Posted by Artificial intelligence is rapidly reshaping the legal profession, creating new opportunities for law firms to improve efficiency, increase profitability, and deliver better outcomes for clients. As AI-powered legal technology becomes more widely adopted, organisations are looking for professionals who can guide clients through digital transformation, ensuring they successfully integrate new solutions into their daily operations.
CORTO is currently seeking a Client Success Manager to join its innovative AI Paralegal team in Sydney, Australia. This full-time hybrid role is ideal for experienced client success, implementation, consulting, or professional services professionals who enjoy working directly with customers, leading organisational change, and helping businesses unlock the full value of emerging technologies. With the opportunity to influence implementation strategies, shape customer success processes, and work at the forefront of AI innovation in legal services, this position offers an exciting career path within one of Australia’s growing legal technology companies.
Job Overview
Position: Client Success Manager
Company: CORTO Pty Ltd (AI Paralegal)
Location: Sydney, NSW, Australia (Hybrid)
Employment Type: Full-Time
Work Arrangement: Hybrid (2 days per week in the Sydney office)
About CORTO and AI Paralegal
AI Paralegal is part of CORTO, an innovative legal technology company committed to transforming the legal industry through artificial intelligence.
Built on Adieu’s advanced AI technology and integrated with LEAP’s legal ecosystem, AI Paralegal functions as a digital legal assistant capable of drafting documents, managing workflows, and automating repetitive legal tasks. The platform helps law firms save valuable time, improve productivity, increase profitability, and expand access to legal services for their clients.
As AI continues to transform legal practice, CORTO is helping firms embrace technology while creating measurable business outcomes through successful implementation and long-term product adoption.
About the Role
The Client Success Manager plays a vital role in ensuring new clients successfully transition from signed contracts to confident, long-term users of AI Paralegal.
Rather than focusing solely on onboarding, this position combines implementation consulting, customer success, change management, product feedback, and client relationship management. You’ll work closely with law firms to deliver tailored implementation programs, provide training, encourage adoption, and ensure customers achieve measurable value from the platform.
Working alongside sales, product, and engagement teams, you’ll directly influence how clients experience AI Paralegal while contributing to the development of customer success strategies and implementation best practices.
Key Responsibilities
As Client Success Manager, you will:
- Lead the complete implementation journey from contract signing to successful product adoption.
- Deliver onsite and remote client training sessions.
- Drive customer engagement and increase platform usage.
- Partner closely with Sales, Product, Support, and Engagement teams.
- Build strong relationships with legal professionals and stakeholders.
- Manage multiple client implementations simultaneously.
- Develop and improve implementation playbooks and customer success processes.
- Collect customer feedback to influence future product improvements.
- Ensure smooth handover to the long-term engagement team.
- Support law firms in achieving measurable business outcomes using AI technology.
Skills and Qualifications
Successful applicants should demonstrate:
- Five or more years of experience in Client Success, Customer Success, Professional Services, Consulting, or Implementations.
- Strong stakeholder management skills.
- Experience training clients and driving behavioural change.
- Excellent communication and presentation skills.
- Strong organisational and project management abilities.
- Ability to manage multiple projects simultaneously.
- A consultative, customer-first mindset.
- Interest in Artificial Intelligence and legal technology.
- Confidence working in fast-paced startup environments.
Why Join CORTO?
Joining CORTO means becoming part of an ambitious organisation helping reshape the future of legal services through AI innovation.
Employees enjoy:
- Flexible hybrid working arrangements
- Career growth within a rapidly expanding technology company
- Opportunities to influence product and customer success strategy
- Collaborative startup culture
- Gym membership
- Additional wellbeing benefits
- Social events and team activities
- Learning and development opportunities
- Access to LEAP Home home-buying support program
- Opportunity to work on cutting-edge AI solutions
Career Growth Opportunities
This role provides excellent long-term career development for professionals interested in:
- Customer Success Leadership
- Professional Services Consulting
- AI Consulting
- Change Management
- SaaS Customer Success
- Client Implementation Management
- Legal Technology Consulting
- Digital Transformation
How to Apply
Interested candidates who meet the required qualifications and experience criteria should APPLY HERE.
Frequently Asked Questions (FAQs)
Is this a remote role?
The position follows a hybrid work model, requiring two days each week in the Sydney office.
Is legal industry experience required?
Legal industry experience is beneficial, but professionals with strong customer success, consulting, or implementation backgrounds are also encouraged to apply.
What type of clients will I work with?
You’ll work primarily with Australian law firms implementing AI Paralegal into their daily operations.
What experience is preferred?
Candidates should ideally have at least five years of experience in customer success, professional services, consulting, or client implementations.
Does the company provide career development?
Yes. CORTO offers continuous learning opportunities, career progression, and the chance to grow alongside a rapidly scaling AI technology company.