Posted by Cell it! GmbH & Co. KG is recruiting a Team Leader for its call center in Kiel, Schleswig-Holstein, Germany. The full-time position offers a monthly salary between €2,600 and €3,600 and is suitable for candidates with call center experience and the ability to guide and motivate employees.
The successful applicant will help manage daily team operations, monitor performance indicators, support telephone sales activities, and contribute to achieving project targets. The employer also offers professional training, employee discounts, additional vacation days, company pension benefits, and other workplace perks.
Job Overview
- Job Title: Team Leader in the Call Center (M/F/D)
- Company: Cell it! GmbH & Co. KG
- Location: Kiel, Schleswig-Holstein, Germany
- Workplace Address: Hopfenstraße 1, 24114 Kiel
- Employment Type: Full-time
- Salary: €2,600–€3,600 per month
- Work Arrangement: On-site
- Experience: Previous inbound or outbound call center experience
- Leadership Experience: Preferred
- Language Requirement: Confident and fluent German, approximately C1 level
- Job Category: Call Center Management and Customer Service
About the Employer
Cell it! GmbH & Co. KG is a customer communication and telemarketing company established in 2008.
According to the job listing, the company has approximately 450 employees across five locations. Its services include customer service, sales, and process optimization for clients.
The organization describes its working environment as team-oriented, open, and supportive, with an emphasis on employee development, collaboration, and shared achievements.
Job Description
The Call Center Team Leader will oversee and support employees while helping the organization achieve its team and project objectives.
The position involves working closely with other managers, providing guidance during telephone sales activities, and helping employees improve their professional performance.
The successful candidate will also monitor key performance indicators, evaluate service quality, organize resources, and ensure that daily operations run smoothly.
Additional responsibilities include project planning, client communication, reporting, controlling, and collaboration with site and project management.
This is an on-site management position at the company’s Kiel location.
Key Responsibilities
- Support the team in achieving established performance and project targets.
- Act as an important contact person for employees.
- Lead by example during telephone sales activities.
- Coach, motivate, and develop team members.
- Support employees in their professional and personal development.
- Monitor key performance indicators (KPIs).
- Evaluate service quality and team performance.
- Identify areas requiring improvement and implement appropriate measures.
- Organize team resources and coordinate daily operations.
- Support smooth project execution.
- Work closely with site management and project managers.
- Participate in management discussions and decision-making.
- Coordinate project planning and client communication.
- Handle controlling and reporting activities.
- Manage team operations and contribute to overall performance.
Qualifications and Requirements
Candidates should have relevant call center experience and the ability to take responsibility for team performance.
The employer identifies the following qualifications and personal qualities:
- Previous experience in an inbound or outbound call center.
- Previous leadership experience as a team leader, supervisor, coach, or in a comparable role is preferred.
- Strong communication and interpersonal skills.
- Ability to motivate and inspire employees.
- Professional communication with colleagues and clients.
- Understanding of KPIs, performance targets, and numerical indicators.
- Strong organizational and planning abilities.
- Ability to work independently and in a structured manner.
- Solution-oriented approach to workplace challenges.
- Strong teamwork and leadership qualities.
- Ability to remain calm under pressure.
- Positive attitude and sense of humour.
German language proficiency is also important. The employer specifically asks applicants whether they speak German confidently and fluently at approximately C1 level.
Candidates must also be able to perform the job entirely on-site in Kiel.
Salary and Benefits
The advertised salary ranges from €2,600 to €3,600 per month.
Cell it! offers several employee benefits and workplace development opportunities, including:
- Company pension scheme.
- Company-sponsored training.
- Further education programmes.
- Employee referral programme.
- Profit sharing.
- Employee discounts through Corporate Benefits.
- Additional vacation days.
- Free drinks, snacks, and fresh fruit.
- Free massages.
- Company bicycle leasing through JobRad.
- Access to sports and health services through Hansefit.
- Corporate events.
- Personal development opportunities.
- Supportive working environment with flat management hierarchies.
The employer also highlights intensive onboarding and training to prepare new employees for their responsibilities.
Who Should Apply?
This position is suitable for experienced call center professionals who are ready to take on leadership responsibilities.
Candidates with experience in inbound or outbound customer service, telephone sales, team supervision, and performance management may be particularly well suited.
Applicants should have strong German communication skills, understand performance indicators, and be comfortable working entirely on-site in Kiel.
Frequently Asked Questions
1. Where is the Call Center Team Leader job located?
The position is based at Hopfenstraße 1, 24114 Kiel, Schleswig-Holstein, Germany.
2. How much does Cell it! pay for this position?
The advertised salary ranges from €2,600 to €3,600 per month.
3. Is this a full-time position?
Yes. The vacancy is advertised as full-time employment.
4. Is previous call center experience required?
Yes. Candidates should have experience working in inbound or outbound call centers.
5. Is previous management experience necessary?
Leadership experience as a team leader, supervisor, coach, or in a comparable position is preferred.
6. What German language level is expected?
The employer asks for confident and fluent German, approximately C1 level.
7. Can employees work remotely?
No. The listing specifies that the position must be performed entirely on-site at the company’s Kiel location.
8. What benefits are available?
Benefits include a company pension scheme, training, further education, referral rewards, profit sharing, employee discounts, additional vacation days, free refreshments, and other workplace perks.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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