Posted by Working for a globally recognized company can provide more than just stable employment—it can open the door to long-term career growth, professional development, and the opportunity to make a meaningful impact. American Express is currently hiring a Customer Support Specialist (French & English Speaker) in Madrid, Spain, offering a full-time opportunity for bilingual professionals who are passionate about delivering exceptional customer experiences.
This position is ideal for candidates who are fluent in French and possess strong English communication skills, enjoy solving customer problems, and can thrive in a fast-paced digital environment. Employees will become part of American Express’ renowned Global Servicing (GS) team, supporting customers while benefiting from extensive training, career development opportunities, competitive compensation, and comprehensive employee benefits.
In this guide, you’ll find everything you need to know about the role, including responsibilities, qualifications, benefits, visa sponsorship information, and how to apply.
Job Overview
- Position: Customer Support Specialist (French & English Speaker)
- Company: American Express
- Location: Madrid, Spain
- Employment Type: Full-Time
- Work Model: Depending on business needs (Hybrid, Onsite, or Virtual)
- Visa Sponsorship: Not Available (Applicants must already have legal authorization to work in Spain)
About American Express
American Express is one of the world’s most respected financial services companies, serving millions of customers across the globe. With more than 175 years of history, the company is known for delivering exceptional customer service while embracing innovation, technology, and professional development.
The Global Servicing (GS) division supports consumer travel, concierge services, banking, merchant services, and commercial customers worldwide. Employees are empowered with advanced tools, continuous learning opportunities, and a collaborative culture focused on excellence.
Job Description
As a Customer Support Specialist, you will provide high-quality support to American Express customers while maintaining the company’s reputation for world-class service.
The role requires excellent communication skills, strong problem-solving abilities, and the confidence to handle complex customer inquiries professionally and empathetically.
Key Responsibilities
Your daily duties may include:
- Deliver exceptional customer support in French.
- Communicate effectively in English within the business environment.
- Resolve customer inquiries efficiently across multiple digital systems.
- Handle challenging customer conversations with professionalism and empathy.
- Analyze customer situations and recommend appropriate solutions.
- Navigate multiple software platforms while maintaining productivity.
- Maintain compliance with company policies and regulatory standards.
- Collaborate with colleagues to achieve customer satisfaction and business goals.
- Demonstrate sound judgment and effective decision-making.
Required Qualifications
Candidates should possess:
- Fluency in French (spoken and written).
- Good working knowledge of English.
- Excellent customer service skills.
- Strong communication and interpersonal abilities.
- Problem-solving and analytical thinking skills.
- Ability to multitask in a fast-paced environment.
- Emotional resilience and professionalism under pressure.
- Strong attention to detail.
- Ability to work effectively as part of a team.
Preferred Skills
Successful applicants are typically:
- Customer-focused
- Positive and resilient
- Strong negotiators
- Organized and detail-oriented
- Comfortable with technology
- Excellent communicators
- Quick learners
- Professional and empathetic
Salary and Benefits
American Express offers a competitive employee rewards package, including:
- Competitive salary
- Performance bonus opportunities
- Retirement and financial well-being support
- Medical insurance (where applicable)
- Dental insurance
- Vision insurance
- Life insurance
- Disability coverage
- Flexible work arrangements
- Paid parental leave
- Wellness centers (location dependent)
- Healthy Minds confidential counseling program
- Career development and leadership training
- Professional growth opportunities
Work Environment
Employees will work in a collaborative environment that combines technology with personalized customer service. Depending on business needs, the position may operate under:
- Hybrid work
- Onsite work
- Virtual work arrangements
The role is best suited to professionals who enjoy helping customers while working with modern digital systems in a fast-paced environment.
Why Consider This Opportunity?
This role offers several attractive advantages:
- Join one of the world’s leading financial services companies.
- Build an international customer service career.
- Work in a multicultural environment.
- Access ongoing learning and professional development.
- Enjoy excellent employee benefits.
- Develop valuable communication and problem-solving skills.
- Grow within a company known for promoting career advancement.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should APPLY HERE.
Frequently Asked Questions (FAQs)
Is this a remote job?
The work arrangement depends on business requirements and may be hybrid, onsite, or virtual.
Does American Express provide visa sponsorship?
No. Visa sponsorship is not available for this role.
Where is the job located?
Madrid, Spain.
Is French required?
Yes. Fluency in French is a core requirement.
Is English also required?
Yes. Candidates should have good working knowledge of English.
What type of employment is offered?
This is a full-time position.
What benefits are included?
Benefits include competitive salary, bonuses, health insurance, dental insurance, vision insurance, life insurance, retirement support, wellness programs, parental leave, and career development opportunities.
Is previous customer service experience required?
While the job description emphasizes customer service skills and problem-solving ability, candidates should demonstrate the competencies required to succeed in a customer-facing role.