Posted by The United Nations Development Programme (UNDP) is seeking an ICT Analyst – Cloud Services in Copenhagen, Denmark. The position is part of UNDP’s Office of Information Technology and Management and focuses on supporting cloud-based services used by UNDP offices and business units around the world.
The role is based in Copenhagen and involves working with public cloud infrastructure, including platforms such as Microsoft Azure, Google Cloud Platform, Amazon Web Services and Oracle Cloud. The position is open to applicants within the Tier 0, Tier 1 and Tier 2 categories specified in the vacancy.
This article covers the ICT Analyst – Cloud Services job in Copenhagen, including the responsibilities, education requirements, cloud infrastructure experience, technical skills, competencies and other details provided in the vacancy.
Job Overview
- Job Title: ICT Analyst – Cloud Services
- Organization: United Nations Development Programme (UNDP)
- Location: Copenhagen, Denmark
- Work Area: Cloud Infrastructure Services
- Work Arrangement: Onsite
- Employment Type: Not specified in the provided listing
- Application Eligibility: Tier 0, Tier 1 and Tier 2 applicants
- Education: Master’s degree or equivalent in Computer Science, Engineering or a related discipline; bachelor’s degree may qualify with additional relevant experience
- Experience: Not required for relevant Master’s degree holders; minimum 2 years for bachelor’s degree holders
- Required Technical Area: Public Cloud Infrastructure Operations
- Cloud Platforms: GCP, AWS, Azure or Oracle Cloud
- Required Language: Fluent English
- Other Language: Working knowledge of another UN language is desirable
- Professional Certifications: Relevant certifications are an advantage
About UNDP’s IT and Cloud Services
UNDP’s Office of Information Technology and Management provides ICT systems and green energy services to a global network of more than 155 country offices and UNDP partners.
Within ITM, the Smart Infrastructure Services unit works on technologies supporting efficient, innovative and sustainable UN facilities. Its areas include green energy, connectivity, security, Internet of Things and cloud infrastructure services.
The Cloud Infrastructure Services unit provides cloud-based solutions to the organization. Its technology environment includes Microsoft Azure, Google Cloud Platform and Amazon Web Services, alongside services such as Mobile Device Management and Cloud Printing.
Job Description
The ICT Analyst – Cloud Services will provide technical support for cloud-based services used by UNDP offices and business units globally. The position operates under the guidance of the Cloud Infrastructure Services unit manager and requires adherence to UNDP’s standard procedures for IT service delivery.
The role covers cloud platform operations, oversight controls, cost management, service health monitoring, assessments, compliance reporting and stakeholder support.
The position also involves helping users understand cloud compliance requirements, supporting training and knowledge-sharing activities, and contributing to improvements in UNDP ICT policies, standards and procedures relating to cloud platforms.
Key Responsibilities
Cloud Platform Operations
The ICT Analyst will help maintain the performance and operational reliability of UNDP cloud platforms by:
- Responding to cloud platform incidents and service catalogue requests.
- Keeping internal cloud platform records accurate and up to date.
- Updating cloud platforms to reflect changes recorded internally.
- Supporting day-to-day cloud service operations.
Cloud Oversight and Compliance
Responsibilities include:
- Ensuring cloud resources have the required oversight controls.
- Monitoring and troubleshooting oversight control assignments.
- Reviewing non-compliance issues and advising on remediation.
- Supporting the implementation of corrective actions.
- Conducting periodic automated assessments of cloud services.
- Assisting with audit and assessment requests.
- Reporting periodically on the compliance status of cloud resources and services.
Cloud Cost Management
The position will also support financial control of cloud infrastructure by:
- Monitoring and updating technical cost-management controls.
- Following up on budget exceptions.
- Escalating budget issues when necessary.
- Recommending actions based on projected cloud consumption.
Cloud Health and Updates
The ICT Analyst will monitor cloud platform developments and service health, including:
- Tracking platform service health and changes.
- Monitoring platform updates and notifications.
- Informing cloud users about relevant health events.
- Following up with users regarding upcoming platform changes.
Training and Knowledge Sharing
The role includes supporting UNDP’s ICT community through:
- Assisting with training and workshops on cloud platform compliance.
