Posted by Australia’s technology sector continues to create exciting career opportunities for professionals passionate about customer relationships, business growth, and digital innovation. Hapana, one of the leading software providers serving the global fitness industry, is currently hiring a Customer Success Manager to join its growing team in Sydney, Australia.
This full-time hybrid position offers the opportunity to work with internationally recognized fitness brands while helping businesses maximize the value of Hapana’s technology platform. From onboarding and product adoption to customer retention and business growth, the successful candidate will become a trusted advisor responsible for delivering long-term customer success.
Job Summary
Position: Customer Success Manager
Company: Hapana
Location: Sydney, New South Wales, Australia
Employment Type: Full-Time
Work Arrangement: Hybrid (3 days in the office, 2 days working from home)
About Hapana
Hapana is a global software company powering some of the world’s leading fitness brands, including Fitstop, STRONG Pilates, KX Pilates, Gold’s Gym, and J.I.M. Its platform enables fitness businesses to manage memberships, bookings, payments, marketing, scheduling, and customer growth from one integrated system.
With over 115 employees across Australia, the United States, the United Kingdom, Brazil, Singapore, and India, Hapana continues to invest heavily in product innovation, artificial intelligence, and customer success.
Customer Success Manager Responsibilities
As a Customer Success Manager, your responsibilities will include:
- Managing customer relationships from onboarding through long-term account growth.
- Developing customer success plans aligned with business objectives.
- Driving product adoption across memberships, scheduling, payments, communications, and reporting.
- Conducting regular customer meetings, business reviews, and Quarterly Business Reviews (QBRs).
- Identifying operational improvements that increase customer value.
- Monitoring customer health and proactively resolving potential risks.
- Supporting renewals and account expansion opportunities.
- Maintaining accurate CRM records and customer activity.
- Collaborating with Product, Support, Sales, and Leadership teams.
- Becoming a trusted strategic advisor throughout the customer lifecycle.
Qualifications
Applicants should ideally possess:
- Minimum of three years’ experience in Customer Success or Account Management.
- Strong relationship-building and communication skills.
- Experience delivering business reviews and executive presentations.
- Excellent organizational and time management abilities.
- Experience using CRM platforms (HubSpot preferred).
- Intermediate knowledge of Google Workspace or Microsoft Excel.
- Experience in SaaS, technology, or the fitness and wellness industry is highly desirable.
- Commercial awareness and strong problem-solving abilities.
Benefits
Employees enjoy a wide range of workplace benefits, including:
- Hybrid work model.
- Work-from-home flexibility.
- Remote work allowance.
- Birthday leave.
- Two annual wellness days.
- Paid parental leave.
- Home office allowance.
- Work from anywhere for up to two weeks each year.
- Monthly team events.
- Career development opportunities.
- Mental health and wellbeing support.
- Modern Sydney CBD office with complimentary snacks and refreshments.
Why This Opportunity Stands Out
Working at Hapana offers the opportunity to:
- Join a rapidly growing global SaaS company.
- Work with internationally recognized fitness brands.
- Build long-term customer partnerships.
- Develop expertise in customer success strategy.
- Enjoy flexible working arrangements.
- Access continuous learning and career progression.
Who Should Apply?
This role is ideal for:
- Customer Success Managers.
- Account Managers.
- Client Relationship Managers.
- SaaS Customer Experience professionals.
- Business Development professionals with account management experience.
Important Information
- This is a hybrid role based in Sydney.
- Candidates should have relevant Customer Success or Account Management experience.
- Hapana encourages applicants who may not meet every requirement but demonstrate strong potential.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should APPLY HERE.
Frequently Asked Questions (FAQs)
Is this a remote job?
No. The position follows a hybrid work model with three office days and two work-from-home days each week.
Where is the job located?
Sydney, New South Wales, Australia.
What experience is required?
Applicants should ideally have at least three years of Customer Success or Account Management experience.
Is SaaS experience required?
It is highly desirable but not mandatory.
What CRM platform does Hapana use?
HubSpot is preferred, although experience with similar CRM platforms is also valuable.