Posted by The Lana, part of Dorchester Collection in Dubai, is hiring a Front Office Agent for a full-time, permanent position within its Rooms – Front Office department. The role focuses on guest service, front-office operations, communication, and creating positive experiences for hotel guests.
The position includes a competitive salary package, development opportunities, meals on duty, private medical and life insurance, shared company accommodation, transportation, a flight allowance, and other benefits listed by the employer.
Job Overview
- Job Title: Front Office Agent
- Company: The Lana, Dorchester Collection
- Department: Rooms – Front Office
- Location: Dubai, United Arab Emirates
- Employment Type: Full-time, Permanent
- Work Location: United Arab Emirates
- Primary Language: English
- Experience: Previous Front Desk operations background
- Preferred Experience: Guest Relations
- Additional Languages: An advantage
- Accommodation: Shared company accommodation
- Transportation: Company-provided transportation to and from work
About the Employer
The Lana is part of Dorchester Collection and describes its workplace as a community built around shared passion, commitment, and care for guests and employees.
The company highlights values including Passion, Personality, Respect, Working Together, and Creativity. It also emphasizes employee development through its learning academy.
Job Description
The Front Office Agent will act as a hotel ambassador throughout the day, helping guests while completing front-office duties efficiently and professionally.
The role involves creating connections with guests, responding to special requests, communicating with other departments, and maintaining a guest-focused approach.
Key Responsibilities
- Contribute to the hotel’s culture, values, and service philosophy.
- Build meaningful relationships with guests and colleagues.
- Act as a hotel ambassador throughout the guest experience.
- Assist and guide guests around the hotel.
- Complete daily front-office duties efficiently and on time.
- Respond to guest needs and special requests.
- Maintain an empathetic and guest-focused approach.
- Communicate effectively with other hotel departments.
- Support the smooth coordination of hotel operations.
- Represent the company’s values of Passion, Personality, Respect, Working Together, and Creativity.
Qualifications and Requirements
The employer is looking for candidates who demonstrate:
- Strong empathy and resilience.
- A guest-centric approach.
- Confidence and strong communication skills.
- The ability to manage multiple relationships and tasks.
- A generous and proactive attitude.
- Problem-solving ability.
- Curiosity and cultural awareness.
- A willingness to go above and beyond for guests.
- Comfortable communication in English.
- Previous Front Desk operations experience.
- Guest Relations experience is highly preferred.
- Fluency in English is required.
- Additional language skills are an advantage.
- Working knowledge of Microsoft Dynamics, Opera, HotSOS, and Spa Soft.
Salary and Benefits
The listing states that Front Office Agents at The Lana can receive:
- Competitive salary package
- World-class development opportunities
- Complimentary stays with breakfast at sister Dorchester Collection hotels
- 50% discounts at bars and restaurants within sister Dorchester Collection hotels
- Meals on duty
- Private medical insurance
- Life insurance
- Flight allowance every 24 months
- Shared company accommodation
- Company transportation to and from work
- Company-provided uniform
- Complimentary uniform laundry
- Service charge
Who Should Apply?
This role is suited to candidates with previous Front Desk operations experience who are confident communicating with guests and colleagues. Candidates with Guest Relations experience are particularly preferred.
The position may suit individuals who are empathetic, resilient, guest-focused, proactive, culturally aware, and comfortable working across multiple tasks and relationships.
Frequently Asked Questions
What position is The Lana hiring for?
The Lana is hiring a Front Office Agent.
Where is the position located?
The position is located in Dubai, United Arab Emirates.
Is the Front Office Agent position full-time?
Yes. The position is listed as full-time and permanent.
Is previous Front Desk experience required?
Yes. The listing asks for a previous background in Front Desk operations.
Is Guest Relations experience required?
Guest Relations experience is highly preferred.
Is English required?
Yes. Fluency in English is required, and English is the primary language used at the hotel.
Does the company provide accommodation?
Yes. Shared company accommodation is listed as a benefit.
Does the position include transportation?
Yes. The company provides transportation to and from work.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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