Posted by Swissport International AG is recruiting a Lounge Supervisor for its Aspire Executive Lounges operations in Casablanca, Morocco. This full-time temporary position is suited to an experienced hospitality professional who can oversee lounge operations, manage staff, maintain high service standards, and deliver a welcoming experience for airport passengers.
The role combines customer service, team leadership, operational coordination, and compliance with food safety and workplace regulations.
Job Overview
- Job Title: CMN Lounge Supervisor
- Company: Swissport International AG, Aspire Executive Lounges
- Location: Casablanca, Morocco
- Job Type: Temporary, full-time
- Salary: Not specified
- Experience: At least 3 years
- Education: Bachelor’s degree in Hospitality
- Work Arrangement: On-site
- Main Areas: Lounge operations, customer service, staff supervision, and service quality
About the Employer
Swissport International AG provides aviation-related services and operates Aspire Executive Lounges. According to the listing, Aspire has more than 35 years of hospitality experience and serves customers across a network of executive lounges worldwide.
The company aims to provide passengers with a comfortable, high-quality lounge experience before their flights.
Job Description
The Lounge Supervisor will oversee the daily operations of the premium lounge and fast-track services in Casablanca. The successful candidate will supervise employees, coordinate external service providers, maintain lounge presentation, and address customer concerns.
The role also involves managing schedules, monitoring local cash-register operations, maintaining records, and ensuring that staff follow company procedures and relevant safety requirements.
Key Responsibilities
- Oversee daily lounge and fast-track operations.
- Maintain high standards of cleanliness, presentation, and guest service.
- Coordinate catering and cleaning vendors, including food and consumable orders.
- Apply standard operating procedures and resolve operational problems.
- Respond to guest questions and complaints promptly.
- Review customer feedback and introduce improvements to service quality.
- Lead, motivate, coach, and train lounge staff.
- Manage staff schedules, attendance, overtime, and grooming standards.
- Monitor the local cash register at the station.
- Ensure compliance with health, safety, and food safety requirements.
- Maintain accurate records and prepare monthly reports.
- Coordinate with airport stakeholders and follow airline-specific procedures.
Qualifications and Requirements
Candidates should have:
- A bachelor’s degree in Hospitality.
- At least three years of professional experience.
- Previous supervisory or management experience in a customer-facing hospitality environment, such as a premium lounge, hotel, or restaurant.
- Knowledge of luxury hospitality standards and service practices.
- Strong communication, interpersonal, and problem-solving skills.
- The ability to lead, motivate, and develop a team.
- Experience managing budgets and resources.
- Knowledge of health and safety regulations.
- Flexibility and the ability to work under pressure.
- Strong spoken and written English.
- The ability to work effectively with colleagues and guests from different backgrounds.
Salary and Benefits
The supplied job listing does not specify the salary or provide a detailed benefits package. Candidates should request information about compensation, working schedules, leave, insurance, and other employment conditions during recruitment.
Visa Sponsorship and Relocation
The listing does not confirm visa sponsorship, relocation support, or accommodation. Applicants who are not already authorized to work in Morocco should confirm the employer’s eligibility requirements and any available work authorization support.
Who Should Apply
This position is suitable for hospitality professionals with supervisory experience who can manage teams and maintain high service standards in a busy airport environment. Candidates should be confident handling customer complaints, coordinating service providers, and ensuring smooth daily operations.
Frequently Asked Questions
1. Where is the Lounge Supervisor position located?
The position is based in Casablanca, Morocco.
2. Is the job full-time?
Yes. The listing describes it as a temporary, full-time position.
3. What qualifications are required?
A bachelor’s degree in Hospitality and at least three years of experience are specified.
4. Is previous management experience necessary?
Yes. The employer requires proven supervisory or management experience in a hospitality-focused, customer-facing environment.
5. What language skills are required?
The listing requires a high level of spoken and written English.
6. What is the salary?
The salary is not provided in the supplied listing.
7. What are the main responsibilities?
The supervisor manages lounge operations, customer service, staff schedules, vendor coordination, safety compliance, and service improvement.
8. Does Swissport offer visa sponsorship?
Visa sponsorship is not confirmed in the supplied listing. Candidates should check directly with Swissport before applying if they require sponsorship.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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