Posted by For experienced Customer Success and Account Management professionals who know how to turn enterprise relationships into long-term partnerships, Goodstack is hiring a Customer Success Manager for North America. This fully remote, full-time role is designed for a commercially minded customer success professional who can manage complex enterprise accounts, drive product adoption, lead renewals, identify expansion opportunities and build strong relationships with senior stakeholders.
The opportunity comes at an interesting stage for Goodstack, a fast-growing AI-native social impact company whose platform helps businesses and nonprofits facilitate charitable giving and positive social impact. The company says its platform facilitated $5 billion in donations in 2025, with organizations including Google, OpenAI, TikTok, LinkedIn, HSBC, Atlassian and Twilio among its customers.
The successful candidate will take ownership of customers after implementation, ensuring they continue to see measurable value from the platform while also helping Goodstack retain and expand its enterprise customer base.
Job Overview
- Position: Customer Success Manager – North America
- Company: Goodstack
- Location: Quebec City, Quebec, Canada
- Work arrangement: Remote
- Employment type: Full-time
- Market: North America
- Experience level: 5–10+ years preferred
- Travel: Regular travel across North America and to London several times a year
- Primary focus: Enterprise Customer Success, retention, renewals and account growth
About Goodstack
Goodstack is a social impact technology company focused on making it easier for businesses and individuals to integrate charitable giving and positive social impact into everyday activities.
The company works with major global brands and thousands of nonprofit organizations. Its stated mission is to revolutionize how the world does good by using technology to connect businesses with positive-impact opportunities.
Goodstack has a team representing more than 20 nationalities across five continents and operates with a strong emphasis on diversity, inclusion and international collaboration.
What Does a Customer Success Manager Do at Goodstack?
This is more than a traditional customer support position.
The Customer Success Manager will take ownership of the customer relationship after the customer has gone live, becoming the primary day-to-day contact responsible for adoption, satisfaction, retention and commercial growth.
Key responsibilities include:
Customer relationship management
- Become the primary point of contact for enterprise customers after launch.
- Establish structured communication and operating cadences.
- Build relationships with customer sponsors and senior stakeholders.
- Ensure customers experience a coordinated “one team” approach from Goodstack.
Customer adoption and success
- Drive product usage and engagement.
- Monitor customer performance and value metrics.
- Develop success plans and maintain customer health.
- Identify potential problems before they become major issues.
- Ensure customers continue realizing measurable value from the platform.
Renewals
- Own the renewal process from beginning to end.
- Manage renewal timelines and stakeholder alignment.
- Handle commercial negotiations and procurement discussions.
- Maintain accurate renewal forecasts.
- Work toward strong retention and predictable renewal outcomes.
Account expansion
- Identify opportunities to increase existing customer usage.
- Expand accounts across volume, geography and other applicable commercial areas.
- Identify opportunities for additional Goodstack products.
- Qualify cross-sell opportunities before involving the Account Executive.
Internal collaboration
The Customer Success Manager will work closely with:
- Implementation teams
- Solutions teams
- Account Executives
- Revenue Operations
- Product teams
- Other internal stakeholders
The role also involves communicating customer feedback to internal teams in a structured way.
What Goodstack Is Looking For
The company is looking for someone who combines customer relationship skills with commercial awareness.
An ideal candidate should be:
- Commercially minded and customer-focused
- Highly organized
- Comfortable managing enterprise renewals
- Strong at negotiation
- Focused on measurable outcomes
- Calm when handling escalations
- An excellent communicator
- Proactive in identifying customer challenges
- Comfortable working across multiple teams
- Able to operate effectively in a fast-growing environment
The role also requires someone who is willing to travel across North America and to London several times a year.
Required Experience
Goodstack is seeking candidates with approximately 5–10+ years of experience in areas such as:
- Enterprise Customer Success
- Account Management
- SaaS post-sales
- Enterprise renewals
- Commercial negotiations
- Customer adoption
- Value realization
- High-touch enterprise programs
Experience working with complex technical or operational products is also valuable.
