work in Australia.
- Salary expectations.
- Notice period with their current employer.
Training and Career Development
One of the biggest advantages of this role is that Duo Group provides:
- Full paid training.
- Ongoing coaching and support.
- Career development opportunities.
- A supportive team environment.
- Opportunities for internal growth.
This makes the role suitable for graduates, career changers, and individuals seeking entry-level customer service positions.
Benefits
Employees can enjoy:
- Competitive annual salary.
- Full paid training.
- Supportive workplace culture.
- Career growth opportunities.
- Monday to Friday schedule.
- Stable full-time employment.
- Professional development.
Why Consider This Opportunity?
This position is an excellent opportunity for individuals looking to start a customer service career without prior experience. With comprehensive training, competitive pay, and opportunities for advancement, employees can develop valuable communication, problem-solving, and customer relationship skills while working in a supportive environment.
The Monday-to-Friday schedule also offers a healthy work-life balance compared to many customer service roles that require weekend or shift work.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application. Apply Here.
Frequently Asked Questions (FAQs)
Is previous customer service experience required?
No. Duo Group provides full paid training, making this an excellent opportunity for entry-level applicants.
What is the salary?
The salary ranges from AUD $65,000 to $85,000 per year.
Is this a full-time position?
Yes. This is a full-time, on-site role based in Homebush, Sydney.
What are the working days?
Employees work Monday to Friday.
Is paid training provided?
Yes. Full training is provided to all successful candidates.
Does the company offer career growth?
Yes. Duo Group offers career development opportunities and a supportive work environment.
Is visa sponsorship available?
No. The job posting does not mention visa sponsorship, and applicants must indicate their right to work in Australia.
Is accommodation provided?
No. Accommodation is not included in the job offer.
Is a Police Check required?
Yes. Successful applicants must provide or be willing to obtain a National Police Clearance before starting employment.
What skills are most important?
Strong communication skills, a positive attitude, Microsoft Office proficiency, willingness to learn, and the ability to work in a fast-paced environment are the key qualities the employer is seeking.