Posted by Customer Service Manager – Automobiles job in Canada at Lexus Laval is a full-time permanent opportunity for experienced professionals in automotive customer service, team leadership, and dealership operations. This role is based in Laval, Quebec (H7T 2W3) and offers a competitive hourly pay range of $37.50–$40.00 per hour, along with strong benefits and long-term career growth in the luxury automotive sector.
If you are passionate about customer satisfaction, team management, and the automotive industry, this position provides a solid opportunity to build a stable career with a premium car brand environment.
Job Overview
- Job Title: Customer Service Manager – Automobiles
- Company: Lexus Laval
- Location: Laval, QC H7T 2W3, Canada
- Employment Type: Permanent, Full-time
- Pay: $37.50–$40.00 per hour
- Working Hours: 40 hours per week
- Language Requirement: English or French
Key Responsibilities
As a Customer Service Manager in this automotive role, you will be responsible for ensuring smooth daily operations and delivering excellent customer experience within the dealership environment.
Your duties include:
- Directing and managing daily customer service operations
- Handling customer complaints, requests, and service issues professionally
- Managing supply or operational shortages when they arise
- Recruiting, hiring, and supervising staff or team members
- Organizing training and development for employees
- Overseeing sales transactions and customer interactions
- Analyzing performance and operational data to improve service delivery
- Ensuring smooth coordination between departments in the dealership
Job Requirements
To qualify for this role, candidates are expected to have:
- Registered Apprenticeship Certificate or equivalent qualification
- 3 to 5 years of relevant experience in customer service or automotive industry
- Strong leadership and team management skills
- Ability to resolve customer issues effectively and professionally
- Experience in sales or operational coordination is an advantage
- Good communication skills in English or French
- Ability to work flexible shifts including mornings, evenings, and weekends
Work Schedule
This role follows a structured but flexible schedule that may include:
- Morning shifts
- Day shifts
- Evening shifts
- Weekend availability
Benefits and Compensation
Working with Lexus Laval offers a competitive benefits package, including:
- Dental care coverage
- Extended health care plan
- Pension plan (as per agreement)
- Commission-based incentives
- Financial benefits aligned with collective agreement
These benefits make the role attractive for professionals seeking long-term stability in the automotive industry.
Why This Job is a Strong Career Opportunity
The Customer Service Manager – Automobiles job at Lexus Laval is ideal for individuals who want to grow in:
- Automotive dealership management
- Customer service leadership roles
- Luxury brand service environments
- Operations and sales coordination
Working with a premium automotive brand like Lexus provides exposure to high-level customer service standards and structured career advancement opportunities.
How to Apply
Interested candidates should apply directly through Lexus Laval’s official hiring channels or job posting platform. Ensure your CV highlights:
- Customer service leadership experience
- Automotive or dealership background
- Team management achievements
- Problem-solving and communication skills
The Customer Service Manager – Automobiles job in Canada (Lexus Laval) is a strong opportunity for professionals aiming to build a stable and rewarding career in the automotive industry. With competitive pay, benefits, and leadership responsibilities, this role is well-suited for experienced customer service managers ready to take the next step.