Candidates should be comfortable using structured Customer Success practices such as:
- Success plans
- Customer health scoring
- QBRs
- Renewal forecasting
- Account planning
The company particularly values evidence of career progression and increasing responsibility in fast-growing organizations.
Bonus Experience
Candidates may have an advantage if they understand or have experience with:
- Corporate giving
- CSR
- Philanthropy
- Nonprofit organizations
- HR and People teams
- Corporate Affairs
- Multi-product SaaS platforms
- Workflow-heavy implementations
- Slack-based customer environments
- Translating customer feedback into product improvements
Compensation and Benefits
The job posting does not specify a salary range, but Goodstack lists a substantial benefits package.
Employees can expect benefits including:
- Salary reviews
- Share options
- Private health insurance
- $300 annual “Brighten Your Day” budget
- $1,200 annual learning and development budget
- Paid volunteer days
- Paid conference days
- Birthday day off
- 25 days of annual leave
- Paid public holidays
- Paid sick leave
- Paid wellness leave
- Flexible working hours
- Work-from-home budget
- Ecologi carbon offsetting
- Goodstack library
These benefits are designed to support professional development, flexibility, health and wellbeing while allowing employees to participate in causes they care about.
What Does Success Look Like?
Goodstack provides a clear picture of what it expects from the successful candidate after the first 12–18 months.
Success would mean:
- Managing a healthy and stable customer portfolio.
- Driving strong customer adoption.
- Maintaining clear stakeholder alignment.
- Running renewal cycles early and effectively.
- Achieving strong retention.
- Growing accounts through value-driven upselling.
- Identifying high-quality cross-selling opportunities.
- Building strong relationships with executive stakeholders.
- Reducing customer escalations through proactive management.
- Becoming a trusted and disciplined internal account leader.
Who Is This Job Best Suited For?
This opportunity could be particularly attractive to an experienced Customer Success Manager or Account Manager who wants to move beyond simply managing customer relationships.
The ideal candidate is someone who understands that modern enterprise Customer Success combines relationship management, product adoption, commercial strategy, negotiation and measurable business outcomes.
It may also appeal to professionals who want to work for a technology company whose product has a direct connection to philanthropy and social impact.
Frequently Asked Questions
Is the Customer Success Manager position remote?
Yes. The position is advertised as a remote, full-time role serving the North American market.
Where should the successful candidate be based?
Goodstack states that candidates should be based in Central or Western North America, with flexibility to travel regularly.
How much experience is required?
Goodstack’s ideal experience profile calls for 5–10+ years in enterprise Customer Success, Account Management or related post-sales SaaS roles.
Does the role involve sales?
Yes, although it is primarily a Customer Success position. The CSM owns renewals and upsells within the existing product footprint and identifies and qualifies cross-sell opportunities before bringing in an Account Executive.
Will there be travel?
Yes. The successful candidate should be willing to travel across North America and to London several times a year.
Is this suitable for someone with only customer support experience?
The role is significantly more senior than a traditional customer support position. Goodstack is looking for experience with enterprise customers, renewals, negotiations, adoption, account growth and post-sales SaaS management.
What benefits are offered?
Benefits include private health insurance, 25 days of annual leave, paid public holidays, flexible working hours, learning and development funding, volunteer days, wellness leave, a work-from-home budget and share options, among others.
What makes this role different from traditional Customer Success positions?
The role combines customer success with significant commercial responsibility. The successful candidate will be responsible not only for customer adoption and satisfaction but also for renewals, upselling and identifying cross-selling opportunities.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
Post Disclaimer: International Jobs Recruitment (IJR) is a global career platform that connects job seekers with employment opportunities from trusted employers worldwide. IJR is not the hiring organization and does not influence recruitment decisions. For any specific inquiries regarding job status or application requirements, please contact the official hiring organization directly via the links provided.