Posted by SANS Training Singapore Pte. Ltd. is currently recruiting for a full-time Customer Service Coordinator to join its hybrid team in Singapore. Offering a monthly salary of S$3,800–S$4,000, this role provides an excellent opportunity for customer service professionals who enjoy working in a dynamic environment while supporting one of the world’s leading cybersecurity training organizations.
The successful candidate will be responsible for handling customer enquiries, coordinating student registrations, supporting regional events, and assisting internal teams with administrative and operational tasks. Employees also enjoy flexible work arrangements, work-from-home opportunities, health insurance, an Employee Assistance Programme (EAP), and access to internationally recognized cybersecurity training.
This article covers everything you need to know about the Customer Service Coordinator position, including salary, responsibilities, qualifications, benefits, visa sponsorship status, accommodation details, and how to apply.
Job Overview
- Position: Customer Service Coordinator
- Company: SANS Training Singapore Pte. Ltd.
- Location: Singapore (Hybrid Work)
- Employment Type: Full-Time
- Salary: S$3,800 – S$4,000 per month
- Work Arrangement: Hybrid (Office & Work From Home)
About SANS Institute
Founded in 1989, SANS Institute is the world’s largest information security training organization. It is globally recognized for delivering high-quality cybersecurity education and technical training designed to help professionals defend systems and networks against evolving cyber threats.
SANS courses are taught by world-renowned cybersecurity experts and are aligned with GIAC certifications, making the organization a trusted name in cybersecurity education across the globe.
Job Responsibilities
The Customer Service Coordinator will divide responsibilities between customer service coordination (70%) and event support (30%).
Customer Service Coordination
Responsibilities include:
- Responding to inbound customer enquiries via phone and email.
- Maintaining accurate records and ensuring timely follow-up of customer requests.
- Assisting students and organizations with course registration payments.
- Processing student registrations and updating customer records.
- Resolving student account issues.
- Issuing invoices and official documentation.
- Supporting the sales team with administrative tasks.
- Coordinating with the Marketing Director for regional marketing materials.
- Performing additional administrative duties assigned by management.
Event Support
Responsibilities include:
- Supporting regional conferences, exhibitions, and Community Night events.
- Assisting with event planning and setup.
- Managing attendee invitations and confirmations.
- Greeting participants and staffing registration desks.
- Distributing marketing materials.
- Coordinating with venue staff.
- Managing invoices and payments before events.
- Assisting with internal workshops and team events.
- Travelling across the Asia-Pacific region (APAC) when required.
Qualifications and Requirements
Ideal candidates should possess:
- Strong customer service experience.
- Excellent verbal and written communication skills.
- Strong administrative and organizational abilities.
- Attention to detail and excellent record-keeping skills.
- Ability to multitask in a fast-paced environment.
- Good interpersonal and teamwork skills.
- Ability to work independently with minimal supervision.
- Willingness to travel when required.
Skills Required
Successful applicants should demonstrate:
- Customer service excellence
- Administrative coordination
- Event coordination
- Communication skills
- Time management
- Problem-solving
- Organization and planning
- Microsoft Office proficiency
- Relationship management
- Team collaboration
Salary
The successful candidate will receive:
- S$3,800 – S$4,000 per month
Employee Benefits
SANS Institute offers an attractive benefits package that includes:
- Hybrid work arrangement
- Flexible working hours
- Work-from-home opportunities
- Comprehensive health insurance
- Employee Assistance Programme (EAP)
- Group life insurance
- Group income protection
- Opportunity to receive SANS cybersecurity training
- International travel opportunities across the APAC region
- Opportunity to work with one of the world’s most respected cybersecurity organizations
- Collaborative team environment with meaningful career growth
Work Schedule
- Full-time employment
- Hybrid office and remote work arrangement
- Flexible working hours
Why Join SANS Institute?
Working with SANS Institute provides the opportunity to build a rewarding career with a globally recognized leader in cybersecurity education. Employees benefit from flexible working arrangements, professional development opportunities, international exposure, comprehensive employee benefits, and the chance to work alongside some of the industry’s leading cybersecurity professionals.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application. Apply Here.
Frequently Asked Questions (FAQs)
Is this a remote job?
The position is hybrid, allowing employees to work both from home and from the office.
Where is the job located?
The role is based in Singapore.
What is the salary?
The salary ranges from S$3,800 to S$4,000 per month.
Does the company provide visa sponsorship?
No. Visa sponsorship is not mentioned in the job advertisement.
Is accommodation provided?
No. Accommodation is not mentioned in the job posting.
What are the main responsibilities?
The role involves customer service coordination, student administration, payment processing, event support, and general administrative duties.
Is travel required?
Yes. Successful candidates may occasionally travel across the Asia-Pacific (APAC) region to support company events.
What benefits are offered?
Benefits include:
- Hybrid work
- Flexible schedule
- Work-from-home opportunities
- Health insurance
- Employee Assistance Programme
- Group life insurance
- Group income protection
- International travel opportunities
- Professional cybersecurity training
Is experience required?
Yes. The role is best suited for candidates with strong customer service, administration, and organizational skills.