Posted by The Code Zone is currently recruiting a Customer Success Assistant to join its remote onboarding team in the UK. This part-time position is ideal for enthusiastic, customer-focused professionals who enjoy helping others succeed. You’ll play an important role in welcoming children and parents into The Code Zone’s online coding clubs, providing onboarding support, resolving technical issues, and ensuring every family has an outstanding experience from day one. With full training, flexible remote working, opportunities for career progression, and the chance to inspire the next generation of coders, this role offers much more than a traditional customer service position.
In this article, you’ll find everything you need to know about the Customer Success Assistant role at The Code Zone, including the key responsibilities, required qualifications, working hours, benefits, career prospects, and how to apply successfully.
Customer Success Assistant Job Overview
- Position: Customer Success Assistant
- Company: The Code Zone
- Location: Remote (UK)
- Job Type: Part-Time
- Salary: £17,000 per year
- Working Hours: 25 hours per week
- Schedule: Monday to Friday (2:30 PM – 7:30 PM)
- Potential Progression: Opportunity to move into a full-time role
Key Responsibilities
As a Customer Success Assistant, you’ll help ensure every child and parent enjoys a smooth onboarding experience while providing ongoing support throughout their coding journey.
Your responsibilities include:
- Handling inbound and outbound customer communications.
- Onboarding new students and parents into coding clubs.
- Helping families resolve technical issues before sessions begin.
- Supporting the online learning platform.
- Responding to messages from students and parents.
- Assisting with the delivery of live online coding clubs when required.
- Delivering exceptional customer service throughout the customer journey.
Skills and Qualifications
The ideal candidate should possess:
- Excellent communication skills.
- Friendly and approachable personality.
- Strong IT literacy.
- Previous customer service or sales experience.
- Experience handling high-volume inbound and outbound calls.
- Passion for technology and gaming.
- Confidence interacting with children.
- Professionalism and reliability.
- Legal right to work in the UK.
Desirable Skills
Although not essential, the following are advantageous:
- Experience working with children.
- Experience using CRM software.
Training and Career Development
The Code Zone provides full training, making this an excellent opportunity for candidates who are eager to learn and develop new skills.
Successful candidates will receive:
- Comprehensive onboarding and training.
- Ongoing support from experienced team members.
- DBS check arranged by the company.
- Opportunity to transition into a full-time role when available.
Employee Benefits
Employees enjoy several benefits, including:
- Fully remote working.
- Casual dress code.
- Friendly and supportive team culture.
- Opportunity to work within a fast-growing startup.
- Meaningful work helping children develop future-ready skills.
- Career progression opportunities.
Who Should Apply?
This opportunity is ideal for individuals who:
- Enjoy helping people.
- Love technology, gaming, and digital learning.
- Thrive in fast-paced customer-facing roles.
- Want meaningful remote work.
- Are enthusiastic about supporting children’s education.
- Enjoy solving problems and communicating with families.
Why Consider This Role?
Unlike many customer support positions that focus solely on resolving issues, this role combines customer success with education, technology, and community building. Every interaction contributes to helping young learners gain confidence in coding while ensuring families receive outstanding support.
For candidates seeking a rewarding remote career where people skills and enthusiasm matter just as much as technical ability, The Code Zone offers an exciting opportunity to build experience within the rapidly growing EdTech sector.
How to Apply
Interested candidates should APPLY HERE.
- An up-to-date CV.
- A short cover message explaining why they are a great fit for the role.
- Details of relevant work experience and qualifications.
Candidates shortlisted for the next stage will also be invited to submit a short introductory video answering a few questions.
Apply early, as recruitment is ongoing and positions may be filled once suitable candidates are identified.
Frequently Asked Questions (FAQs)
Is this a remote position?
Yes. The Customer Success Assistant role is fully remote for candidates based in the UK.
Is previous teaching experience required?
No. Teaching experience is not required, although experience working with children is considered beneficial.
Is customer service experience necessary?
Yes. Previous customer service or sales experience is required, along with excellent communication skills.
What are the working hours?
The role is part-time, working 25 hours per week from Monday to Friday between 2:30 PM and 7:30 PM.
Is training provided?
Yes. The Code Zone provides full training and ongoing support for successful candidates.
Is there an opportunity for career progression?
Yes. Employees may have the opportunity to move into a full-time position as opportunities become available.
Do applicants need to be based in the UK?
Yes. Applicants must be based in the UK and have the legal right to work there.
Is a DBS check required?
Yes. Successful candidates will undergo a DBS check, which is arranged by The Code Zone.