Posted by Transworld Systems Inc. is recruiting Customer Service Representatives for its office in Bengaluru, Karnataka, India.
The position involves providing customer support to electric utility customers through phone and chat channels. Employees will assist with billing, payments, service inquiries, account management, and related concerns.
The advertised annual salary ranges from ₹2,00,000 to ₹5,50,000. The position is full-time and office-based, with a U.S. night shift schedule. The company also mentions paid training, transportation, medical benefits, paid time off, and career growth opportunities.
Job Overview
- Job Title: Customer Service Representative
- Company: Transworld Systems Inc.
- Location: Bengaluru, Karnataka, India
- Workplace: Pritech Park, Bellandur, Bengaluru
- Employment Type: Full-time
- Salary: ₹2,00,000 to ₹5,50,000 per year
- Work Arrangement: Office-based
- Shift: U.S. night shift
- Working Days: Monday to Friday
- Days Off: Saturday and Sunday
- Language Requirement: Excellent English proficiency
- Job Category: Customer Support
- Benefits: Paid training, transportation, medical benefits, paid time off, and paid holidays
About the Employer
Transworld Systems Inc. is recruiting customer service representatives for its Bengaluru office.
The company is seeking candidates to support electric utility customers by answering inquiries, resolving concerns, and providing information about utility services.
The role also involves offering eligible customers additional products and services while following established procedures.
Job Description
The Customer Service Representative will handle inbound and outbound customer interactions through phone and chat channels.
Employees will assist customers with electric utility services, including billing, payments, outages, and account management.
The role requires clear English communication, accurate recordkeeping, and the ability to handle customer concerns professionally.
Representatives will also explain billing information, identify issues that require escalation, and offer eligible products and services with customer permission.
The position follows a U.S. work schedule, meaning employees in Bengaluru will work night shifts.
Key Responsibilities
- Provide customer support through phone and chat channels.
- Handle inbound and outbound customer interactions.
- Answer questions about electric utility services.
- Assist customers with billing, payments, outages, and account management.
- Explain electricity bills, rates, and consumption patterns.
- Identify customer concerns and escalate unresolved issues when necessary.
- Explain available credit options and energy conservation programs.
- Inform customers about relevant service updates and announcements.
- Offer eligible customers available products and services.
- Obtain customer permission before making sales offers.
- Record customer interactions in the client’s CRM system.
- Follow company policies, procedures, and quality standards.
- Protect confidential customer information.
- Work toward performance targets for customer satisfaction, sales, call quality, and attendance.
- Handle at least 95 calls per day.
- Maintain a quality score of 98% or above.
Qualifications and Requirements
Applicants should meet the following requirements:
- Excellent English reading, writing, and speaking skills.
- Good analytical and cognitive skills.
- Ability to type accurately while speaking on the phone.
- Ability to work a U.S. night shift schedule.
- Ability to work from the Bengaluru office.
A bachelor’s degree is preferred, while undergraduate candidates are also considered.
The listing does not specify a minimum number of years of previous customer service experience.
Salary and Benefits
Salary
The advertised annual salary ranges from ₹2,00,000 to ₹5,50,000.
Employee Benefits
The company lists the following benefits and incentives:
- Paid training.
- Transportation facility.
- Medical benefits.
- Paid time off.
- Paid holidays.
- Team-oriented work environment.
- Career growth opportunities.
- Five working days per week.
Who Should Apply?
This position may suit candidates with strong English communication skills who are interested in customer service and call center operations.
Applicants should be comfortable speaking with customers, using computer systems, documenting interactions, and working toward performance targets.
Candidates must also be prepared to work night shifts from the Bengaluru office.
Frequently Asked Questions
1. What is the salary for Customer Service Representatives at Transworld Systems Inc.?
The advertised annual salary ranges from ₹2,00,000 to ₹5,50,000.
2. Where is the job located?
The position is based in Bengaluru, Karnataka, India.
3. Is this a work-from-home job?
No. The listing states that the position is office-based.
4. What are the working hours?
The position follows a U.S. night shift schedule. The listing states that employees work Monday to Friday, with Saturday and Sunday off.
5. Is English proficiency required?
Yes. Excellent English reading, writing, and speaking skills are required.
6. What education is required?
A bachelor’s degree is preferred, but undergraduate candidates are also considered.
7. What benefits are provided?
The listing mentions paid training, transportation, medical benefits, paid time off, paid holidays, and career growth opportunities.
8. Does the job offer visa sponsorship?
Visa sponsorship is not mentioned in the listing.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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