Posted by If you’re looking for a rewarding part-time customer service job in Scotland, High Life Highland has opened applications for a Customer Service Assistant position at The Macphail Centre in Ullapool. This opportunity is ideal for individuals who enjoy working with people, delivering exceptional customer service, and supporting community facilities.
High Life Highland (HLH) is one of Scotland’s largest charities, dedicated to “Making Life Better” by delivering leisure, cultural, educational, and community services across the Highlands. The organization is known for creating a friendly, inclusive, and supportive working environment where employees are encouraged to grow professionally while making a positive impact in their local communities.
As a Customer Service Assistant, you’ll become the welcoming face of The Macphail Centre, assisting visitors, supporting events, handling bookings, and helping ensure the smooth day-to-day operation of the facility.
Job Overview
- Position: Customer Service Assistant
- Company: High Life Highland
- Location: The Macphail Centre, Ullapool, Scotland
- Employment Type: Part-Time (14 hours per week)
- Salary: £25,698 – £26,408 per year (Pro Rata)
- Work Arrangement: On-site (Not suitable for homeworking)
- Reporting To: Community Facilities Manager
- Application Deadline: 22 July 2026
Job Summary
High Life Highland is seeking a friendly, organized, and customer-focused individual to join its leisure team as a Customer Service Assistant. The successful candidate will serve as the first point of contact for visitors, providing information, managing bookings, processing ticket sales, handling financial transactions, and supporting the daily operations of The Macphail Centre.
The role also involves assisting with event preparations, maintaining health and safety standards, supporting administrative functions, updating promotional information across social media and websites, and contributing to a welcoming environment for customers and the local community.
Key Responsibilities
As a Customer Service Assistant, you will:
- Welcome visitors and provide outstanding customer service.
- Handle enquiries, registrations, bookings, and ticket sales.
- Process payments and carry out financial transactions.
- Perform clerical and administrative duties.
- Set up and dismantle equipment for events, conferences, and theatre performances.
- Conduct regular health and safety checks.
- Maintain accurate operational and financial records.
- Produce documents and spreadsheets using Microsoft Office.
- Update customer notices, social media pages, and website information.
- Carry out banking duties and manage cash handling procedures.
- Assist with library duties when required.
- Support staff training for new and relief employees.
- Maintain cleanliness and security throughout the facility.
- Promote sustainability and environmental responsibility.
- Participate in professional development and required training.
Qualifications and Skills
High Life Highland is looking for candidates who possess:
- Excellent customer service and communication skills.
- Strong organizational and administrative abilities.
- Experience using Microsoft Office applications.
- Cash handling and financial transaction experience.
- Ability to multitask in a busy environment.
- Teamwork and problem-solving skills.
- Commitment to health and safety procedures.
- A positive attitude and willingness to support community services.
Previous experience in customer service, leisure, hospitality, administration, or community facilities will be an advantage.
Salary and Benefits
Successful applicants will receive:
- Annual salary of £25,698 – £26,408 (pro rata)
- Part-time working schedule (14 hours per week)
- Professional training and development opportunities
- Friendly and supportive team environment
- Opportunity to work within one of Scotland’s leading charities
- Career development opportunities across High Life Highland
- Meaningful work supporting local communities
Why You Should Apply
Working for High Life Highland offers much more than a typical customer service position. You’ll become part of an organization that is committed to improving lives across the Highlands through leisure, culture, education, and community engagement.
If you enjoy interacting with people, supporting events, and making visitors feel welcome, this role provides an excellent opportunity to build valuable customer service and administrative experience while contributing to an organization with a strong social purpose.
How to Apply
Interested applicants should submit their application, Apply here.
Before applying, ensure you:
- Prepare an updated CV highlighting your customer service and administrative experience.
- Demonstrate your communication, teamwork, and organizational skills.
- Include any experience with cash handling, bookings, or event support.
- Submit your application before the deadline, as late applications may not be considered.
For enquiries about the role, applicants may contact:
Becky Thomson
Community Facilities Manager
Phone: 01854 613336
Frequently Asked Questions (FAQs)
Is this a full-time position?
No. This is a part-time role requiring 14 hours per week.
Is remote working available?
No. This position is not suitable for homeworking and requires on-site attendance at The Macphail Centre in Ullapool.
What is the salary?
The annual salary ranges from £25,698 to £26,408, paid on a pro rata basis for part-time hours.
What kind of work will I be doing?
You’ll provide front-desk customer service, manage bookings and ticket sales, perform administrative duties, assist with events, and support the daily operation of the facility.
Do I need previous customer service experience?
While not explicitly stated as mandatory, previous experience in customer service, administration, hospitality, or leisure services would be beneficial.
The Customer Service Assistant position at High Life Highland is an excellent opportunity for individuals looking to build a rewarding career in customer service while working within a respected community-focused charity. With competitive pay, professional development opportunities, and the chance to contribute to an organization dedicated to making life better across the Highlands, this role is well worth considering.