Posted by Four Seasons Resort Lāna‘i is seeking an Assistant Housekeeping Manager for a full-time position in Lāna‘i City, Hawaii. The role offers an annual salary of $75,000 to $79,000 and involves overseeing daily housekeeping operations across guest rooms, public areas, and designated resort spaces.
The Assistant Housekeeping Manager will supervise and develop housekeeping employees, coordinate daily assignments, monitor productivity and quality, conduct inspections, and handle guest requests and concerns. The position requires legal work authorization in the United States, although a specific L-1 visa sponsorship pathway may be available to eligible managerial employees transferring from another Four Seasons location. This article covers the job responsibilities, requirements, salary, benefits, and work authorization information.
Job Overview
- Job Title: Assistant Housekeeping Manager
- Company: Four Seasons Resort Lāna‘i
- Location: Lāna‘i City, Hawaii, United States
- Job ID: REQ10379429
- Employment Type: Full-time
- Salary: $75,000–$79,000 per year
- Experience: Minimum 2 years of supervisory experience in housekeeping within a hotel or resort environment preferred
- Work Schedule: Weekends and holidays required; schedules may vary according to operational needs
- Work Environment: Hotel/resort hospitality
- Work Authorization: Legal work authorization in the United States required, subject to the stated L-1 sponsorship exception
About Four Seasons Resort Lāna‘i
Four Seasons Resort Lāna‘i is a five-star, five-diamond resort located on the southeastern coast of Lāna‘i. The oceanfront property provides guests with an island retreat featuring restaurants, including Nobu Lāna‘i, a kids’ club, tennis facilities, cultural programming, beach and pool areas, a spa, and luxury retail boutiques.
The resort also offers a range of island activities, including sunset sails, whale watching, horseback riding, sporting activities, biking, hiking, and aerial adventures. Its award-winning Jack Nicklaus-signature golf course provides ocean views from every hole.
Four Seasons describes its workplace culture as being centered on genuine hospitality, employee development, mutual respect, and creating memorable experiences for guests, residents, and partners.
Assistant Housekeeping Manager Job Description
The Assistant Housekeeping Manager is responsible for supporting and overseeing daily housekeeping operations at Four Seasons Resort Lāna‘i.
The role focuses on ensuring that guest rooms, public areas, and designated wellness spaces maintain the resort’s standards for cleanliness, presentation, productivity, and luxury service. The manager will lead housekeeping employees, organize shifts, monitor performance, conduct inspections, and respond to guest needs.
The position also involves employee training and coaching, performance management, payroll-related reporting, operational communication, and maintaining the safety and well-being of guests and employees.
Key Responsibilities
The Assistant Housekeeping Manager will be responsible for:
- Supervising housekeeping employees working across guest rooms, public areas, and designated spaces.
- Interviewing, training, mentoring, and coaching housekeeping team members.
- Supporting the team in maintaining Forbes Five-Star and Five-Diamond standards.
- Conducting employee performance evaluations.
- Administering corrective action when necessary.
- Completing daily labor reporting accurately.
- Ensuring bi-weekly payroll information is submitted on time.
- Maintaining clear communication regarding operational matters.
- Following up promptly on guest requests and special requirements.
- Creating staff schedules and coordinating daily housekeeping assignments.
- Ensuring shifts begin and operate smoothly.
- Monitoring employee productivity and overall team performance.
- Conducting daily inspections of guest rooms and public areas.
- Inspecting designated Sensei Wellness spaces.
- Addressing guest complaints and requests professionally and discreetly.
- Accommodating special guest requests whenever possible.
- Communicating with guests both in person and by telephone.
- Maintaining Four Seasons service standards during guest interactions.
- Taking proactive steps to protect the safety, security, and well-being of guests and employees.
Qualifications and Requirements
Candidates should meet the following requirements:
- Legal authorization to work in the United States.
- Ability to work in a hospitality operation that functions 24 hours a day, seven days a week.
- Availability to work weekends and holidays.
- Ability to stand for extended periods during shifts.
- Ability to lift up to 30 pounds.
- Ability to push and pull as required during work shifts.
The employer prefers candidates with at least 2 years of supervisory experience in housekeeping within a hotel or resort environment.
Visa Sponsorship and Work Authorization
The listing states that successful candidates must have legal work authorization in the United States.
However, the employer identifies an exception for candidates who are currently working in a managerial position at another Four Seasons location. Such candidates may qualify for L-1 visa sponsorship.
Therefore, the stated visa sponsorship opportunity is specifically connected to eligible managerial employees transferring from another Four Seasons location. The listing does not state that general applicants without U.S. work authorization will receive visa sponsorship.
Salary and Benefits
The Assistant Housekeeping Manager position offers a salary range of $75,000 to $79,000 per year.
The listed benefits include:
- 100% employer-contributed medical, dental, and vision benefits.
- Retirement plan.
- Wellness credit.
- Travel credit.
- Paid time off.
- Holiday pay.
- Employee engagement and recognition events.
- Complimentary stays at Four Seasons properties worldwide.
- Exclusive Four Seasons discounts.
- Complimentary employee meals.
- Dry cleaning for employee uniforms.
- Owner-subsidized on-island housing.
- Inter-island airfare to Oahu.
- Other resources associated with working on Lāna‘i.
- Learning and development programs.
- An employee culture that encourages team members to be themselves.
Who Should Apply?
This position is suited to experienced hospitality professionals with housekeeping supervisory experience who are comfortable leading employees and maintaining high standards in a luxury hotel or resort environment.
Strong candidates should be organized, attentive to detail, comfortable managing staff schedules and performance, and capable of handling guest concerns professionally. Applicants should also be prepared to work weekends and holidays and meet the physical requirements of the role.
Candidates currently working in a managerial position at another Four Seasons location may be particularly relevant because the listing states that they may qualify for L-1 visa sponsorship.
Frequently Asked Questions
What is the salary for the Assistant Housekeeping Manager job at Four Seasons Lāna‘i?
The listed salary is $75,000 to $79,000 per year.
Is the Assistant Housekeeping Manager position full-time?
Yes. The position is a full-time role.
Where is the Assistant Housekeeping Manager job located?
The position is based at Four Seasons Resort Lāna‘i in Lāna‘i City, Hawaii, United States.
How much housekeeping experience is required?
The listing prefers candidates with at least 2 years of supervisory experience in housekeeping within a hotel or resort environment.
Does Four Seasons offer visa sponsorship for this position?
The listing states that employees with legal U.S. work authorization are required, but eligible managerial employees currently working at another Four Seasons location may qualify for L-1 visa sponsorship.
Is housing provided with the job?
Yes. The listed benefits include owner-subsidized on-island housing.
Do employees receive health insurance?
Yes. Four Seasons states that it provides employer-contributed medical, dental, and vision benefits and covers 100% of the premiums.
Are weekends and holidays required?
Yes. Because the hospitality operation runs seven days a week and 24 hours a day, the position requires availability for weekends and holidays, with schedules varying according to operational needs.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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