Posted by Keyano College, one of Alberta’s leading post-secondary institutions, is currently recruiting a Digital Access & Support Specialist to join its Student Services Department in Fort McMurray, Alberta. This is an excellent opportunity for individuals passionate about educational technology, accessibility services, digital literacy, and student success.
Located in the Regional Municipality of Wood Buffalo on Treaty 8 territory, Keyano College is recognized for delivering quality education while supporting industry workforce development and community growth. The college is committed to creating an inclusive learning environment where students from diverse backgrounds can thrive through accessible education and innovative support services.
This full-time, on-campus position offers an annual salary of $62,134.08, comprehensive health benefits, a generous pension plan, and an additional Northern Living Allowance of $1,040 per month, making it an attractive career opportunity for professionals looking to work in higher education.
Job Overview
- Position: Digital Access & Support Specialist
- Company: Keyano College
- Location: Fort McMurray, Alberta, Canada
- Employment Type: Full-Time
- Work Arrangement: On-campus (Relocation to Fort McMurray required)
- Annual Salary: $62,134.08
- Additional Allowance: $1,040 per month Northern Living Allowance
- Department: Student Services
- Application Opening Date: October 6, 2026
- Expected Start Date: August 24, 2026
Job Summary
The Digital Access & Support Specialist plays a dual role within Student Services, dividing responsibilities between Accessibility Services and the Library.
Half of the role focuses on supporting students with disabilities by helping them access and use assistive technologies, while the other half involves providing digital literacy support through the Library’s Digital Support Desk.
This position is ideal for professionals who enjoy helping students overcome technology barriers while promoting inclusive education and digital confidence.
Key Responsibilities
The successful candidate will:
Accessibility Services
- Assess students’ technology and accessibility needs.
- Recommend suitable assistive technologies.
- Deliver training on adaptive software and assistive devices.
- Troubleshoot assistive technology issues.
- Maintain adaptive technology equipment and software.
- Convert learning materials into accessible formats such as Braille, audio, and large print.
- Assist students with Schedule IV Disability Grant applications.
- Coordinate with internal departments and external agencies.
Library Digital Support
- Provide digital literacy support for students and staff.
- Assist with Microsoft 365, Moodle, databases, MFA, and other learning technologies.
- Troubleshoot common technical issues.
- Manage the library’s loanable technology collection.
- Support computer lab operations.
- Deliver workshops and technology orientations.
- Provide library reference and circulation services during scheduled shifts.
Required Qualifications
Applicants should possess:
- Library Technician diploma or a two-year diploma in Computer Technology or a related field.
- Minimum six months of relevant experience.
- Strong digital literacy skills.
- Experience working with diverse learners.
- Excellent communication and interpersonal skills.
Preferred Qualifications
- Experience working in academic libraries.
- Accessibility services experience.
- Experience supporting assistive technologies.
- Knowledge of higher education learning environments.
- Familiarity with Keyano College student services.
International applicants with foreign qualifications must provide a credential assessment through organizations such as WES or IQAS upon hiring.
Salary and Benefits
Keyano College offers an excellent compensation package that includes:
- Annual salary of $62,134.08
- Northern Living Allowance of $1,040 per month
- Employer-paid health and dental insurance
- Health Spending Account
- Defined Benefit Pension (LAPP)
- Life insurance (2.5× annual salary)
- Paid sick leave
- Generous vacation entitlement
- Paid holidays between Christmas and New Year
- Tuition waiver for employees and dependents
- Discounted membership at the Syncrude Sports and Wellness Centre
- Employee discounts at Keyano Theatre and Bookstore
Why Work at Keyano College?
Keyano College is dedicated to creating an inclusive workplace where employees feel valued and supported. Staff members benefit from meaningful work that directly impacts students while enjoying long-term career development opportunities and excellent work-life balance.
Employees also become part of a collaborative academic community committed to equity, diversity, inclusion, and lifelong learning.
How to Apply
Interested applicants should Apply Here.
Before applying, ensure you:
- Prepare an updated resume highlighting digital support, accessibility, or library experience.
- Include experience with Microsoft 365, Moodle, assistive technologies, or academic support services.
- Highlight customer service, troubleshooting, and communication skills.
- Include educational qualifications and any relevant certifications.
Because only shortlisted applicants will be contacted, submitting a complete application is recommended.
Frequently Asked Questions (FAQs)
Is this a remote position?
No. This is a fully on-campus position based in Fort McMurray, Alberta.
What is the annual salary?
The salary is $62,134.08 per year, plus a $1,040 monthly Northern Living Allowance.
Is relocation required?
Yes. Successful candidates must work on campus in Fort McMurray.
What qualifications are required?
A Library Technician diploma or a two-year diploma in Computer Technology or a related field, along with relevant experience.
Is previous accessibility experience required?
It is preferred but not mandatory. Experience supporting diverse learners and strong digital skills are highly valued.
What technologies will I support?
You’ll assist users with Microsoft 365, Moodle, online learning tools, databases, assistive technologies, and library technology resources.
Does Keyano College offer employee benefits?
Yes. Employees receive comprehensive health insurance, dental care, life insurance, pension, paid holidays, tuition waivers, and wellness benefits.
The Digital Access & Support Specialist role at Keyano College offers an exciting opportunity to combine technology, accessibility, and student support within a respected Canadian post-secondary institution. With competitive pay, outstanding benefits, generous allowances, and opportunities for professional development, this position is ideal for professionals passionate about helping students succeed through technology and inclusive education.