Posted by The UK SaaS job market continues to create exciting opportunities for professionals who are passionate about customer relationships, business growth, and technology. If you have extensive experience in Customer Success or Account Management and enjoy helping businesses maximize the value of software solutions, the Customer Success Manager position at Lief could be an excellent next career move.
Lief is a rapidly growing B2B SaaS company focused on transforming the children’s homes and supported accommodation sector through innovative technology. The company empowers care providers with digital solutions that improve operations while making a meaningful social impact. As the business continues to expand across the UK, it is seeking an experienced Customer Success Manager to strengthen client relationships, improve customer retention, and help shape the company’s long-term customer success strategy.
This fully remote UK-based role offers a competitive salary of £30,000 per year, commission opportunities, Employee Share Option Plans (ESOPs), flexible working arrangements, and significant opportunities for professional growth within a fast-growing technology company.
About the Customer Success Manager Role
The Customer Success Manager position combines strategic customer success leadership with hands-on account management. Rather than simply responding to customer issues, you’ll become a trusted advisor who helps clients successfully adopt Lief’s SaaS platform, improve operational efficiency, and maximize long-term value.
The successful candidate will manage a portfolio of customers while contributing to broader customer success initiatives that improve onboarding, product adoption, retention, and account expansion.
Key Responsibilities
As Customer Success Manager, your responsibilities will include:
- Managing a portfolio of customer accounts
- Building long-term relationships with key stakeholders
- Leading customer onboarding and implementation
- Delivering customer training and product guidance
- Driving platform adoption and customer retention
- Identifying upselling and cross-selling opportunities
- Resolving customer issues and managing escalations
- Creating customer success resources and training materials
- Developing customer success strategies and workflows
- Using customer data to improve engagement and retention
- Collaborating with Product, Sales, and Marketing teams
- Producing customer success reports and performance insights
- Mentoring junior Customer Success team members
- Supporting continuous improvement initiatives
Skills and Experience Required
Lief is seeking professionals with:
- At least 5 years’ experience in Customer Success or Account Management
- Previous experience working within a B2B SaaS environment
- Excellent communication and relationship-building skills
- Strong customer onboarding and account management experience
- Analytical thinking and data-driven decision making
- Experience using CRM and Customer Success platforms such as Zoho
- Ability to manage customer escalations professionally
- Knowledge of SaaS performance metrics including ARR, NRR, churn, and retention
- Strong organisational and time management skills
- Ability to work independently in a remote environment
Desirable Qualifications
Candidates with the following will have an advantage:
- Experience within social care, supported accommodation, or care home sectors
- Business, Marketing, or related degree
- Salesforce, Gainsight, or Customer Success certifications
- Experience building scalable customer success programs
- Leadership or mentoring experience
Salary and Benefits
Successful applicants will receive:
- £30,000 annual salary
- Commission opportunities
- Employee Share Option Plan (ESOP)
- Fully remote UK-based working
- Flexible work environment
- Career progression opportunities
- Professional development support
- Inclusive and collaborative company culture
- Opportunity to contribute to a mission-driven organisation improving children’s care services
Why Work at Lief?
Lief is more than another software company. Its technology supports children’s homes and supported accommodation providers, helping thousands of care workers deliver better outcomes for vulnerable young people.
Employees have the opportunity to contribute to meaningful social change while building rewarding careers in one of the UK’s fastest-growing SaaS businesses.
The company’s remote-first culture encourages collaboration, innovation, continuous learning, and work-life balance while offering employees genuine opportunities to influence business growth.
Is This Job Right for You?
This opportunity is ideal if you:
- Enjoy building long-term client relationships
- Have experience managing SaaS customer accounts
- Thrive in remote working environments
- Enjoy solving customer challenges
- Like using technology to improve businesses
- Want opportunities for leadership and career growth
- Value purpose-driven work alongside commercial success
Professionals with backgrounds in Customer Success, Account Management, Client Services, Customer Support Leadership, SaaS Consulting, or Business Relationship Management are likely to be strong candidates.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application – Apply Here.
Frequently Asked Questions (FAQs)
Is this a remote job?
Yes. This is a fully remote role for candidates based in the United Kingdom.
What is the salary?
The position offers £30,000 per year, plus commission and Employee Share Option Plans (ESOPs).
Is SaaS experience required?
Yes. Applicants should have at least five years of Customer Success or Account Management experience within a B2B SaaS environment.
Are there progression opportunities?
Yes. Lief is a fast-growing company offering career development, leadership opportunities, and professional growth.
Is experience in social care required?
No. Experience in social care or supported accommodation is beneficial but not essential.