Posted by Pandora is hiring a part-time Supervisor at its Swords Pavilions Shopping Centre location in Swords, County Dublin, Ireland. The position pays €17.40 per hour and covers approximately 32 hours per week on a permanent basis.
The Supervisor will oversee retail operations, support sales performance, coach sales assistants, manage customer service, and assist with store administration and daily operations. The role includes weekend working and requires someone who is comfortable in a fast-paced retail environment.
Job Overview
- Job Title: Supervisor (Part-Time)
- Company: Pandora
- Location: Unit G34, Swords Pavilions Shopping Centre, Swords, County Dublin, Ireland
- Employment Type: Part-time
- Contract Type: Permanent
- Hours: Approximately 32 hours per week
- Salary: €17.40 per hour
- Job Area: Retail
- Job ID: 09/18/2026 listing
- Work Schedule: Includes weekends
About Pandora
Pandora is a jewellery brand specializing in the design, crafting, and marketing of accessible luxury jewellery. The company states that its jewellery is sold in more than 100 countries through thousands of points of sale, including concept stores.
Pandora is headquartered in Copenhagen, Denmark, and employs 37,000 people worldwide according to the listing. The company also states that its jewellery is made using recycled silver and gold.
Supervisor Job Description
The Supervisor will help lead the daily operation of the Pandora store while supporting sales assistants and delivering a strong customer experience.
The role combines sales leadership, customer service, team coaching, store operations, cash handling, administration, and security responsibilities. The Supervisor will also act as a key holder and help ensure that opening and closing procedures are completed correctly.
Key Responsibilities
Sales Floor and Team Leadership
- Conduct daily team briefings and communicate store KPIs.
- Motivate the team to achieve sales objectives.
- Lead by example in delivering customer service.
- Monitor sales performance and take action to support team results.
- Conduct store walks and consider commercial and visual merchandising requirements.
- Handle serious customer complaints professionally.
Personal Sales and Customer Service
- Build strong relationships with customers.
- Respond to customer questions and provide personalized service.
- Adjust the sales approach according to individual customer needs.
- Use product knowledge and storytelling to create engaging shopping experiences.
- Work toward individual and store sales targets.
- Focus on measures such as upselling, units per transaction, average transaction value, conversion, and productivity.
Store Operations
- Act as a store key holder.
- Complete required opening and closing procedures.
- Cash up and reconcile till systems.
- Support store management with administrative activities.
- Assist with recruitment activities when required.
- Participate in investigations and disciplinary hearings when required.
- Receive and store product and point-of-sale deliveries.
- Operate the till system and process financial transactions.
- Handle returns and exchanges.
- Manage escalations from the wider team.
- Follow company security procedures to help maintain a safe store environment.
Qualifications and Requirements
Pandora states that prior experience with a leading brand or desirable consumer product retailing is preferred. The position may also suit a senior sales assistant or an existing supervisor seeking another retail opportunity.
The listing highlights the following qualities:
- Proven experience driving sales and profitability.
- Strong commitment to customer service.
- Excellent communication skills.
- Ability to coach and support a high-performing team.
- Flexibility and adaptability to changing business needs.
- Confidence in a fast-paced retail environment.
- Positive and enthusiastic approach.
- Ability to work toward KPIs and sales targets.
- Professional presentation.
- Passion for retail and desirable products.
- Strong teamwork skills.
Salary and Benefits
The Supervisor position pays €17.40 per hour and is permanent, with approximately 32 hours per week.
The listing includes the following benefits and rewards:
- Monthly bonus of 10% when sales targets are achieved, with potential for 20% when stretch targets are achieved.
- Jewellery uniform allowance.
- Employee discount.
- Wear Box access for selecting jewellery to wear while working.
- Retail, hospitality, and entertainment discounts.
- Support through Retail Trust covering areas such as health and wellbeing, financial advice, and legal aid.
- Parties, incentives, and gifts.
- Career progression and training opportunities.
Who Should Apply?
This position may suit an experienced retail professional who enjoys sales, customer service, team leadership, and working toward measurable targets.
Senior sales assistants and current supervisors may find the role relevant based on Pandora’s stated preference for previous retail experience. Candidates should also be adaptable, confident, well presented, and comfortable coaching colleagues in a busy store environment.
Frequently Asked Questions
Where is the Supervisor position located?
The position is at Unit G34, Swords Pavilions Shopping Centre, Swords, County Dublin, Ireland.
How much does the Supervisor job pay?
The listed rate is €17.40 per hour.
Is the Supervisor position part-time?
Yes. It is a permanent part-time position covering approximately 32 hours per week.
Does the job involve weekend work?
Yes. The listing indicates that the role includes weekend working.
What experience does Pandora prefer?
Prior experience with a leading brand or desirable consumer product retailer is preferred. The position may also suit senior sales assistants or current supervisors.
What are the main responsibilities?
The Supervisor will support sales performance, coach team members, handle customer service, oversee store operations, manage till activities, assist with administration, and act as a key holder.
Is there a bonus?
Yes. The listing describes a monthly bonus of 10% when sales targets are achieved, with potential for 20% when stretch targets are achieved.
Does Pandora offer employee discounts?
Yes. An employee discount is included among the listed benefits.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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