- Recommending updates to ICT policies, standards and procedures relating to cloud platforms.
- Supporting knowledge and capacity-building activities.
- Sharing knowledge and promoting awareness of cloud requirements.
- Identifying and documenting best practices and lessons learned.
The position may also involve other duties within the employee’s functional area as required for the effective operation of the office and organization.
Qualifications and Requirements
Education
Applicants should meet one of the following educational pathways:
- A Master’s degree or equivalent advanced university degree in Computer Science, Engineering or a related discipline.
- A bachelor’s degree in the relevant areas combined with at least two additional years of qualifying professional experience in place of the advanced degree.
Applicants with a relevant Master’s degree are not required to have previous professional work experience.
Applicants with a bachelor’s degree must have at least two years of relevant professional experience in Public Cloud Infrastructure Operations.
Required Technical Experience
Training or experience in Public Cloud Infrastructure Operations is required. Relevant platforms include:
- Google Cloud Platform
- Amazon Web Services
- Microsoft Azure
- Oracle Cloud
Additional Technical Skills
The following experience and knowledge are desirable:
- Computer networking and network security technologies in public cloud environments.
- Modern web application technologies and their implementation in public cloud environments.
- Automation tools and scripting languages.
- Modern identity platforms such as Azure AD.
- Cybersecurity principles and technologies applicable to public cloud infrastructure.
- Project management methodologies.
- Ability to manage multiple tasks, prioritize workloads and meet deadlines.
- Strong written and verbal communication skills.
- Ability to contribute positively to team projects and assignments.
Relevant professional certifications related to the role will also be considered an advantage.
Competencies
UNDP identifies several core competencies for the ICT Analyst – Cloud Services position.
These include:
- Achieving results through effective planning and attention to detail.
- Innovative thinking and practical problem-solving.
- Continuous learning and knowledge sharing.
- Adaptability and flexibility.
- Determination and motivation.
- Building positive working relationships.
- Supporting diversity and inclusion.
The role also calls for technical capabilities in areas such as data analysis, prototyping, technology literacy, IT customer support, IT research and development, IT service delivery and operations, and programming.
Knowledge of ISO 9001 and ISO 20000 is desirable, while ITIL certification or a similar qualification is also desirable.
Language Requirements
Fluency in English is required for the ICT Analyst – Cloud Services position.
Working knowledge of another UN language is desirable.
Who Should Apply?
This ICT Analyst – Cloud Services vacancy may suit IT professionals with academic training or practical experience in computer science, engineering, cloud infrastructure or related technical fields.
Candidates should have knowledge or training in public cloud infrastructure operations and be comfortable working with platforms such as Azure, AWS, GCP or Oracle Cloud.
The role is also relevant to professionals with additional experience in cloud networking, security, automation, scripting, identity management, web applications, cybersecurity or IT service operations.
Applicants with a relevant Master’s degree can qualify without professional work experience, while bachelor’s degree holders need at least two years of relevant professional experience in Public Cloud Infrastructure Operations.
Frequently Asked Questions
Where is the ICT Analyst – Cloud Services job located?
The position is based in Copenhagen, Denmark.
Who is the employer?
The employer is the United Nations Development Programme (UNDP), through its Office of Information Technology and Management.
What educational qualification is required?
A Master’s degree or equivalent in Computer Science, Engineering or a related discipline is required. A bachelor’s degree in these areas may also be considered when combined with at least two additional years of qualifying experience.
Is professional experience required?
Applicants with a relevant Master’s degree are not required to have professional work experience. Applicants with a bachelor’s degree must have at least two years of relevant experience in Public Cloud Infrastructure Operations.
Which cloud platforms are relevant to the position?
The listing identifies Google Cloud Platform, Amazon Web Services, Microsoft Azure and Oracle Cloud as relevant public cloud platforms.
Is English required?
Yes. Fluency in English is required. Working knowledge of another UN language is desirable.
Are professional certifications required?
Professional certifications are not stated as mandatory. However, certifications related to the functional profile of the position are considered an advantage.
Who can apply under the tiered process?
The vacancy is specifically open to Tier 0, Tier 1 and Tier 2 applicants. Candidates should confirm that they meet the eligibility requirements for the applicable tier before applying.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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