Posted by Al Taj Medical Centre is currently seeking qualified Customer Happiness Consultants to join its customer service team in Sharjah, United Arab Emirates. This opportunity is exclusively available to UAE Nationals who are passionate about delivering exceptional customer experiences while supporting employment visa medical examinations and residency-related services.
This position offers an excellent opportunity for fresh graduates as well as experienced customer service professionals looking to build a rewarding career within the UAE healthcare sector. Successful candidates will play an important role in assisting customers, handling inquiries, managing service requests, and ensuring that every interaction meets the high standards established by the organization.
Job Overview
Al Taj Medical Centre is looking for a professional, customer-focused, and detail-oriented Customer Happiness Consultant to provide front-line support for customers requiring employment visa medical services and residency-related assistance. The successful candidate will respond to customer inquiries, resolve complaints efficiently, maintain accurate records, and ensure compliance with established service quality standards.
The ideal applicant should possess excellent communication skills in both Arabic and English, demonstrate professionalism, and enjoy helping customers in a fast-paced healthcare environment.
Job Details
- Company: Al Taj Medical Centre
- Job Title: Customer Happiness Consultant
- Location: Sharjah, United Arab Emirates
- Employment Type: Full-time
- Job Types: Permanent, Contract, Fresher
- Salary: From AED 7,000 per month
- Industry: Healthcare / Customer Service
Key Responsibilities
As a Customer Happiness Consultant, you will:
- Assist customers with employment visa medical services.
- Support customers with residency-related service requests.
- Respond to customer inquiries according to approved service standards.
- Meet key performance indicators (KPIs) established by EHS.
- Follow up and resolve customer complaints professionally.
- Maintain confidentiality of customer information and workplace records.
- Deliver exceptional customer service throughout every interaction.
- Ensure accurate documentation and administrative support.
- Communicate effectively with customers in both Arabic and English.
Required Qualifications
Applicants should possess:
- High School Diploma or Bachelor’s Degree.
- UAE Nationality (mandatory).
- Fluency in both Arabic and English.
- Good knowledge of Microsoft Office applications.
- Strong typing skills.
- Excellent organizational abilities.
- Strong attention to detail.
- Outstanding customer service skills.
- Positive attitude and professional appearance.
- Willingness to participate in ongoing training and professional development.
Preferred Qualifications
Candidates with the following will have an advantage:
- Previous government service experience.
- Customer service experience.
- Experience working in healthcare or administrative environments.
Required Skills
Ideal candidates should demonstrate:
- Customer relationship management
- Customer service excellence
- Complaint handling
- Microsoft Office proficiency
- Administrative support
- Strong communication skills
- Arabic and English fluency
- Organization and time management
- Attention to detail
- Problem-solving abilities
- Professionalism
- Positive interpersonal skills
Salary and Benefits
Successful candidates will receive:
- Salary starting from AED 7,000 per month
- Full-time employment
- Permanent or contract opportunities
- Career development and training
- Opportunity for fresh graduates
- Professional healthcare work environment
Why Join Al Taj Medical Centre?
Al Taj Medical Centre is committed to delivering quality healthcare services while ensuring an outstanding customer experience for every visitor. Employees are encouraged to develop professionally through continuous learning and practical experience in a supportive workplace.
This role provides an excellent opportunity for UAE Nationals seeking to establish or advance a career in healthcare customer service while contributing to an organization focused on excellence, professionalism, and patient satisfaction.
How to Apply
Interested candidates who meet the required qualifications and eligibility criteria should submit their application before the application deadline. Apply Here.
Frequently Asked Questions (FAQs)
Who can apply for this position?
Only UAE Nationals are eligible for this role.
Is prior customer service experience required?
No. Fresh graduates are welcome to apply, although previous customer service experience is considered an advantage.
What is the salary?
The position offers a salary starting from AED 7,000 per month.
Which languages are required?
Applicants must be fluent in both Arabic and English.
Is Microsoft Office knowledge required?
Yes. Candidates should be comfortable using Microsoft Office applications.
Where is the job located?
The position is based in Sharjah, United Arab Emirates.