Posted by Are you an experienced Customer Success or Account Management professional looking to grow your career in the Software-as-a-Service (SaaS) industry? Unify Limited is recruiting a Customer Success Manager for a hybrid position based in Caerphilly, Wales.
This opportunity is ideal for professionals who enjoy building client relationships, delivering technology solutions, and helping businesses maximize the value of innovative SaaS platforms. Along with a competitive salary, the role offers commission, a monthly car allowance, hybrid working, and excellent employee benefits.
Job Overview
- Position: Customer Success Manager (SaaS)
- Company: Unify Limited
- Location: Caerphilly, Wales (Hybrid)
- Employment Type: Full-Time, Permanent
- Salary: £35,000–£38,000 per year
- Additional Benefits: Commission, £300 monthly car allowance, private medical insurance, life insurance, hybrid working, free parking
About the Role
This hybrid Customer Success and Account Management role focuses on ensuring customers successfully adopt, use, and grow with the company’s SaaS platform.
The successful candidate will become the primary point of contact after the sales process, helping clients with onboarding, product adoption, success planning, renewals, and account growth while collaborating closely with commercial, product, and software development teams.
Key Responsibilities
The Customer Success Manager will:
- Manage and grow relationships with key client accounts.
- Lead customer onboarding and success planning.
- Translate customer requirements into project delivery plans.
- Monitor platform adoption and customer engagement.
- Produce client reports, presentations, and impact summaries.
- Support renewals, upselling, and account expansion.
- Prepare quotations and contribute to proposal writing.
- Deliver SaaS product demonstrations.
- Configure demo environments for customers.
- Create customer resources including guides, presentations, and walkthrough videos.
- Build sample AI workflows and demonstrations to support customer onboarding.
Skills and Experience Required
Successful applicants should have experience in:
- Customer Success or Account Management
- B2B SaaS environments
- Managing customer relationships
- Preparing quotations and commercial proposals
- Delivering software demonstrations
- Using CRM platforms and collaboration tools
- Creating customer-facing presentations and documentation
Candidates should also be comfortable discussing technical concepts including:
- APIs
- Large Language Models (LLMs)
- Prompt Engineering
- AI-powered workflows
Desirable Skills
Additional experience that would be beneficial includes:
- AI platforms
- Chatbot builders
- Low-code and no-code automation tools
- Zapier
- Make
- Webhooks
- RAG (Retrieval-Augmented Generation)
- Vector databases
- Agentic AI workflows
Benefits
Employees can enjoy:
- Competitive salary
- Commission opportunities
- £300 monthly car allowance
- Hybrid working model
- Private medical insurance
- Life insurance
- Free parking
- Flexible work arrangements
- Professional development opportunities
- Collaborative and innovative work environment
Why This Role Stands Out
The role combines customer relationship management with emerging technologies, giving professionals the opportunity to work with AI-powered SaaS solutions while contributing directly to customer success and commercial growth.
It is particularly attractive for professionals who enjoy solving customer challenges, presenting technology solutions, and working in a rapidly evolving digital environment.
How to Apply
Interested applicants should Apply Here:
- SaaS experience
- Customer Success achievements
- Account Management experience
- Commercial and proposal-writing experience
- Technical knowledge of SaaS products and AI concepts
- Experience delivering customer presentations and product demonstrations
Early applications are encouraged as shortlisted candidates may be contacted before the recruitment process concludes.
The Customer Success Manager role at Unify Limited offers an excellent opportunity for professionals looking to advance their careers within the SaaS industry.
With hybrid working, competitive pay, commission, AI-focused technology exposure, and clear opportunities for professional development, this position is well suited for experienced Customer Success and Account Management professionals ready to make a meaningful impact.