Posted by Fundcraft is hiring a Client Success Trainee for its team in Girona, Spain. This is a full-time, entry-level position designed for candidates who are currently pursuing a degree in Business, Finance, Economics, Management, or a related field.
The role provides practical experience in client support, project coordination, client communication, onboarding, and basic platform troubleshooting. The successful candidate will work alongside experienced Client Success Managers and other internal teams while receiving training and mentorship. Candidates must be available to work in Girona and have the legal right to work in Spain.
Job Overview
- Job Title: Client Success Trainee
- Company: Fundcraft
- Location: Girona, Spain
- Employment Type: Full-time
- Experience Level: Entry-level
- Education: Currently pursuing a degree in Business, Finance, Economics, Management, or a related field
- Primary Language: English
- Additional Language: French is an advantage
- Work Location: Girona, Spain
- Work Authorization: Legal right to work in Spain required
- Reporting To: Client Success Manager
About the Employer
Fundcraft is hiring for its Client Success team in Girona. The position involves supporting clients using the company’s platform and collaborating with different internal departments to help deliver client-related services.
The role also provides opportunities to learn from specialists across different areas while developing skills related to client management, communication, project coordination, and digital platform use.
Job Description
The Client Success Trainee will support the day-to-day activities of the Client Success team while developing practical knowledge of client management and digital fund operations.
The trainee will help manage client requests, maintain records, prepare client-facing resources, participate in internal meetings, and assist with coordinating deliverables. With training and mentorship, the successful candidate will gradually develop an understanding of the fundcraft platform and provide basic troubleshooting support to clients.
The position is based in Girona and reports directly to a Client Success Manager.
Key Responsibilities
The Client Success Trainee will:
- Support the Client Success team with daily client interactions.
- Help monitor and track client requests and ensure they reach the appropriate internal teams, including Transfer Agency, Accounting, and Compliance.
- Assist with monitoring client health metrics and collecting feedback about client needs and satisfaction.
- Help identify areas where the client experience can be improved.
- Create and update client success resources such as user guides, FAQs, and training materials.
- Participate in internal meetings by taking notes and helping prepare agendas.
- Help coordinate follow-up actions and ensure client deliverables are completed on time.
- Develop knowledge of the fundcraft platform and eventually provide basic troubleshooting assistance to clients.
- Keep client interaction records and other documentation accurate and up to date.
- Participate in training and mentorship activities.
- Develop skills in client management, communication, and project coordination.
Qualifications and Requirements
Applicants should meet the following requirements:
- Currently pursuing a degree in Business, Finance, Economics, Management, or a related field.
- Strong written and verbal communication skills in English.
- Interest in financial services, particularly digital fund operations and client-facing work.
- Good organizational and attention-to-detail skills.
- Ability to manage multiple tasks and priorities.
- Willingness to learn and work in a fast-paced environment.
- Proactive approach and willingness to take initiative.
- Basic analytical skills, including the ability to understand client feedback and health metrics.
- Ability to work effectively as part of a team.
- Openness to feedback and mentorship.
- Comfort with digital platforms and technology.
- Availability to be based in Girona, Spain.
- Legal right to work in Spain through a valid work permit or EU citizenship or residency.
Previous full-time work experience is not required. Internships or part-time experience in customer success, operations, or project support are considered an advantage.
An interest in or exposure to financial services, SaaS platforms, or client-facing environments is also desirable. French language skills are an additional advantage.
Salary and Benefits
The job listing does not provide a salary for the Client Success Trainee position.
Fundcraft highlights several aspects of the workplace and development opportunities, including:
- A workplace culture that encourages creativity and innovative ideas.
- Opportunities to collaborate with specialists from different fields.
- Training, mentorship, and professional development.
- Exposure to automation, technology, and digital tools.
- A comfortable and ergonomic working environment.
- Modern and spacious offices.
- Fresh fruit and coffee available daily.
Who Should Apply?
This Client Success Trainee opportunity is aimed at students pursuing degrees in business, finance, economics, management, or related fields who are interested in developing a career involving clients, financial services, digital platforms, and project coordination.
It may also suit candidates who are organized, proactive, comfortable with technology, willing to learn, and able to communicate effectively in English. Previous full-time experience is not required, making the position suitable for candidates at the beginning of their professional careers.
Applicants must be able to work in Girona and already have the legal right to work in Spain.
Frequently Asked Questions
What is the Client Success Trainee job location?
The position is based in Girona, Spain.
Is the Client Success Trainee position full-time?
Yes. The position is advertised as a full-time role.
What educational background is required?
Applicants should currently be pursuing a degree in Business, Finance, Economics, Management, or a related field.
Is previous work experience required?
No. The listing states that previous full-time experience is not required. Internships or part-time experience in customer success, operations, or project support are considered a plus.
What language skills are required?
Strong written and verbal English communication skills are required. French language skills are considered an advantage.
Does the position require the right to work in Spain?
Yes. Applicants must have the legal right to work in Spain through a work permit or EU citizenship or residency.
What does the Client Success Trainee do?
The role involves supporting client interactions, tracking requests, maintaining documentation, preparing client resources, assisting with meetings and deliverables, and learning to provide basic support for the fundcraft platform.
Does the job offer visa sponsorship?
The listing does not state that visa sponsorship is available. It specifically requires applicants to already have the legal right to work in Spain.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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