Posted by If you’re passionate about delivering exceptional customer service and enjoy building meaningful relationships in a vibrant community, this is an opportunity worth exploring. Scape Australia is currently recruiting for a Full-Time Customer Experience team member at its Scape Kensington property in Sydney, New South Wales.
As one of Australia’s leading student accommodation providers, Scape is home to more than 20,000 students nationwide, creating communities where residents can live, study, and thrive. This role is ideal for professionals who enjoy working in fast-paced, people-focused environments and want to make a positive impact on students’ everyday experiences. Beyond front desk responsibilities, you’ll help create a welcoming community, support resident engagement activities, and contribute to delivering outstanding customer experiences.
Job Overview
Job Title: Customer Experience Team Member
Company: Scape Australia
Location: Scape Kensington, 186 Anzac Parade, Kensington NSW 2033
Employment Type: Full-Time, Permanent
Industry: Student Accommodation | Customer Service | Hospitality
About Scape Australia
Scape Australia is one of the country’s largest student accommodation providers, offering purpose-built residences designed to support students throughout their academic journey. Now part of The Living Company, Scape combines modern living spaces with outstanding customer service, engaging community events, and innovative student programs to create a welcoming environment for residents from around the world.
Its focus extends beyond accommodation by fostering communities where students feel safe, connected, and supported during their time in Australia.
Customer Experience Job Description
The Customer Experience team member serves as the face of Scape, ensuring every resident, visitor, and stakeholder receives professional, friendly, and responsive service.
Working closely with colleagues across the property, you’ll support front-of-house operations, resident services, community engagement activities, and administrative responsibilities while helping maintain a vibrant student community.
Key Responsibilities
As a Customer Experience team member, your responsibilities will include:
Front-of-House Operations
- Welcome residents and visitors professionally.
- Manage resident check-ins and check-outs.
- Handle reception enquiries efficiently.
- Deliver outstanding customer service every day.
Resident Support
- Build positive relationships with residents.
- Listen carefully and respond to enquiries professionally.
- Resolve concerns promptly and respectfully.
- Help residents feel welcomed and supported.
Administration
- Process lease documentation accurately.
- Maintain resident accounts and records.
- Ensure administrative tasks are completed efficiently.
- Support daily operational activities.
Community Engagement
- Assist with student events and community activities.
- Support resident engagement programs.
- Help create memorable student experiences.
- Encourage an inclusive and welcoming environment.
Team Collaboration
- Work closely with colleagues across departments.
- Help achieve operational goals.
- Solve day-to-day challenges collaboratively.
- Maintain high customer service standards.
Required Skills and Qualifications
Successful applicants should possess:
- Strong customer service experience.
- Excellent communication and interpersonal skills.
- Ability to build relationships with diverse people.
- Strong organisational and multitasking abilities.
- Professional and positive attitude.
- Problem-solving skills.
- Ability to remain calm under pressure.
- Passion for customer experience and community engagement.
Successful candidates must also be willing to complete:
- National Police Check.
- Working with Children Check (WWCC).
Why Work at Scape Australia?
Scape offers employees an engaging workplace focused on wellbeing, inclusion, and professional growth.
Benefits include:
- Permanent full-time employment.
- Inclusive and supportive workplace culture.
- Employee Assistance Program (EAP).
- Sonder and Duress support services.
- Annual flu vaccinations.
- Annual skin health checks.
- Opportunity to work within Australia’s leading student accommodation provider.
- Career development opportunities.
- Positive, community-focused work environment.
Why This Opportunity Stands Out
Unlike many traditional customer service positions, this role allows you to build genuine relationships with residents while contributing to a community that supports students throughout their university journey.
You’ll gain valuable experience in customer relationship management, hospitality, community engagement, administration, and event support—skills that can lead to future opportunities in property management, hospitality, operations, community management, and customer success.
How to Apply
Interested candidates should APPLY HERE:
- An updated CV.
- A one-page cover letter.
Applications are reviewed as they are received, so early applications are encouraged.
Frequently Asked Questions
Where is this position located?
The role is based at Scape Kensington, 186 Anzac Parade, Kensington, Sydney, New South Wales.
Is this a permanent role?
Yes. This is a permanent full-time position.
Is previous customer service experience required?
Applicants should have strong customer service and relationship management skills, along with experience working in people-focused environments.
What background checks are required?
Successful applicants must complete a National Police Check and a Working with Children Check (WWCC).
What industry is this role in?
The position is within the student accommodation and customer experience sector.